HUAWEI Service PLUS is launched to express our sense of gratitude towards Huawei users; HUAWEI Service PLUS aims to improve consumers’ service experience and provides more care to Huawei users.
HUAWEI Service PLUS period: 2019.11.01.-2019.12.31.
Door to Door Service
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We offer pick up and drop off service for your maintenance. Call us on 065666777 to arrange a pick-up service for repair, and we’ll drop off your phone at your doormat after it’s repaired.
Free Maintenance:
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Enjoy free screen protector, device free cleaning , and free small gifts not only in Huawei Customer Service Centers but also in Huawei Experience Stores during HUAWEI Service PLUS period.
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Activity Schedule:
Nov 30th, Dec 7th, Dec 28th:
Huawei Experience Store, Abdali Mall • Location: Abdali Mall, Jamal Al-Juqah St 38 , Gate 1 Ground Floor, Amman, Jordan • Phone number: 07 7000 0014
Free Workshops:
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Huawei arranges free workshops that offer customers a better way of using Huawei products.
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Nov.30th, 4:00 p.m. – 5:00 p.m.: Photo Management Basics/ Support App Basic Benefits
Huawei Store, Abdali Mall
Location: Abdali Mall, Jamal Al-Choga Street, Gate 1, Ground Floor, Amman, Jordan
Phone: 0770000014 -
Dec.7th, 4:00 p.m. – 5:00 p.m.: Photo Management Basics/ Support App Basic Benefits
Huawei Experience Store, Abdali Mall
Location: Abdali Mall, Jamal Al-Juqah St 38 , Gate 1 Ground Floor, Amman, Jordan
Phone number: 07 7000 0014 -
Dec.28th, 4:00 p.m. – 5:00 p.m.: Photo Management Basics/ Support App Basic Benefits
Location:
Huawei Experience Store, Abdali Mall
Location: Abdali Mall, Jamal Al-Juqah St 38 , Gate 1 Ground Floor, Amman, Jordan
Phone number: 07 7000 0014
Free Diagnostics:
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Professional diagnosis covers key components and identifies potential issues in advance.
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Huawei reserves the right to amend the HUAWEI Service PLUS period and its contents without prior notice.
Enjoy HUAWEI Service PLUS in:
Jordan at:
Huawei Customer Service Center Gardens
Gardens Street - Waleed Al Abbasi Complex # 106 - Next to
Safwa Islamic Bank
Huawei Customer Service Center Irbid
Irbid-Al Qubbah Circle-Firas Al Ajlouni Street-Al Haj
Salman Khrais Building-Building Number:26
Huawei Customer Service Center Zarqa
Zarqa-Mecca Street-Dr.Ashraf Hantoulih Complex
Huawei Customer Service Center Abdallah Gosheah
Abdullah Ghouseh Street Complex-Building
Number:91
Huawei Customer Service Center Karak
Al-Karak,Al-Thaniyyah,Al-Karak Highway-Al Dalaeen Building
Huawei Customer Service Center Aqaba
Aqaba,Al-Hammanat Al-Tunisyya Street,near Double Tree by
Hilton Hotel
Huawei Customer Service Center Almogableen
As-Shakhra Al-Musharrafah, As-Sakhrah Al-Musharrafah
St., Amman, Jordan
Huawei Customer Service Center Queen Rania Street
University of Jordan, Queen Rania St next
to Rawan Cake and Leaders, Amman, Jordan
| Store Address | Working Hours |
|---|---|
| Gardens Street - Waleed Al Abbasi Complex # 106 - Next to Safwa Islamic Bank | Sat - Thu: 9:00 am - 5:30 pm, Friday Off |
| Irbid-Al Qubbah Circle-Firas Al Ajlouni Street-Al Haj Salman Khrais Building-Building Number:26 | Sat - Thu: 9:00 am - 5:30 pm, Friday Off |
| New Zarqa, 36th Street, Ashraf Hantouli Complex, opposite of Housing Bank | Sat - Thu: 9:00 am - 5:30 pm, Friday Off |
| Abdullah Ghouseh Street Complex-Building Number:91 | Sat - Thu: 9:00 am - 5:30 pm, Friday Off |
| Al-Karak,Al-Thaniyyah,Al-Karak Highway-Al Dalaeen Building, Next to Al-Manaseer Gas Station and Aramex | Sat - Thu: 9:00 am - 5:30 pm, Friday Off |
| Aqaba,Al-Hammanat Al-Tunisyya Street,near Double Tree by Hilton Hotel | Sat - Thu: 9:00 am - 5:30 pm, Friday Off |
| Al Muqablein - Al Sakhra Al Musharrafa Street - Beside Bin Al Ameed Coffee Store | Sat - Thu: 9:00 am - 5:00 pm, Friday Off |
| University of Jordan, Queen Rania St next to Leaders, Amman, Jordan | Sat - Thu: 9:00 am - 5:30 pm, Friday Off |
Or call us:
06-5666777
Jordan
Hotline Working Hours:
Saturday-Thursday 8:00 A.M.-20:00 P.M., Friday 10:00 A.M.-16:00 P.M.
