Full coverage for accidents
Genuine parts / Specialized repair
Easy to buy & claim
| Device model | Recommend retail price |
|---|---|
| HUAWEI WATCH GT 2e | QAR 99 |
| HUAWEI WATCH GT 2 | QAR 99 |
| HUAWEI WATCH GT 3 | QAR 99 |
| HUAWEI WATCH GT Runner | QAR 99 |
| HUAWEI WATCH GT 2 Pro | QAR 119 |
| HUAWEI WATCH GT 3 Pro | QAR 119 |
| HUAWEI WATCH 3 | QAR 179 |
| HUAWEI WATCH 3 Pro | QAR 199 |
Description: An additional 60 QAR service charge is applicable when applying for repair service
Purchase with new device at ALL HUAWEI Experience Store in Qatar
When you purchase a new watch on HUAWEI Customer Service Center, you can inform the staff that you need to purchase HUAWEI Accident Insurance (watch). The servicer will place an order for you.
Get in touch with us by calling HUAWEI Service Hotline:
8000330
Or you can submit a claim request by visiting one of our HUAWEI Customer Service Centers.
When users encounter out-of-warranty faults due to unexpected factors, they face high maintenance costs. To reduce the high out-of-warranty maintenance costs for customers, HUAWEI launches “HUAWEI Care - Accidental Damage Protection for Watch”. If the device is faulty due to accidental collision, drop, squeeze, or liquid penetration, customers can go to HUAWEI Customer Service Center to use benefits of“HUAWEI Care - Accidental Damage Protection for Watch” to repair the device.
Explanation：
·Customers can only use “HUAWEI Care - Accidental Damage Protection for Watch” for repair service for one time only
·The claim fee will be charged for the service
·The strap is not guaranteed.
·Comprehensive coverage for accidental damage
·Ultra-low accident service charge
·100% Original Spare Parts & professional maintenance
The validity period will start from the purchase day, end 12 months later. The exact expiration time will be 24: 00 of the expiry day. (According to the official purchase receipt）
Thank you for choosing HUAWEI Care products. When you purchase a product from an offline retail store, please confirm with the staff in advance that the product you have purchased is an official product. You can also query your benefits on HUAWEI Consumer Business Official Website.
| Item | Applicable Product | Inapplicable Product |
|---|---|---|
| Product brand | HUAWEI |
· Honor· Third-party brand |
| Product type |
Officially Released Products(Only Oman Version) |
· Products purchased from HUAWEI official channels outside Qatar· Demo samples |
| Product Series | Product Models | Service Product Type | Price (QAR) |
|---|---|---|---|
| HUAWEI WATCH GT Series | GT 2e | 1-year “HUAWEI Care - Accidental Damage Protection for Wearables” | 99 |
| GT 2 | 1-year “HUAWEI Care - Accidental Damage Protection for Wearables” | 99 | |
| GT 3 | 1-year “HUAWEI Care - Accidental Damage Protection for Wearables” | 99 | |
| GT Runner | 1-year “HUAWEI Care - Accidental Damage Protection for Wearables” | 99 | |
| GT 2 Pro | 1-year “HUAWEI Care - Accidental Damage Protection for Wearables” | 119 | |
| GT 3 Pro | 1-year “HUAWEI Care - Accidental Damage Protection for Wearables” | 119 | |
| HUAWEI WATCH | WATCH 3 | 1-year “HUAWEI Care - Accidental Damage Protection for Wearables” | 179 |
| WATCH 3 Pro | 1-year “HUAWEI Care - Accidental Damage Protection for Wearables” | 199 |
| Applicable Customer Type | Inapplicable Customer Type |
|---|---|
| Personal Customer | Enterprise Customer |
Explanation：
Please refer to HUAWEI Authorized Experience Store for the final price.
Customers can purchase “HUAWEI Care Accidental Damage Protection for Watch” with a new HUAWEI-Branded device.
Please refer to the following table for the purchase channels of “HUAWEI Care - Accidental Damage Protection for Watch”.
| Purchase Channels | Purchase Store | Notes |
|---|---|---|
| Offline |
HUAWEI Service StoresexplanationCustomers could can visit the following HUAWEI Service Stores to purchase “HUAWEI Care - Accidental Damage Protection for Watch· HUAWEI Authorized Service Center Al Nasr· HUAWEI Authorized Service Center Al Watan· HUAWEI Authorized Service Center DFC |
- |
Explanation：
Please contact the service personnel of the offline store to confirm the availability of “HUAWEI Care Accidental Damage Protection for Watch”
Customers can purchase “HUAWEI Care Accidental Damage Protection for Watch” from the same sales channel when purchasing eligible HUAWEI devices.
