Limited Warranty - Smartphones
| Limited Warranty - Smartphones |
1 Preface
Huawei Technologies Co., Ltd. ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in Ireland. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.
1.1 Warranted Products
This warranty policy only applies to Huawei-branded smartphones and packaged accessories that are purchased in Ireland. If the product was purchased in a Member State of the European Union, the United Kingdom, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, warranty service may be delayed if accessed in a country/region other than the country/region of purchase.
1.2 Terms
|
Term |
Description |
|---|---|
|
Accessory |
Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.) |
|
Part |
Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.) |
|
Main product |
Product that incorporates all parts (smartphone, tablet, laptop, etc.) |
|
Product |
Product that incorporates all parts and accessories |
2 Warranty Service for Smartphones
Huawei provides warranty services for Huawei-branded smartphones. Consumers can access warranty repair service for eligible products at any Huawei customer service centre in Ireland.
2.1 Warranty Period
|
Category |
Sub-category |
Product |
Warranty Period |
|---|---|---|---|
|
Main product (excluding batteries) |
- |
- |
24 months |
|
Batteries |
Built-in/Removable batteries |
- |
24 months |
|
Packaged accessories |
Charging adapters |
- |
6 months |
|
USB charging cables |
- |
3 months |
|
|
Wired earphones |
- |
3 months |
|
|
Protective films |
- |
Not covered by warranty |
|
|
Eject pins |
- |
Not covered by warranty |
|
|
Accessories for independent sale |
Wireless chargers |
Power adapters |
6 months |
|
USB charging cables |
3 months |
2.2 Proof of Warranty
To access warranty services at a Huawei customer service centre, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the paper invoice will prevail.
|
Proof Type |
Description |
|---|---|
|
Invoice |
|
|
E-Warranty Card |
|
|
SN |
The product Serial Number (SN) can be used to verify the product warranty status, if you are unable to provide any other materials. |
|
Other proof of purchase |
Other supplementary documents that clearly indicate the product, price, and date of purchase, such as a receipt. |
- The product warranty period will start from the date that the proof of warranty (such as an E-Warranty Card or invoice) is issued.
- Please click here to learn how to find your product SN.
2.3 Warranty Services
|
Service |
Description |
|---|---|
|
In-Warranty Repair |
|
|
Out-of-Warranty Repair |
Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
|
2.4 Products Not Covered by the Warranty
This warranty policy does not cover defects and damage resulting from:
- Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment.
- The Product being used other than in a normal and customary manner.
- Any disassembly, repair, alteration or modifications carried out by anyone other than HUAWEI or an Authorised Service Center.
- Misuse, abuse, negligence or an accident howsoever caused.
- Improper testing, operation, maintenance, installation, or any alteration or modification of the Product.
- Spillage of food or liquids, corrosion, rust or the use of wrong voltage.
- Scratches or damage to plastic surfaces and all other externally exposed parts due to normal use.
- Use outside of use permitted under the product's user manual.
3 Repair Quality Assurance
- All repair parts are originals, and have passed a strict quality control process.
- Warranty-covered replacement parts/accessories are granted a limited three-month (3-month) warranty, or will otherwise be covered for the remaining period of the product warranty (whichever is longer).
- Replacement parts/accessories for out-of-warranty repairs are granted a limited three-month (3-month) warranty.
4 Repair Guide
Please take note of the following when applying for repair service:
- Make sure that you have brought the main product and accessories, as well as the product's unaltered invoice.
- Remember to back up and delete any personal data before having the product repaired. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your product for any purpose.
- If the product is determined not to be covered by the warranty, the Huawei customer service centre can only offer paid out-of-warranty repair along with a diagnostic report.
- To find a nearby Huawei customer service centre, click here.
5 Other Statements
Limitation of Huawei's liability:
- Except for the express warranties set forth above, Huawei grants no other warranties, express or implied, by statute or otherwise, regarding the Product, fitness for any purpose or otherwise. Consumer law in some countries/regions does not permit limitations under a product warranty and therefore certain limitations set out in this warranty document may not apply to you.
- Huawei is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media where you do not back up your data before delivering your product to Huawei or a Huawei customer service centre for service under this warranty.
- To the extent permitted by local laws, Huawei shall not be liable for any loss which is not a reasonably foreseeable consequence of a breach by Huawei of this warranty. As a consumer your use of the devices shall be non-commercial. Huawei shall therefore not be liable to you for any loss of profits, revenue, anticipated savings contracts or time arising out of your use of or inability to use the device.
