HUAWEI Care for MateBook

1. Introduction to HUAWEI Care - Extended Warranty (for MateBook)

Defintion

Considering that you may face high maintenance costs when your MateBook product is faulty during the long using period, HUAWEI launched HUAWEI Care - Extended Warranty (for MateBook) based on the standard warranty service period in order to reduce the costs of out-of-warranty maintenance for you, the warranty service period of the product will be extended for one year or two years. During the warranty period, the maintenance of non-man-made faults is exempted from the testing fee, spare parts fee, and maintenance fee.

• You can purchase HUAWEI Care - Extended Warranty (for MateBook) with the new device at any HUAWEI Experience Store in Qatar, or repurchase it within 10 months of purchase time with the purchase proof at HUAWEI Authorized Service Center.
• You can only purchase HUAWEI Care - Extended Warranty (for MateBook) once for one device. (Please be informed: if you purchase it twice, HUAWEI only can provide you extended warranty service once.)

Accessories can’t enjoy HUAWEI Care - Extended Warranty (for MateBook) such as power adapters, batteries, and headsets. The built-in batteries of electromechanical products are excluded.

Selling Points

• Low-cost repair and replacement
• Original manufacture, quality guaranteed
• 90 days of warranty guaranteed after repairing

Service Timelines

HUAWEI can’t commit you about the service timeliness of HUAWEI Care - Extended Warranty (for MateBook) now, the specific informations about the repair timeliness, please contact with the sales party.

Cautions

• The benefits will be invalid after unofficial disassembly and repair.
• Please be informed that HUAWEI will recycle the refuse spare parts of the device.

Business Access

Link for reading more details about HUAWEI Care - Extended Warranty (for MateBook) on HUAWEI Official Website is:
https://consumer.huawei.com/qa/support/ https://consumer.huawei.com/qa/support/

2. Applicable Scope of HUAWEI Care - Extended Warranty (for MateBook)

Applicable Country / Region

Applicable Country (Region)	Inapplicable Country (Region)
Qatar only	Countries and regions outside Qatar

Applicable Stores

The business is applicable to HUAWEI Authorized Service Center and HUAWEI Experience Store, other HUAWEI Service Centers don't support this business.

Applicable Product Type

Category	Applicable Product	Inapplicable Product
Product Brand	● HUAWEI	● Third-party Product
Product Category	● MateBook (laptop)	● Phones ● Tablet ● Wearables ● Accessories ● Headphones & Speakers ● Wifi&5G CPE
Product Type	● Officially Released Product (Qatar version only)	● Other versions such as: the version outside Qatar

Applicable Product Model and Price

Model	1 Year HUAWEI Extended Warranty Service for PC /QAR	2 Years HUAWEI Extended Warranty Service for PC /QAR
MateBook D 15 2020 AMD	149	299
MateBook D 15 2020 Inter i3
MateBook 14 2020 AMD R5
MateBook D 14 2020 Inter
MateBook 13 2020 Inter
MateBook D 15 2021 Inter	199	349
MateBook D 15 2020 Inter i5
MateBook 14 2020 AMD R7
MateBook 14 2021 Inter	249	399
MateBook 13 2021 Inter
MateBook X 2020	299	499
Matebook 13s 2021
MateBook 14s 2021 Inter i7
MateBook 14 2021 Inter i7
MateBook X Pro 2020	349	649
MateBook X Pro 2021 Inter

Applicable User

Only 2C users can participate HUAWEI Care - Extended Warranty (for MateBook) , 2B users can’t.

3. Purchase Conditions

Purchase Times

You only can purchase once for each device. (Based on SN of the product)

Repurchase Conditions

• The device model must be the applicable models of HUAWEI Care - Extended Warranty (for MateBook).
• You should repurchasing HUAWEI Care - Extended Warranty (for MateBook) within 10 months of purchasing the device (It is calculated from the day when electronic warranty card is generated, including the last day of the tenth month). If you can’t make sure whether your product is within 10 months from the purchase day, you can contact with HUAWEI Customer Service Center to make sure of it.
• You didn't purchase HUAWEI Care - Extended Warranty (for MateBook) or HUAWEI Care - Extended Warranty (for MateBook) before, or that didn't be presented for you before.
• Provide valid Proof of purchase (POP) (usually the invoice).
• The product must meet the testing standards: the product is currently in-warranty status, appearance of the product must be intact, and all functions of the product are intact too. Meanwhile, it isn't injected, bent and it didn't be repaired or disassembled (whatever by official channels or third-party channel). For details, please refer to the implementation standards of HUAWEI Customer Service Center in Qatar.

4. Use Method of HUAWEI Care (for MateBook)

Use times

You can use the benefits once during the valid date.

