The profile picture/nickname set in the HUAWEI FamCare app does not display on my watch
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| The profile picture/nickname set in the HUAWEI FamCare app does not display on my watch |
You can only change the profile picture/nickname of a child account in the HUAWEI FamCareapp. The admin's profile picture/nickname cannot be changed.
Here are some possible causes of the issue above:
- The watch's network connection is unstable.
Make sure that your watch is connected to a stable network. To check this, open the HUAWEI FamCareapp, touch Protection, and check whether the watch can be accurately located.
- The HUAWEI FamCareapp version is too old.
Open the HUAWEI FamCareapp, touch Devices, touch
in the upper right corner, and touch App updates. - If the profile picture/nickname that you'd like to change contains sensitive content related to pornography, terrorism, or politics, you will not be allowed to use it. Please choose another profile picture/nickname, and try again.
- Sometimes when the HUAWEI ID profile picture/nickname changing feature is unavailable due to system maintenance, changes you make to a child's profile picture/nickname will not be saved.
To check whether the system is under maintenance, go to Settings > HUAWEI ID > Personal on your phone to change the nickname, and check whether a message displays indicating that you cannot change the nickname due to system maintenance.
- If the issue persists, please call the Huawei customer service hotline for further assistance.
Thanks for your feedback.