- In any event, Huawei and its supplier's liability under this limited warranty shall be limited to the amount actually paid by the consumer for the product or the current replacement value, whichever is greater.
- Nothing in this warranty shall exclude or limit Huawei's liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
- This warranty may be updated by Huawei from time to time without prior notice.
6 Contact Us
- Huawei online support: https://consumer.huawei.com/ie/support/contact-us/ (Mon to Fri: 09:00 to 18:00, except bank holidays)
- Huawei customer service hotline: 189 048 2934 (Mon to Fri: 09:00 to 21:00, Sat: 10:30 to 15:30, except bank holidays)
- Email support: https://consumer.huawei.com/ie/support/contact-us/email-us/
- Find a nearby Huawei customer service centre: https://consumer.huawei.com/ie/support/service-center/
Limited Warranty - Tablets
| Limited Warranty - Tablets |
1 Preface
Huawei Technologies Co., Ltd. ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in Ireland. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.
1.1 Warranted Products
This warranty policy only applies to Huawei-branded tablets and packaged accessories that are purchased in Ireland. If the product was purchased in a Member State of the European Union, the United Kingdom, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, warranty service may be delayed if accessed in a country/region other than the country/region of purchase.
1.2 Terms
|
Term |
Description |
|---|---|
|
Accessory |
Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.) |
|
Part |
Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.) |
|
Main product |
Product that incorporates all parts (smartphone, tablet, laptop, etc.) |
|
Product |
Product that incorporates all parts and accessories |
2 Warranty Service for Tablets
Huawei provides warranty services for Huawei-branded tablets. Consumers can access warranty repair service for eligible products at any Huawei customer service centre in Ireland.
2.1 Warranty Period
|
Sub-category |
Product |
Warranty Period |
|---|---|---|
|
Main product (excluding batteries) |
- |
24 months |
|
Batteries |
Removable/Built-in batteries |
24 months |
|
Packaged accessories |
Charing adapters |
6 months |
|
USB charging cables |
3 months |
|
|
Wired headphones |
3 months |
|
|
Eject pins |
Not covered by warranty |
2.2 Proof of Warranty
To access warranty services at a Huawei customer service centre, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the paper invoice will prevail.
|
Proof Type |
Description |
|---|---|
|
Invoice |
|
|
E-Warranty Card |
|
|
SN |
The product Serial Number (SN) can be used to verify the product warranty status, if you are unable to provide any other materials. |
|
Other proof of purchase |
Other supplementary documents that clearly indicate the product, price, and date of purchase, such as a receipt. |
- The product warranty period will start from the date that the proof of warranty (such as an E-Warranty Card or invoice) is issued.
- Please click here to learn how to find your product SN.
2.3 Warranty Services
|
Service |
Description |
|---|---|
|
In-Warranty Repair |
|
|
Out-of-Warranty Repair |
Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
|
2.4 Products Not Covered by the Warranty
This warranty policy does not cover defects and damage resulting from:
- Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment.
- The Product being used other than in a normal and customary manner.
- Any disassembly, repair, alteration or modifications carried out by anyone other than HUAWEI or an Authorised Service Center.
- Misuse, abuse, negligence or an accident howsoever caused.
- Improper testing, operation, maintenance, installation, or any alteration or modification of the Product.
- Spillage of food or liquids, corrosion, rust or the use of wrong voltage.
- Scratches or damage to plastic surfaces and all other externally exposed parts due to normal use.
- Use outside of use permitted under the product's user manual.
3 Repair Quality Assurance
- All repair parts are originals, and have passed a strict quality control process.
- Warranty-covered replacement parts/accessories are granted a limited three-month (3-month) warranty, or will otherwise be covered for the remaining period of the product warranty (whichever is longer).
- Replacement parts/accessories for out-of-warranty repairs are granted a limited three-month (3-month) warranty.
4 Repair Guide
Please take note of the following when applying for repair service:
- Make sure that you have brought the main product and accessories, as well as the product's unaltered invoice.
- Remember to back up and delete any personal data before having the product repaired. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your product for any purpose.
- If the product is determined not to be covered by the warranty, the Huawei customer service centre can only offer paid out-of-warranty repair along with a diagnostic report.
- To find a nearby Huawei customer service centre, click here.
