The heart rate on my watch face or the heart rate card is displayed as "--"
Applicable products：
HUAWEI TalkBand B6，HUAWEI WATCH GT 3 SE，HUAWEI WATCH D，HUAWEI WATCH GT 3 Pro，HONOR MagicWatch 2，HUAWEI WATCH GT Runner，HUAWEI Watch，HUAWEI WATCH GT 2e，HUAWEI WATCH GT，HUAWEI WATCH FIT，HUAWEI WATCH GT Cyber，HUAWEI WATCH 4，HUAWEI WATCH GT 2 Pro，HUAWEI WATCH 3，HONOR Band 6，HUAWEI WATCH 4 Pro，HONOR Watch GS Pro(active、sport)，HUAWEI WATCH FIT 3，HUAWEI WATCH FIT 2，HUAWEI WATCH 3 Pro，HUAWEI WATCH Ultimate，HUAWEI Band 7，HUAWEI WATCH FIT new，HUAWEI Band 6，PORSCHE DESIGN | HUAWEI WATCH GT 2，HUAWEI WATCH FIT mini，HUAWEI WATCH GT 2，HUAWEI WATCH Buds，HUAWEI WATCH GT 3
Applicable products：
| The heart rate on my watch face or the heart rate card is displayed as "--" |
If this issue occurs, perform the following operations.
Update the version
Update your wearable device and the Huawei Health app to the latest versions.
Check the switch
Ensure that Continuous heart rate monitoring has been enabled in the Huawei Health app.
Check the watch face
- Turn on the screen of your wearable device, wait for about 10 seconds, and check whether your heart rate can be displayed properly.
- Replace the watch face with one that can display the heart rate and check whether the heart rate is now displayed properly.
If the issue persists, take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.
More knowledge:
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