Use conditions

• If you expect using the benefits of HUAWEI Care - Extended Warranty (for MateBook) to repair your product, you need to provide one of the following proofs: purchase invoice, screen shoot of the order, your ID Card or copy of your ID Card with two sides.
• During valid period of the benefit.
• No disassembly and repair with unofficial channels.
• You agree that HUAWEI Authorized Service Center will recycle the refuse spare parts.
• For details, please refer to the testing result of Authorized Service Center.

5. Purchase Guide for Users

Purchase HUAWEI Care - Extended Warranty (for MateBook)

Purchase Method	Purchase Channel	Operations
Purchase offline with the new device	● HUAWEI Experience Store	You can purchase HUAWEI Care - Extended Warranty (for MateBook) with your new device. For details, please contact HUAWEI HES & HUAWEI SSC.
Repurchase offline	● HUAWEI Authorized Service Center	You can repurchase HUAWEI Care - Extended Warranty (for MateBook) at any HUAWEI Authorized Service Center in Qatar. The on-site service spot doesn't support repurchase HUAWEI Care - Extended Warranty (for MateBook) now.

Benefits Query Methods

If you purchased HUAWEI Care - Extended Warranty (for MateBook), you can check your benefit through HUAWEI Consumer Business Official Website.

Query Channel	Query Path
HUAWEI Consumer Business Official Website	Please open HUAWEI Consumer Business Official Website, and click Support, then click Warranty Period and Support Service Query, enter the SN of your device and the verification code, thus you can check all related informations of HUAWEI Care - Extended Warranty (for MateBook). Or you can click the link to check directly: https://consumer.huawei.com/qa/support/warranty-query/ https://consumer.huawei.com/qa/support/warranty-query/
Support App	Please open Support APP >Services>Repair>Benefits, the related informations of the service product such as HUAWEI Care - Extended Warranty (for MateBook) will be there.
HUAWEI Consumer Hotline	Please prepare the SN of your device in advance, then call 8000330, so you can check your benefit following the voice guides.

Purchase Invoice

• You can request a valid Proof of purchase (POP) from the sales party after purchasing HUAWEI Care - Extended Warranty (for MateBook).
• Also you can request a valid Proof of purchase (POP) such as paper invoice if you purchased the product in HUAWEI Experience Store.

Effectiveness of Benefits

Benefits of HUAWEI Care - Extended Warranty (for MateBook) will be generated automatically without your activation, and the purchase record will be automatically imported into HUAWEI After-Sales System. If HUAWEI Care - Extended Warranty (for MateBook) is purchased in offline retail store or from HUAWEI Authorized Service Center, the benefits will be generated within the twenty four (24) hours from the time of purchase or signing for.

Termination of Benefits

HUAWEI Care - Extended Warranty (for MateBook) term starts from the day of purchase till 24 o'clock on the expiration date of the one-year/ two-year period. If it is purchased online, the effective time is the time of sign for. The benefits will be terminated in any of the following cases:

• The effective date of HUAWEI Care - Extended Warranty (for MateBook) is reached, or you have already used the benefits to get your device repaired during the valid date.
• HUAWEI Authorized Service Center engineers test that the device has been repaired by an unofficial HUAWEI Customer Service Center, so it belongs to private disassembly and repair.
• If HUAWEI found that you have intentionally damaged the product for fraud purposes, benefits of HUAWEI Care - Extended Warranty (for MateBook) will be terminated immediately and HUAWEI reserves the rights to hold you accountable for legal liabilities.

Transference of Benefits

HUAWEI Care - Extended Warranty (for MateBook) is bound to your MateBook product, and the benefits of it is only valid for the bound MateBook product, so the benefits can’t be transferred only if you have 7 days-replacement requests of your MateBook product. If you need to replace your device that the service product should be replaced with it, please contact with the sales party. (Replace where you purchased it)

Benefits Calculation Method of Replacing Product/Mainboard

If your product is replaced or repaired according to the Consumer Protection Law and regulations and the service product has not be used yet, the benefit transference method is as following:

• If the product is replaced within 7 days after purchase, the benefits of HUAWEI Care - Extended Warranty (for MateBook) will be transferred to the new product. The validity period is one year/two-year from the date of replacement.
• If the product or mainboard is replaced exceeded 7 days than the purchase date, the benefits of HUAWEI Care - Extended Warranty (for MateBook) will be transferred to the new product which has the new SN. (The new product inherits the rest benefits of the previous HUAWEI Care - Extended Warranty (for MateBook).)
  
• After a device is replaced at Authorized Service Center (after the device replacement order is recorded), the system takes about 24 hours to integrate rights. Therefore, please wait for the automatic benefits transference. If the new device still didn't inherit the benefits of HUAWEI Care - Extended Warranty (for MateBook) after 48 hours, please call HUAWEI Customer Service Hotline 8000330 or contact HUAWEI Authorized Service Center for confirmation.