5 Other Statements
Limitation of Huawei's liability:
- Except for the express warranties set forth above, Huawei grants no other warranties, express or implied, by statute or otherwise, regarding the Product, fitness for any purpose or otherwise. Consumer law in some countries/regions does not permit limitations under a product warranty and therefore certain limitations set out in this warranty document may not apply to you.
- Huawei is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media where you do not back up your data before delivering your product to Huawei or a Huawei customer service centre for service under this warranty.
- To the extent permitted by local laws, Huawei shall not be liable for any loss which is not a reasonably foreseeable consequence of a breach by Huawei of this warranty. As a consumer your use of the devices shall be non-commercial. Huawei shall therefore not be liable to you for any loss of profits, revenue, anticipated savings contracts or time arising out of your use of or inability to use the device.
- In any event, Huawei and its supplier's liability under this limited warranty shall be limited to the amount actually paid by the consumer for the product or the current replacement value, whichever is greater.
- Nothing in this warranty shall exclude or limit Huawei's liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
- This warranty may be updated by Huawei from time to time without prior notice.
6 Contact Us
- Huawei online support: https://consumer.huawei.com/ie/support/contact-us/ (Mon to Fri: 09:00 to 18:00, except bank holidays)
- Huawei customer service hotline: 189 048 2934 (Mon to Fri: 09:00 to 21:00, Sat: 10:30 to 15:30, except bank holidays)
- Email support: https://consumer.huawei.com/ie/support/contact-us/email-us/
- Find a nearby Huawei customer service centre: https://consumer.huawei.com/ie/support/service-center/
Limited Warranty - PCs
| Limited Warranty - PCs |
1 Preface
Huawei Technologies Co., Ltd. ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in Ireland. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.
1.1 Warranted Products
This warranty policy only applies to Huawei-branded PCs and packaged accessories that are purchased in Ireland. If the product was purchased in a Member State of the European Union, the United Kingdom, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, warranty service may be delayed if accessed in a country/region other than the country/region of purchase.
1.2 Terms
|
Term |
Description |
|---|---|
|
Accessory |
Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.) |
|
Part |
Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.) |
|
Main product |
Product that incorporates all parts (smartphone, tablet, laptop, etc.) |
|
Product |
Product that incorporates all parts and accessories |
2 Warranty Service for PCs
Huawei provides warranty services for Huawei-branded PCs. Consumers can access warranty repair service for eligible products at any Huawei customer service centre in Ireland.
2.1 Warranty Period
|
Category |
Sub-category |
Warranty Period |
|---|---|---|
|
Main product |
Built-in batteries |
12 months |
|
Main components:
|
12 months |
|
|
Packaged accessories |
Power adapters |
6 months |
|
USB charging cables |
3 months |
2.2 Proof of Warranty
To access warranty services at a Huawei customer service centre, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the paper invoice will prevail.
|
Proof Type |
Description |
|---|---|
|
Invoice |
|
|
SN |
The product Serial Number (SN) can be used to verify the product warranty status, if you are unable to provide the invoice. |
|
Other proof of purchase |
Other supplementary documents that clearly indicate the product, price, and date of purchase, such as a receipt. |
- The product warranty period will start from the date that the proof of warranty (such as an invoice) is issued.
- Please click here to learn how to find your product SN.
2.3 Warranty Services
|
Service |
Description |
|---|---|
|
In-Warranty Repair |
|
|
Out-of-Warranty Repair |
Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
|
2.4 Products Not Covered by the Warranty
This warranty policy does not cover defects and damage resulting from:
- Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment.
- The Product being used other than in a normal and customary manner.
- Any disassembly, repair, alteration or modifications carried out by anyone other than HUAWEI or an Authorised Service Center.
- Misuse, abuse, negligence or an accident howsoever caused.
- Improper testing, operation, maintenance, installation, or any alteration or modification of the Product.
- Spillage of food or liquids, corrosion, rust or the use of wrong voltage.
- Scratches or damage to plastic surfaces and all other externally exposed parts due to normal use.
- Use outside of use permitted under the product's user manual.
3 Repair Quality Assurance
- All repair parts are originals, and have passed a strict quality control process.
- Warranty-covered replacement parts/accessories are granted a limited three-month (3-month) warranty, or will otherwise be covered for the remaining period of the product warranty (whichever is longer).
- Replacement parts/accessories for out-of-warranty repairs are granted a limited three-month (3-month) warranty.
