[HUAWEI] Outdoor cycle cannot be started/is unavailable

Applicable products: HUAWEI Band 10
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[HUAWEI] Outdoor cycle cannot be started/is unavailable

Problem

Outdoor cycle cannot be started/is unavailable.

Cause

  • Outdoor cycle requires that your phone's GPS is used to record your workout distance and route. If your band/watch is not linked with the Huawei Health app or is unable to receive GPS signals, you won't be able to start an Outdoor cycle.
  • Outdoor cycle is only available on HUAWEI phones running EMUI 5.0 or later, and iPhones running iOS 13.0 or later. If Outdoor cycle is not supported, it will not display in Workout on your band/watch.

Solution

  • To avoid abnormal cycling results, link your band/watch with the Huawei Health app to receive GPS signals before enabling Outdoor cycle.
  • Pair your band/watch with a phone that meets the requirements, and then initiate Outdoor cycle from Workout on your band/watch.
  • If the issue persists, collect the HUAWEI ID and version and logs of the Huawei Health app, and escalate the issue.
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