Refund

HUAWEI Care - Extended Warranty (for MateBook) is bound to your MateBook product, and the benefits of it is only valid for the bound MateBook product, so the benefits can’t be transferred. So HUAWEI Care - Extended Warranty (for MateBook) can’t be refund except for replacement of the device according to the Consumer Protection Laws and regulations. If you request for return & replacement of your devices and cancel HUAWEI Care - Extended Warranty (for MateBook), please contact with the store where you purchased the product from and the service product. (Replace where you purchased it)

6. Use Guide of HUAWEI Care (for MateBook)

Preparations for Using the Benefit

For guaranteeing your data' security, please take preparations before using the benefits to repair:

Number	Preparations	Details
1	Prepare Proof of purchase (POP)	Please prepare any of Proof of purchase (POP) in advance, including the invoice, order screen shoot, if you can’t provide any one of those, please go to HUAWEI Authorized Service Center with your ID card or send the copy of ID card with two sides to the Authorized Service Center.
2	Back up personal data	Please back up your personal data, including but not limited to photos, contacts, call logs, third-party APP data such as Whatsup.
3	Clear screen lock password	If you set screen lock for your device, please clear screen lock password before repair.
4	Power off or discharge the product	You should power off or discharge the product which need to be posted according to the postal company's request that the product only could be posted in power-off mode of the postal company.
5	Pack the product needs to repair	Before posting, please pack the product to avoid damage in transport.

Guide Operation for Users of Query Repair Status (only about postal repair)

You can query postal repair status through Support APP, HUAWEI Consumer Business Official Website.

Query through Support APP

Open Support APP > Click "Me" > Service Record > Postal Repair, then you can check the repair status.

Query through the Official Website

You can open the Official Website of HUAWEI Qatar, click "Support" >" Warranty Period & Support Service Query" > enter the SN of your device, then you will get the repair status of your device.

or you can click on this link to enter your SN number to query to: https://consumer.huawei.com/qa/support/warranty-query/

Product Service Guarantee of HUAWEI Care - Extended Warranty (for MateBook)

HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for MateBook).

Device Pickup Method

Service Method	Pickup Method
In-Store	1. In-store pickup: you can pick up till the repair is finished and the HUAWEI Authorized Service Center inform you to pick up. 2. Post device to the home: you can also wait at home, HUAWEI Authorized Service Center will post the device according to the address your reserved for free after the repair is finished

7. HUAWEI Care- Extended Warranty (for MateBook) FAQ

Answer Type	Question	Answer
Purchase	Why HUAWEI Care - Extended Warranty (for MateBook) is more expensive than the other service product of third party?	Dear Mr.xx or Mrs.xx, The third-party warranty service product may looks cheap, but it is inconvenient to use that you should go to the pointed place. The most important thing is that they will use non-original spare parts, so the repair quality can’t be guaranteed. I recommend that HUAWEI Care - Extended Warranty (for MateBook), cause spare parts are used to ensure the repair quality and support national joint warranty. You can go to repair your device in every Authorized Service Center of Qatar. Obviously, HUAWEI Care - Extended Warranty (for MateBook) is more convenient for maintenance.
	Can I purchase HUAWEI Care - Extended Warranty (for MateBook) after that my product is repaired at HUAWEI Customer Service Center?	Dear Mr.xx or Mrs.xx, If you didn't purchase HUAWEI Care - Extended Warranty (for MateBook) for your product before, and is still in-warranty after being repaired at a HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care - Extended Warranty (for MateBook) from HUAWEI Authorized Service Center.
Repair Query	How can I check the repair status of my MateBook device?	Dear Mr.xx or Mrs.xx, You can query the repair progress on the HUAWEI Device Official Website the next day after purchasing a product in a store.
	Can I have a warranty if my MateBook's screen cracks or liquid is injected into my MateBook after purchasing HUAWEI Care - Extended Warranty (for MateBook)?	Dear Mr.xx or Mrs.xx, HUAWEI Care - Extended Warranty (for MateBook) is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, accidental damage during the warranty period of HUAWEI Care - Extended Warranty (for MateBook) can’t be repaired free of charge.
Benefits usage	How can I reclaim the benefit?	Dear Mr.xx or Mrs.xx, you can you can visit one of our Authorized Service Center in Qatar.
Warranty Query	How about the warranty period after using HUAWEI Care - Extended Warranty (for MateBook)?	Dear Mr.xx or Mrs.xx, HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for MateBook).
Quality Query	What spare parts are you using?	Dear Mr. xx or Mrs. xx, Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there are any problems with your device again, you can contact us.
Repair Timeliness Query	How long can it be repaired?	Dear Mr.xx or Mrs.xx, Please don't worry, you can query the repair status through Support APP, HUAWEI Consumer Business Official Website or HUAWEI Qatar Hotline: 8000330.