4 Repair Guide
Please take note of the following when applying for repair service:
- Make sure that you have brought the main product and accessories, as well as the product's unaltered invoice.
- Remember to back up and delete any personal data before having the product repaired. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your product for any purpose.
- If the product is determined not to be covered by the warranty, the Huawei customer service centre can only offer paid out-of-warranty repair along with a diagnostic report.
- To find a nearby Huawei customer service centre, click here.
5 Other Statements
Limitation of Huawei's liability:
- Except for the express warranties set forth above, Huawei grants no other warranties, express or implied, by statute or otherwise, regarding the Product, fitness for any purpose or otherwise. Consumer law in some countries/regions does not permit limitations under a product warranty and therefore certain limitations set out in this warranty document may not apply to you.
- Huawei is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media where you do not back up your data before delivering your product to Huawei or a Huawei customer service centre for service under this warranty.
- To the extent permitted by local laws, Huawei shall not be liable for any loss which is not a reasonably foreseeable consequence of a breach by Huawei of this warranty. As a consumer your use of the devices shall be non-commercial. Huawei shall therefore not be liable to you for any loss of profits, revenue, anticipated savings contracts or time arising out of your use of or inability to use the device.
- In any event, Huawei and its supplier's liability under this limited warranty shall be limited to the amount actually paid by the consumer for the product or the current replacement value, whichever is greater.
- Nothing in this warranty shall exclude or limit Huawei's liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
- This warranty may be updated by Huawei from time to time without prior notice.
6 Contact Us
- Huawei online support: https://consumer.huawei.com/ie/support/contact-us/ (Mon to Fri: 09:00 to 18:00, except bank holidays)
- Huawei customer service hotline: 189 048 2934 (Mon to Fri: 09:00 to 21:00, Sat: 10:30 to 15:30, except bank holidays)
- Email support: https://consumer.huawei.com/ie/support/contact-us/email-us/
- Find a nearby Huawei customer service centre: https://consumer.huawei.com/ie/support/service-center/
Limited Warranty - Monitors
| Limited Warranty - Monitors |
1 Preface
Huawei Technologies Co., Ltd. ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in Ireland. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.
1.1 Warranted Products
This warranty policy only applies to Huawei-branded monitors and packaged accessories that are purchased in Ireland. If the product was purchased in a Member State of the European Union, the United Kingdom, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, warranty service may be delayed if accessed in a country/region other than the country/region of purchase.
1.2 Terms
|
Term |
Description |
|---|---|
|
Accessory |
Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.) |
|
Part |
Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen,, etc.) |
|
Main product |
Product that incorporates all parts (smartphone, tablet, laptop, etc.) |
|
Product |
Product that incorporates all parts and accessories |
2 Warranty Service for Monitors
Huawei provides warranty services for Huawei-branded monitors. Consumers can access warranty repair service for eligible products at any Huawei customer service centre in Ireland.
2.1 Warranty Period
|
Category |
Sub-category |
Product |
Warranty Period |
|---|---|---|---|
|
Main product |
Monitors |
|
24 months |
|
Packaged accessories |
Power adapters |
|
24 months |
|
Cables |
|
3 months |
|
|
Supports |
- |
Not covered by warranty |
2.2 Proof of Warranty
To access warranty services at a Huawei customer service centre, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.
|
Proof Type |
Description |
|---|---|
|
Invoice |
|
|
SN |
The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide the invoice. |
|
Receipt |
The receipt must clearly indicate the product, price and date of purchase. |
- The product warranty period will start from the date that the proof of warranty (such as an invoice) is issued.
- Please click here to learn how to find your product SN.
2.3 Warranty Services
|
Service |
Description |
|---|---|
|
In-Warranty Repair |
|
|
Out-of-Warranty Repair |
Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
|
2.4 Products Not Covered by the Warranty
This warranty policy does not cover defects and damage resulting from:
- Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment.
- The Product being used other than in a normal and customary manner.
- Any disassembly, repair, alteration or modifications carried out by anyone other than HUAWEI or an Authorised Service Center.
- Misuse, abuse, negligence or an accident howsoever caused.
- Improper testing, operation, maintenance, installation, or any alteration or modification of the Product.
- Spillage of food or liquids, corrosion, rust or the use of wrong voltage.
- Scratches or damage to plastic surfaces and all other externally exposed parts due to normal use.
- Use outside of use permitted under the product's user manual.
3 Repair Quality Assurance
- All repair parts are originals, and have passed a strict quality control process.