“HUAWEI Care - Accidental Damage Protection for Watch” purchasing will be available to each product (subject to Serial Number) for once only. (Including presented “HUAWEI Care - Accidental Damage Protection for Wearables”)
After purchasing “HUAWEI Care - Accidental Damage Protection for Watch”, the Customers can get valid proof of purchase from the corresponding seller.
| Purchase Channels | Available Proof Types | Notes |
|---|---|---|
| HUAWEI Experience Stores | Paper invoice | - |
Customer can query benefits of “HUAWEI Care - Accidental Damage Protection for Watch” through HUAWEI Consumer Business Official Website or HUAWEI Consumer Hotline if the customer has purchased it.
| Query Channel | Query Path |
|---|---|
| HUAWEI Consumer Business Official Website | Customer should log in to HUAWEI Consumer Business Official Website and choose “Support” in the navigation bar ＜“Warranty Period & Support Service Query”,and enter the device SN (Serial Number) and verification code to view benefits information, or can click the link to query the information: https://consumer.huawei.com/qa/support/warranty-query/ |
| HUAWEI Consumer Hotline | Customer should prepare SN (Serial Number) of the device in advance, then dial HUAWEI Consumer Hotline at 80066600 and follow the voice prompts to query the benefits. |
The purchased “HUAWEI Care - Accidental Damage Protection for Watch” is only applicable for the registered device (subject to the device SN).
Explanation：
“HUAWEI Care - Accidental Damage Protection for Watch” is bound to SN of the purchased entire device.
The benefit of “HUAWEI Care - Accidental Damage Protection for Watch” will be activated automatically after purchase. And the activation time varies by purchase channels, please refer to the table below for more information:
| Purchase Channel | Benefit Activation Time |
|---|---|
| HUAWEI Experience Stores | Within 24 hours after product purchase |
The benefit of “HUAWEI Care - Accidental Damage Protection for Watch” will terminate automatically in any of the following situations:
· The registered device is expired from the benefit valid period, or the benefit has been
claimed within the valid period for once.
· Tested by HUAWEI Authorized Customer Service Center engineers, the registered product has been repaired by unauthorized parties before.
· If HUAWEI discovers that you have deliberately damaged the device for fraud purposes, benefits of “HUAWEI Care - Accidental Damage Protection for Watch” will be terminated immediately and HUAWEI reserves the right to prosecute you
for legal liabilities.
Since the purchased “HUAWEI Care - Accidental Damage Protection for Watch” is only applicable for the registered device (subject to the device Serial Number), it cannot be transferred unless the registered device has been replaced from the official channel. If the customer need replacement service of the device and transfer the benefits of it, please contact the sale-party for further information. (Replace where it be purchased)
Valid period after benefit transfer
· Within 14 days of purchase from HUAWEI Offline Retail Store, if the registered device has been replaced due to performance faults, the benefit can be transferred to the replacement
device, the warranty period and the 1-year valid period will restart from the device replacement day, and benefit of “HUAWEI Care - Accidental Damage Protection for Watch” will start from 00:00:00 on the day after the end of the
original warranty period.
· Within 7 days of “HUAWEI Care - Accidental Damage Protection for Watch”, the benefit can be cancelled with the covered device return, if it has not been claimed yet, after which the benefit will be invalid. Please contact the seller for detailed information about the cancellation request
· For any other situations, “HUAWEI Care - Accidental Damage Protection for Wearables” cancellation, termination and will be denied. Besides, the benefit is only available to the registered device, and it is not transferrable. If the customer need to revoke the benefits with the device return, please contact the specific HUAWEI Experience Stores. (Return where it be purchased)
Explanation：
· Any dispute or disagreement related to “HUAWEI Care - Accidental Damage Protection for Watch” should be subject only to the jurisdiction of the kingdom of Qatar and Courts in Kingdom of Qatar.
· For more information
or support, please call 800-0330 for assistance.
If your device fails due to accidents after you purchase “HUAWEI Care -Accidental Damage Protection for Watch”, you can make an appointment or go to HUAWEI Customer Service Centers in the Qatar for repair.
· The registered device is within the validity period of the HUAWEI Care - Accidental Damage Protection for Watch”
· Equipment failure due to accidental collision, drop, squeeze, liquid ingress, etc.
Within the 12-month warranty period, the watch can be repaired only once due to accidents
Explanation:
Repair fees are required
The following situations are not covered by “HUAWEI Care - Accidental Damage Protection for Watch”:
· The registered device is not expired from the validity period of “HUAWEI Care - Accidental Damage Protection for Watch”.
· The
product nameplate, SN bar code, and warranty label are removed or damaged, and cannot be identified.
· The charging case of the terminal product is faulty due to man-made damage.
· Loss or damage of data, programs or software that
are not required for the basic functions of the product itself.
· Any unauthorized modification, disassembly or repair.
· Product failure or damage caused by intentional or criminal acts.
· Various indirect losses caused by
product damage (including but not limited to personal injury, inability to use, loss of profit, data loss, loss of downtime and loss of working day.