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About HUAWEI Service PLUS
1. What is HUAWEI Service PLUS?
A: Based on Huawei standardized service, HUAWEI Service PLUS is an extra service pack, in addition to the limited warranty (https://consumer.huawei.com/levant/support/warranty-policy/), providing to customers for better experiences.
2. Which models can enjoy HUAWEI Service PLUS?
A: All the models purchased through Huawei official channels can enjoy HUAWEI Service PLUS.
3. Can devices purchased from different Huawei official channels enjoy HUAWEI Service PLUS, such as those from operators or retailers?
A: Yes, they can.
4. Can I enjoy the HUAWEI Service PLUS during the Service Day Campaign, or other Huawei Service promotions?
A: The contents of HUAWEI Service PLUS and Service Day Campaign (or other Huawei Service promotions) are compatible to each other. You can enjoy both concurrently.
5. Who can enjoy the service?
A: All HUAWEI users.
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Door to Door Service
1. What is Door to Door Service?
A: Huawei offers free pick and drop service for repair customers. We’ll send our staff to your address to pick up your phone and send it to the service center for repair; and drop it off at your doormat once it’s been repaired.
2. Who can enjoy this door to door service?
A: Users of HUAWEI P and M series smartphones in Jordan.
3. How can I enjoy the service?
A: Simply call us on 065666777.
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Free Maintenance
1. What does free maintenance service include?
A: Free screen film and its installation, free UV sterilizing service, and free small gifts.
2. Where can I enjoy this service?
A: Huawei Customer Service Center and Huawei Experience Stores.
Activity Schedule:
Nov 2nd, Nov 30th, Dec 7th, & Dec 28th:
Huawei Experience Store, Abdali Mall
• Location: Abdali Mall, Jamal Al-Juqah St 38 , Gate 1 Ground Floor, Amman, Jordan
• Phone number: 07 7000 00143. Who can enjoy the service?
A: All HUAWEI users.
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Free Workshops
1. What is Huawei workshops?
A: Huawei workshops offer a series of topics that cover phone tips, photography tips, fitness tips etc. that help HUAWEI users enhance their using experience and facilitate their digital lives in a better way.
2. Who can participate in?
A: Everyone.
3. How can I participate?
A: Just walk into our customer service centers.
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Free Diagnostics
1. How does this Free Diagnosis run a test on my device?
A: Our engineers will use the professional diagnosing tools to run an overall test on the device, which covers 10+ categories and 30+ detailed types, such as device performance, audio, display, touchscreen, camera, charging ability, SIM card, buttons, fingerprint identification and so on.
2. Can I request for repairing the device if diagnosed an issue?
A: If your device is still under warranty, and the issue is covered by warranty, then your device can be repaired for free. If not, we will quote you a fee for repair, and you can decide whether to accept or not.
3. If out-of-warranty issue has been diagnosed, and I would like to give up repair, do I still need to pay for the diagnosis?
A: No, you don't. During the HUAWEI Service PLUS period, Huawei will afford the diagnosis fee for you.
4. How long will the diagnosis take?
A: Usually takes 20 minutes. It may be longer in case of special situation.
5. Will Huawei retain my personal data during the diagnosis?
A: We promise you that your personal data will not be retained.
6. Will my personal data be deleted after the diagnosis?
A: The diagnosis will not delete your data. We suggest you to backup your data before the diagnosis service.
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Spare Phone Service
1. What is Spare Phone Service?
A: Huawei Customer Service Centers provide spare phones to customers who submitted their phones for repair, and wish to have a temporary device in hand for simple communications etc.
2. How much does it cost?
A: No cost required. We offer free spare phones.
3. Who can enjoy the service?
A: Spare phone is available for walk-in customers only and the quantity is limited.
Click here to view full Terms and Conditions for HUAWEI Service PLUS
- HUAWEI Service PLUS (“Service”) is a service package in addition to the limited warranty, the limited warranty policy can be found at https://consumer.huawei.com/levant/support/warranty-policy/, Huawei customer service centre staff will provide the Service only after the customers sign the “Services and Maintenance Terms” agreement.
- Huawei may terminate the Service if:
- Customer breached the regulation of the Service set by Huawei.
- Customer abused the Service in a manner which is deemed as fraudulent, criminal, or illegal.
- Customer provided incorrect or false information to Huawei during the Service.
- Huawei has the right to decide the content of the Service, the exact way of execution and end date.
- Huawei’s use of customer's personal data is according to Privacy Statement.
- Photo taken during the Service will be used for promotional purpose only.
- Huawei reserves the right to amend the terms and conditions at any time without prior notice.