- Warranty-covered replacement parts/accessories are granted a limited three-month (3-month) warranty, or will otherwise be covered for the remaining period of the product warranty (whichever is longer).
- Replacement parts/accessories for out-of-warranty repairs are granted a limited three-month (3-month) warranty.
4 Repair Guide
Please take note of the following when applying for repair service:
- Make sure that you have brought the main product and accessories, as well as the product's unaltered invoice.
- Remember to back up and delete any personal data before having the product repaired. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your product for any purpose.
- If the product is determined not to be covered by the warranty, the Huawei customer service centre can only offer paid out-of-warranty repair along with a diagnostic report.
- To find a nearby Huawei customer service centre, click here.
5 Other Statements
Limitation of Huawei's liability:
- Except for the express warranties set forth above, Huawei grants no other warranties, express or implied, by statute or otherwise, regarding the Product, fitness for any purpose or otherwise. Consumer law in some countries/regions does not permit limitations under a product warranty and therefore certain limitations set out in this warranty document may not apply to you.
- Huawei is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media where you do not back up your data before delivering your product to Huawei or a Huawei customer service centre for service under this warranty.
- To the extent permitted by local laws, Huawei shall not be liable for any loss which is not a reasonably foreseeable consequence of a breach by Huawei of this warranty. As a consumer your use of the devices shall be non-commercial. Huawei shall therefore not be liable to you for any loss of profits, revenue, anticipated savings contracts or time arising out of your use of or inability to use the device.
- In any event, Huawei and its supplier's liability under this limited warranty shall be limited to the amount actually paid by the consumer for the product or the current replacement value, whichever is greater.
- Nothing in this warranty shall exclude or limit Huawei's liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
- This warranty may be updated by Huawei from time to time without prior notice.
6 Contact Us
- Huawei online support: https://consumer.huawei.com/ie/support/contact-us/ (Mon to Fri: 09:00 to 18:00, except bank holidays)
- Huawei customer service hotline: 189 048 2934 (Mon to Fri: 09:00 to 21:00, Sat: 10:30 to 15:30, except bank holidays)
- Email support: https://consumer.huawei.com/ie/support/contact-us/email-us/
- Find a nearby Huawei customer service centre: https://consumer.huawei.com/ie/support/service-center/
Limited Warranty - Wearables
| Limited Warranty - Wearables |
1 Preface
Huawei Technologies Co., Ltd. ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in Ireland. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.
1.1 Warranted Products
This warranty policy only applies to Huawei-branded wearable products and packaged accessories that are purchased in Ireland. If the product was purchased in a Member State of the European Union, the United Kingdom, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, warranty service may be delayed if accessed in a country/region other than the country/region of purchase.
1.2 Terms
|
Term |
Description |
|---|---|
|
Accessory |
Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.) |
|
Main product |
Product that incorporates all parts (smartphone, tablet, laptop, etc.) |
|
Product |
Product that incorporates all parts and accessories |
2 Warranty Service for Wearables
Huawei provides warranty services for Huawei-branded wearables. Consumers can access warranty repair service for eligible products at any Huawei customer service centre in Ireland.
2.1 Warranty Period
|
Category |
Sub-category |
Warranty Period |
|---|---|---|
|
Main product |
|
24 months |
|
Packaged accessories |
Charging cradles |
6 months |
|
Cables |
3 months |
|
|
Wrist straps |
Not covered by warranty |
|
|
Decorative parts |
Not covered by warranty |
|
|
Screwdrivers |
Not covered by warranty |
|
|
Buckles |
Not covered by warranty |
2.2 Proof of Warranty
To access warranty services at a Huawei customer service centre, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the paper invoice will prevail.
|
Proof Type |
Description |
|---|---|
|
Invoice (including paper invoices, e-invoices, and invoice copies) |
|
|
SN |
The product Serial Number (SN) can be used to verify the product warranty status, if you are unable to provide the invoice. |
|
Other proof of purchase |
Other supplementary documents that clearly indicate the product, price, and date of purchase, such as a receipt. |
- The product warranty period will start from the date that the proof of warranty (such as an invoice) is issued.
- Please click here to learn how to find your product SN.
2.3 Warranty Services
|
Service |
Description |
|---|---|
|
In-Warranty Repair |
|
|
Out-of-Warranty Repair |
Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
|
2.4 Products Not Covered by the Warranty
This warranty policy does not cover defects and damage resulting from:
- Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment.
