Get a complete package of exciting new rewards including extended warranty, spare parts discount and free service gift package.
Free 6-Month Warranty Extension
20% off on Spare Parts for Eligible Devices
*Please note only eligible devices can benefit from this discount. To see eligible devices, please visit the Terms & Conditions for this campaign.
The estimated prices listed below are for reference only,
|Parts Categry||Orginal Price||Campaign Price|
This price is a recommended retail price and is for reference only. The price listed above includes retail materials, spare parts as well as estimated average labor and transportation costs, the 20% discount is applied to the spare parts cost only. The actual incurred costs may vary. The specific repair price should subject to the final quote from the repairer. Huawei is in no way affiliated with the repairer of your choice and does not assume any responsibility for such services.
Free Screen Protector & Free Clean-up Service
Free Screen Protector
Get a free screen protector for your phone and get it applied perfectly without any bubbles or dust!
Unnecessary data and duplicate files will consume storage space and slow down your device. We will help you clear your phone’s internal memory and share a few tips on how to optimise its performance.
Cleaning and Disinfecting of your device
Using our special UV Phone Sanitiser machine, we will clean up and disinfect the exterior of your device in about three minutes.
We will run a diagnostics test on your device to get it checked for possible faults and help you solve them if any are found.
Couldn't scan the QR code? Access AI Lens!
HUAWEI provides a Warranty in respect of HUAWEI branded handsets according to the Warranty policy, which can be found at the following address: https://consumer.huawei.com/ (the “Warranty”).
In addition to the Warranty, this HUAWEI Carnival Service Campaign (the “Campaign”) offers a special Discount on Spare Parts (“Discount”), a free screen protector application, a free handset surface and storage clean-up service, as well as an additional 6 Months Extended Warranty for HUAWEI branded handsets in accordance with the terms and conditions set forth in this document (“Extended Warranty”).
To be able to participate in the Campaign, end users have to upgrade the Huawei Support App to version 10.1.10.310 or above.
The Warranty as well as this Campaign are provided by HUAWEI Technologies Co., Ltd. or the relevant local affiliate listed at the following address: https://consumer.huawei.com/ ("HUAWEI" or “we”). The Warranty as well as any statutory rights and remedies shall remain unaffected by the Extended Warranty.
1. 20% Discount on Spare Parts
From April 15th, 2021 to June 30th, 2021, eligible devices end users are entitled to get a 20% Discount coupon for out of warranty repair spare parts at Huawei Customer Service Center. HUAWEI shall reserve the right to shorten or extend the Period at its sole discretion without prior notice.
The Discount shall comprise the following: Customer is entitled to enjoy 20% discount on out of warranty repair spare parts cost only, excluding labor and/or other charges, which is subject to the applicable quotation of the respective Huawei Customer Service Center. Quotations, prices and the applicable total discount may vary and/or are subject to changes until the final order of the service.
The Discount is only applicable to the handsets that purchased in Australia from domestic official sales channels.
The Discount is only applicable to the following devices:
|Mate Series||Mate Xs|
|Mate 40 Pro|
|Mate 30 Pro|
|PORSCHE DESIGN Mate 20 RS|
|Mate 20 Pro|
|PORSCHE DESIGN Mate 10|
|Mate 10 Pro|
|P Series||P40 Pro+|
|Nova Series||Nova 7i|
|Nova 2 lite|
|Y9 Prime 2019|
|Y7 Pro 2019|
The participating Huawei Customer Service Center for the Discount are limited to:
• HUAWEI Authorized Service Center-Happytel Auburn
Address: 154-156 Adderley Street, Auburn NSW 2144
Working hours: Mon-Fri: 9:00-17:00 (Closed on public holiday)
Participating channel: On-site repair, Postal Repair Service booked via hotline (1300 482 934)
• HUAWEI Experience Store Chatswood
Address: 391 Victoria Ave, Chatswood NSW 2067
Mon-Wed, Fri: 10:30-18:30
Participating channel: On-site repair
• HUAWEI Experience Store Sydney
Address: World Square Shopping Centre Shop 9.35, Lower Ground Level, 644, George St, Sydney NSW 2000
Mon, Wed, Fri: 10:00-19:00
Participating channel: On-site repair
End user should apply for the discount coupon through the Huawei Support App, and for the current handset only. Once an eligible user successfully applies, the coupon will show in the Support App account. The coupon could only be applied for once. Please show the coupon to the Huawei Customer Service Center when claiming this Discount.
1.3 Stock of Spare Parts
The stocks of spare parts are subject to parts availability and on a first come first serve basis.
2. Free Screen Protector Application
2.1 From April 15th, 2021 to June 30th, , 2021, all Huawei branded handset end users are entitled to receive a coupon for a free screen protector and a free screen protector application service at Huawei Customer Service Center, by applying it through the Huawei Support App for the current handset. Once an eligible user successfully applies, the coupon will show in the Support App account. The coupon could only be applied for once.
2.2 The free screen protector is subject to first come first serve basis and while stock lasts. The material type of screen protector is subject to actual supply of the specific Huawei Customer Service Center.
3. Free Handset Surface and Storage Clean-up Service
From April 15th, 2021 to June 30th, all Huawei branded handset end users are entitled to receive a coupon for a free handset surface and storage clean-up service at Huawei Customer Service Center, by applying it through Huawei Support App for the current handset. Once an eligible user successfully applies, the coupon will show in the Support App account. The coupon could only be applied for once.
4. Free 6 Months Warranty Extension
4.1 Applicability of the Extended Warranty
This Extended Warranty extends the scope of the Warranty and is only applicable, if and to the extent that HUAWEI’s independent and voluntary Warranty applies to the purchased Huawei handsets (“In-warranty handsets”).
End user should apply for this Extended Warranty through the Huawei Support App. Once an eligible user successfully applies, the initial warranty period of the handset will be extended for additional 6 months.
Warranty information of the handset will be updated in one (1) business day from the date of the successful application in the system. End user can query the warranty status through the Support App, the hotline, or the official Huawei website.
4.2 Covered Products
This Extended Warranty applies to all Huawei branded in-warranty handsets.
4.3 Benefits of the Extended Warranty
From April 15th, 2021 to June 30th, 2021, Huawei branded handset end users can receive a 6 months warranty extension to Huawei’s independent and voluntary Warranty. In-box accessories such as chargers or earphones are not covered by this warranty extension.
4.4 Coverage of the Extended Warranty
The handsets must be purchased in Australia at an authorized trader (no second hand / refurbished devices, no private sales, no purchases via auction platforms), where the Warranty period for said handsets has not expired at the time the entitlement is claimed.
4.5 Applicability of the Warranty
The terms and conditions of the Warranty apply accordingly unless otherwise provided in the terms and conditions of this Extended Warranty. This includes in particular the coverage of the Warranty as well as exclusions, procedure of the Warranty, your responsibility and the limitation of HUAWEI’s liability.
5. General Provisions
5.1 Sole Applicability
The Campaign service, as well as the Extended Warranty cannot be combined with other offers, promotions or other purchased warranty products like screen insurances.
5.2 Applicable Law
This Extended Warranty shall be subject to the same law as the Warranty.