HUAWEI Loss Care for FreeBuds

1. Product Introduction

1.1What is "HUAWEI Loss Care for FreeBuds"

If a wireless headset is lost or damaged due to unexpected factors, the customers need to purchase it at the original price. To reduce the high purchase costs and reward customers' support for HUAWEI brands, HUAWEI launches “HUAWEI Loss Care for FreeBuds”. During the validity period, the customers can visit HUAWEI Authorized Experience Store to purchase a single original headset again at a discount of 60%.

1.2Why Choose "HUAWEI Loss Care for FreeBuds"

·Replacement of FreeBuds single headset at a discount of 50%
·100% Original Spare Parts
·No affection on warranty after the replacement

1.3Validity Period of "HUAWEI Loss Care for FreeBuds"

The validity period will start from the purchase day, end 1 year later. The exact expiration time will be 24: 00 of the expiry day.

1.4Security and Quality

Thank you for choosing HUAWEI Care products. You may rest assured that HUAWEI Care products you purchased from HUAWEI Authorized Experience  Store are official products. When you purchase a product in an offline store, please confirm with the staff in advance that the product you have purchased is an official product. You can also query your benefits on the HUAWEI Consumer Service Official Website.

2. Availability

2.1Applicable Products of "HUAWEI Loss Care for FreeBuds"

If a wireless headset is lost or damaged due to unexpected factors, the customers need to purchase it at the original price. To reduce the high purchase costs and reward customers' support for HUAWEI brands, HUAWEI launches "HUAWEI Loss Care for FreeBuds". During the validity period, the customers can visit HUAWEI Authorized Experience Store to purchase a single original headset again at a discount of 50%.

2.2Applicable Product Models of "HUAWEI Loss Care for FreeBuds"

2.3Applicable Customers of "HUAWEI Loss Care for FreeBuds"

Explanation：
Please refer to HUAWEI Authorized Experience Store for the final price.

3. "HUAWEI Loss Care for FreeBuds" Purchase

3.1Where to Buy "HUAWEI Loss Care for FreeBuds"

Customers can purchase "HUAWEI Loss Care for FreeBuds"with a new HUAWEI-branded device, please refer to the following table for the purchase channels of "HUAWEI Loss Care for FreeBuds"

Explanation：
Please contact the service personnel of the offline store to confirm the availability of "HUAWEI Loss Care for FreeBuds"

3.2Conditions to Purchase "HUAWEI Loss Care for FreeBuds"

Customers can purchase "HUAWEI Loss Care for FreeBuds"from the same sales channel when purchasing eligible HUAWEI devices.

3.3Number-of-times Limit of "HUAWEI Loss Care for FreeBuds"

"HUAWEI Loss Care for FreeBuds" purchasing will be available to each product (subject to the SN) for once only.

3.4Proof of "HUAWEI Loss Care for FreeBuds"

After purchasing "HUAWEI Loss Care for FreeBuds", the customers can get valid proof of purchase from the corresponding seller.

3.5Benefits Query of "HUAWEI Loss Care for FreeBuds"

You can query benefits of "HUAWEI Loss Care for FreeBuds" through the hotline if you have purchased it.

Explanation：
You should prepare Device SN (serial number) in advance, then call 800-0330 to query the benefits of "HUAWEI Loss Care for FreeBuds" according to the voice prompt.

4. About the Purchased "HUAWEI Loss Care for FreeBuds"

4.1The Covered Product of "HUAWEI Loss Care for FreeBuds"

The purchased "HUAWEI Loss Care for FreeBuds" is only applicable for the registered device (subject to the device SN).

Explanation：
"HUAWEI Loss Care for FreeBuds" is bound to SN of the purchased entire device.

4.2"HUAWEI Loss Care for FreeBuds" Benefit Activation

· The coverage of "HUAWEI Loss Care for FreeBuds" will be activated automatically after purchase. And the activation time varies by purchase channels, please refer to the table below for more information:

· The coverage of "HUAWEI Loss Care for FreeBuds" will terminate automatically in any of the following situations:
−The registered device is expired from the coverage validity period, or coverage has been claimed within the validity period for once.
−According to the product detection, the registered product has been replaced by unauthorized parties before.
−If HUAWEI discovers that you have deliberately damaged your device for fraud purposes, Benefits of "HUAWEI Loss Care for FreeBuds" will be terminated immediately and HUAWEI reserves the right to prosecute you for legal liabilities.

4.3"HUAWEI Loss Care for FreeBuds" Benefit Transfer

· Since the purchased "HUAWEI Loss Care for FreeBuds" is only applicable for the registered device (subject to the device SN), it cannot be transferred unless the registered device has been replaced from the official channel. If you need benefit transfer service for other situations, please contact the specific HUAWEI Experience Stores for further information. (Replace where it be purchased)

· Validity period after coverage transfer
−Within 14 days of purchase from HUAWEI Experience Stores, if the registered device has been replaced due to performance faults, the benefit can be transferred to the replacement device, the warranty period and the1-year validity period will restart from the device replacement day.

4.4"HUAWEI Loss Care for FreeBuds" Coverage/Benefit and Cancellation and Refund

· Within 7 days of "HUAWEI Loss Care for FreeBuds", the coverage can be cancelled with the covered device return, if it has not been claimed yet, after which the coverage/benefit will be invalid. Please contact the seller for detailed information about the cancellation request.

· For any other situations, "HUAWEI Loss Care for FreeBuds" cancellation, termination and will be denied. Besides, the coverage is only available to the registered device, and it is not transferrable. If you need to revoke your benefits with the device return, please contact the specific HUAWEI Experience Stores. (Return where it be purchased)

Explanation：
Any dispute or disagreement related to "HUAWEI Loss Care for FreeBuds" should be subject only to the jurisdiction of the Kingdom of Bahrain Law and Courts in Bahrain.
For more information or support, please call 800-0330 for assistance.

5. Application

5.1Available Service Access for "HUAWEI Loss Care for FreeBuds"

The following table lists the available and unavailable service accesses for "HUAWEI Care - Lost Device of FreeBuds":

5.2Conditions for "HUAWEI Loss Care for FreeBuds"

· The registered device is not expired from the validity period of "HUAWEI Loss Care for FreeBuds".
· A single wireless headsets (of FreeBuds series) are lost or damaged due to various unexpected factors.

5.3Number-of-times Limit of "HUAWEI Loss Care for FreeBuds"

Within the validity period, customers only can get replacement service for the lost or damaged device with low excess fee once under "HUAWEI Loss Care for FreeBuds".

5.4Reasons Why the Coverage of "HUAWEI Loss Care for FreeBuds" Would be Denied

The following situations are not covered by "HUAWEI Loss Care for FreeBuds":
· The registered device is not expired from the validity period of "HUAWEI Loss Care for FreeBuds".
· The product nameplate, SN bar code, and warranty label are removed or damaged, and cannot be identified.
· The charging case of the terminal product is faulty due to man-made damage.
· Loss or damage of data, programs or software that are not required for the basic functions of the product itself.
· Any unauthorized modification, disassembly or repair.
· Product failure or damage caused by intentional or criminal acts.

Various indirect losses caused by product damage (including but not limited to personal injury, inability to use, loss of profit, data loss, loss of downtime and loss of working day.