- The Product being used other than in a normal and customary manner.
- Any disassembly, repair, alteration or modifications carried out by anyone other than HUAWEI or an Authorised Service Center.
- Misuse, abuse, negligence or an accident howsoever caused.
- Improper testing, operation, maintenance, installation, or any alteration or modification of the Product.
- Spillage of food or liquids, corrosion, rust or the use of wrong voltage.
- Scratches or damage to plastic surfaces and all other externally exposed parts due to normal use.
- Use outside of use permitted under the product's user manual.
3 Repair Quality Assurance
- All repair parts are originals, and have passed a strict quality control process.
- Warranty-covered replacement parts/accessories are granted a limited three-month (3-month) warranty, or will otherwise be covered for the remaining period of the product warranty (whichever is longer).
- Replacement parts/accessories for out-of-warranty repairs are granted a limited three-month (3-month) warranty.
4 Repair Guide
Please take note of the following when applying for repair service:
- Make sure that you have brought the main product and accessories, as well as the product's unaltered invoice.
- Remember to back up and delete any personal data before having the product repaired. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your product for any purpose.
- If the product is determined not to be covered by the warranty, the Huawei customer service centre can only offer paid out-of-warranty repair along with a diagnostic report.
- To find a nearby Huawei customer service centre, click here.
5 Other Statements
Limitation of Huawei's liability:
- Except for the express warranties set forth above, Huawei grants no other warranties, express or implied, by statute or otherwise, regarding the Product, fitness for any purpose or otherwise. Consumer law in some countries/regions does not permit limitations under a product warranty and therefore certain limitations set out in this warranty document may not apply to you.
- Huawei is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media where you do not back up your data before delivering your product to Huawei or a Huawei customer service centre for service under this warranty.
- To the extent permitted by local laws, Huawei shall not be liable for any loss which is not a reasonably foreseeable consequence of a breach by Huawei of this warranty. As a consumer your use of the devices shall be non-commercial. Huawei shall therefore not be liable to you for any loss of profits, revenue, anticipated savings contracts or time arising out of your use of or inability to use the device.
- In any event, Huawei and its supplier's liability under this limited warranty shall be limited to the amount actually paid by the consumer for the product or the current replacement value, whichever is greater.
- Nothing in this warranty shall exclude or limit Huawei's liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
- This warranty may be updated by Huawei from time to time without prior notice.
6 Contact Us
- Huawei online support: https://consumer.huawei.com/ie/support/contact-us/ (Mon to Fri: 09:00 to 18:00, except bank holidays)
- Huawei customer service hotline: 189 048 2934 (Mon to Fri: 09:00 to 21:00, Sat: 10:30 to 15:30, except bank holidays)
- Email support: https://consumer.huawei.com/ie/support/contact-us/email-us/
- Find a nearby Huawei customer service centre: https://consumer.huawei.com/ie/support/service-center/
Limited Warranty - Audio Products
| Limited Warranty - Audio Products |
1 Preface
Huawei Technologies Co., Ltd. ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in Ireland. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.
1.1 Warranted Products
This warranty policy only applies to Huawei-branded audio products and packaged accessories that are purchased in Ireland. If the product was purchased in a Member State of the European Union, the United Kingdom, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, warranty service may be delayed if accessed in a country/region other than the country/region of purchase.
1.2 Terms
|
Term |
Description |
|---|---|
|
Accessory |
Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.) |
|
Piece |
Functional object being part of the main product, but can work on its own, such as a left or right earphone. |
|
Main product |
Product that incorporates all parts (smartphone, tablet, laptop, etc.) |
|
Product |
Product that incorporates all parts and accessories |
2 Warranty Service for Audio Products
Huawei provides warranty services for Huawei-branded audio products. Consumers can access warranty repair service for eligible products at any Huawei customer service centre in Ireland.
2.1 Warranty Period
|
Category |
Sub-category |
Product |
Warranty Period |
|---|---|---|---|
|
Main product |
Bluetooth earphones |
|
24 months |
|
Wired earphones |
|
24 months |
|
|
Bluetooth speakers |
|
24 months |
|
|
Packaged accessories |
Charging cases |
- |
6 months |
|
Power adapters |
- |
6 months |
|
|
USB Type-C cables |
- |
3 months |
|
|
Earphone tips |
- |
Not covered by warranty |
2.2 Proof of Warranty
To access warranty services at a Huawei customer service centre, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the paper invoice will prevail.
|
Proof Type |
Description |
|---|---|
|
Invoice (including paper invoices, e-invoices, and invoice copies) |
|
|
SN |
The product Serial Number (SN) can be used to verify the product warranty status, if you are unable to provide the invoice. |
|
Other proof of purchase |
Other supplementary documents that clearly indicate the product, price, and date of purchase, such as a receipt. |
- The product warranty period will start from the date that the proof of warranty (such as an invoice) is issued.
- Please click here to learn how to find your product SN.
2.3 Warranty Services
|
Service |
Description |
|---|---|
|
In-Warranty Repair |
|
|
Out-of-Warranty Repair |
Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
|
2.4 Products Not Covered by the Warranty
This warranty policy does not cover defects and damage resulting from:
- Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment.
- The Product being used other than in a normal and customary manner.
- Any disassembly, repair, alteration or modifications carried out by anyone other than HUAWEI or an Authorised Service Center.
- Misuse, abuse, negligence or an accident howsoever caused.
- Improper testing, operation, maintenance, installation, or any alteration or modification of the Product.
- Spillage of food or liquids, corrosion, rust or the use of wrong voltage.
- Scratches or damage to plastic surfaces and all other externally exposed parts due to normal use.
- Use outside of use permitted under the product's user manual.
3 Repair Quality Assurance
- All repair parts are originals, and have passed a strict quality control process.
- Warranty-covered replacement parts/accessories are granted a limited three-month (3-month) warranty, or will otherwise be covered for the remaining period of the product warranty (whichever is longer).
- Replacement parts/accessories for out-of-warranty repairs are granted a limited three-month (3-month) warranty.
4 Repair Guide
Please take note of the following when applying for repair service:
- Make sure that you have brought the main product and accessories, as well as the product's unaltered invoice.
- Remember to back up and delete any personal data before having the product repaired. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your product for any purpose.
- If the product is determined not to be covered by the warranty, the Huawei customer service centre can only offer paid out-of-warranty repair along with a diagnostic report.
- To find a nearby Huawei customer service centre, click here.
5 Other Statements
Limitation of Huawei's liability:
- Except for the express warranties set forth above, Huawei grants no other warranties, express or implied, by statute or otherwise, regarding the Product, fitness for any purpose or otherwise. Consumer law in some countries/regions does not permit limitations under a product warranty and therefore certain limitations set out in this warranty document may not apply to you.
- Huawei is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media where you do not back up your data before delivering your product to Huawei or a Huawei customer service centre for service under this warranty.
- To the extent permitted by local laws, Huawei shall not be liable for any loss which is not a reasonably foreseeable consequence of a breach by Huawei of this warranty. As a consumer your use of the devices shall be non-commercial. Huawei shall therefore not be liable to you for any loss of profits, revenue, anticipated savings contracts or time arising out of your use of or inability to use the device.
- In any event, Huawei and its supplier's liability under this limited warranty shall be limited to the amount actually paid by the consumer for the product or the current replacement value, whichever is greater.
- Nothing in this warranty shall exclude or limit Huawei's liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
- This warranty may be updated by Huawei from time to time without prior notice.
6 Contact Us
- Huawei online support: https://consumer.huawei.com/ie/support/contact-us/ (Mon to Fri: 09:00 to 18:00, except bank holidays)
- Huawei customer service hotline: 189 048 2934 (Mon to Fri: 09:00 to 21:00, Sat: 10:30 to 15:30, except bank holidays)
- Email support: https://consumer.huawei.com/ie/support/contact-us/email-us/
- Find a nearby Huawei customer service centre: https://consumer.huawei.com/ie/support/service-center/
Limited Warranty - Smart Home & Mobile Broadband
| Limited Warranty - Smart Home & Mobile Broadband |
1 Preface
Huawei Technologies Co., Ltd. ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in Ireland. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.
1.1 Warranted Products
This warranty policy only applies to Huawei-branded smart home and mobile broadband products and their packaged accessories that are purchased in Ireland. If the product was purchased in a Member State of the European Union, the United Kingdom, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, warranty service may be delayed if accessed in a country/region other than the country/region of purchase.
1.2 Terms
|
Term |
Description |
|---|---|
|
Accessory |
Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.) |
|
Main product |
Product that incorporates all parts (smartphone, tablet, laptop, etc.) |
|
Product |
Product that incorporates all parts and accessories |
2 Warranty Service for Smart Home & Mobile Broadband Products
Huawei provides warranty services for Huawei-branded smart home and mobile broadband products. Consumers can access warranty repair service for eligible products at any Huawei customer service centre in Ireland.
2.1 Warranty Period
|
Category |
Sub-category |
Product |
Warranty Period |
|---|---|---|---|
|
Main product |
Mobile broadband products |
Routers |
24 months |
|
CPEs |
24 months |
||
|
AI speakers |
HUAWEI Sound |
24 months |
|
|
Packaged accessories |
Power adapters |
- |
6 months |
|
Ethernet cables |
- |
3 months |
2.2 Proof of Warranty
To access warranty services at a Huawei customer service centre, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the paper invoice will prevail.
|
Proof Type |
Description |
|---|---|
|
Invoice (including paper invoices, e-invoices, and invoice copies) |
|
|
SN |
The product Serial Number (SN) can be used to verify the product warranty status, if you are unable to provide the invoice. |
|
Other proof of purchase |
Other supplementary documents that clearly indicate the product, price, and date of purchase, such as a receipt. |
- The product warranty period will start from the date that the proof of warranty (such as an invoice) is issued.
- Please click here to learn how to find your product SN.
2.3 Warranty Services
|
Service |
Description |
|---|---|
|
In-Warranty Repair |
|
|
Out-of-Warranty Repair |
Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
|
2.4 Products Not Covered by the Warranty
This warranty policy does not cover defects and damage resulting from:
- Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment.
- The Product being used other than in a normal and customary manner.
- Any disassembly, repair, alteration or modifications carried out by anyone other than HUAWEI or an Authorised Service Center.
- Misuse, abuse, negligence or an accident howsoever caused.
- Improper testing, operation, maintenance, installation, or any alteration or modification of the Product.
- Spillage of food or liquids, corrosion, rust or the use of wrong voltage.
- Scratches or damage to plastic surfaces and all other externally exposed parts due to normal use.
- Use outside of use permitted under the product's user manual.
3 Repair Quality Assurance
- All repair parts are originals, and have passed a strict quality control process.
- Warranty-covered replacement parts/accessories are granted a limited three-month (3-month) warranty, or will otherwise be covered for the remaining period of the product warranty (whichever is longer).
- Replacement parts/accessories for out-of-warranty repairs are granted a limited three-month (3-month) warranty.
4 Repair Guide
Please take note of the following when applying for repair service:
- Make sure that you have brought the main product and accessories, as well as the product's unaltered invoice.
- Remember to back up and delete any personal data before having the product repaired. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your product for any purpose.
- If the product is determined not to be covered by the warranty, the Huawei customer service centre can only offer paid out-of-warranty repair along with a diagnostic report.
- To find a nearby Huawei customer service centre, click here.
5 Other Statements
Limitation of Huawei's liability:
- Except for the express warranties set forth above, Huawei grants no other warranties, express or implied, by statute or otherwise, regarding the Product, fitness for any purpose or otherwise. Consumer law in some countries/regions does not permit limitations under a product warranty and therefore certain limitations set out in this warranty document may not apply to you.
- Huawei is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media where you do not back up your data before delivering your product to Huawei or a Huawei customer service centre for service under this warranty.
- To the extent permitted by local laws, Huawei shall not be liable for any loss which is not a reasonably foreseeable consequence of a breach by Huawei of this warranty. As a consumer your use of the devices shall be non-commercial. Huawei shall therefore not be liable to you for any loss of profits, revenue, anticipated savings contracts or time arising out of your use of or inability to use the device.
- In any event, Huawei and its supplier's liability under this limited warranty shall be limited to the amount actually paid by the consumer for the product or the current replacement value, whichever is greater.
- Nothing in this warranty shall exclude or limit Huawei's liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
- This warranty may be updated by Huawei from time to time without prior notice.
6 Contact Us
- Huawei online support: https://consumer.huawei.com/ie/support/contact-us/ (Mon to Fri: 09:00 to 18:00, except bank holidays)
- Huawei customer service hotline: 189 048 2934 (Mon to Fri: 09:00 to 21:00, Sat: 10:30 to 15:30, except bank holidays)
- Email support: https://consumer.huawei.com/ie/support/contact-us/email-us/
- Find a nearby Huawei customer service centre: https://consumer.huawei.com/ie/support/service-center/