Vip Service
Vip Service

HUAWEI VIP SERVICE

Congratulations on your purchase of a new HUAWEI device. The P50 Pocket, P50 Pro, MatePad T10, MatePad 11, Mate 40 Pro, Mate Xs, P40, P40 Pro, nova 7i, Y5p and Y6p models come with HUAWEI VIP Service which will maximise the potential of your new HUAWEI devices. The P50 Pocket, P50 Pro, MatePad T10, Mate 40 Pro, Mate Xs, P40, P40 Pro, nova 7i, Y5p and Y6p come with Android 10, EMUI 10 or EMUI 11 & the HUAWEI AppGallery. The MatePad 11 comes with Harmony OS 2.0. These devices do not come with Google Mobile Services.
Get help with App Installation

Explore HUAWEI AppGallery, your open gateway to the world of apps.

Click here to find more app installation guides.

Appgallery
Transfer your Data

Seamlessly transfer your apps, contacts, photos, videos, calendars and more, from your old device to your new HUAWEI device.

Click here for more details on how to transfer you data.

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Get 3 months Free Cloud Storage

Receive 50GB* free cloud storage through HUAWEI Cloud for the first 3 months.

*50GB cloud storage through HUAWEI Cloud is dedicated to P50 Pocket, P50 Pro, MatePad T10 and HUAWEI ID registered in Australia. The offer for P50 Pocket and P50 Pro must be activated by 30th, August, 2022. The offer for MatePad T10 must be activated by 30th, June, 2022.

Appgallery

Terms & Conditions

1. The VIP Service is provided by HUAWEI TECHNOLOGIES (AUSTRALIA) PTY LTD‘s partners free of charge at designated VIP Service Points as listed here subject to the following Terms & Conditions.

2. The VIP Service aims at providing a better user experience with your new HUAWEI device. The VIP Service includes help and guidance with respect to your newly purchased HUAWEI device regarding:
i. Opening the product package. ii. Registering a HUAWEI ID and/or further steps initially required to start-up your device before its first use. iii. Installing frequently used TOP Apps from HUAWEI APP Gallery. iv. Transferring data from your old HUAWEI device to your new HUAWEI device.*
*Data transfer is subject to device and data compatibility.

3. The VIP Service can be enjoyed once within 12 months from the date of purchase of your new HUAWEI device. The VIP Service will be provided in one initial service session. Further support (within the scope of the VIP Service) may be obtained from the same service partner who performed the initial service session free of charge up to one month after the initial service session.

4. The VIP Service is only available for the following HUAWEI devices: P50 Pocket, P50 Pro, MatePad T10, MatePad 11, Mate Xs, Mate 40 Pro, P40 Pro, P40, nova 7i, Y5p and Y6p.

5. When requesting the VIP Service, you are required to provide our service partner with the original purchase receipt of your new HUAWEI device.

6. The free 3 months cloud storage (50G) through HUAWEI Cloud is dedicated to new HMS smartphones and tablets sold in Australia, and is only applicable to HUAWEI P50 Pro, P50 Pocket and HUAWEI MatePad T10. The free HUAWEI Cloud storage must be activated by offer end date (P50 Pocket and P50 Pro by end of Auguest, 2020, MatePad T10 by end of June, 2022) and the HUAWEI ID used to redeem free HUAWEI Cloud storage must be registered in Australia. The Participant’s HUAWEI ID service region and IP address shall also correspond to Australia. Please refer to the below T&C details.

P50 Pro and P50 Pocket free 3 months cloud storage Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR AUSTRALIA HUAWEI CLOUD P50 TC

(“THE CAMPAIGN”)

1. Terms and Conditions Binding

By entering the Campaign, you agree to accept and to be legally bound by all of these Terms and Conditions.

2. Campaign Organiser

This Campaign is organised by Aspiegel SE (“Aspiegel”), a company incorporated in Ireland with its registered address at: 3rd floor, Mespil Court, Mespil Road, Ballsbridge, Dublin 4, D04 E516, Ireland. Aspiegel is part of the HUAWEI group of companies.

3. Campaign Territory

Australia

4. Duration of Campaign

The Campaign will start at 00:00 ON 4th May 2022 (GMT+1) and will finish at 23:59 ON 30TH August 2022 (GMT+1).

5. How to Enter

5.1 This offer is only available to HUAWEI device users whose unique HUAWEI ID is registered within the Campaign territory stated in Section 3, where the Participant also resides. The Participant’s HUAWEI ID service region and IP address shall also correspond to their country of residence.

5.2 In order to take part in the Campaign, users need to use or purchase following device

● HUAWEI P50 Pro

● HUAWEI P50 Pocket

5.3 This Campaign offer is only available to new users of HUAWEI Cloud, i.e. those who have never purchased any HUAWEI Cloud storage or previously claimed any free HUAWEI Cloud storage; upon registering their Debit Card, Credit Card, or Direct Carrier Billing details on the “Upgrade cloud storage” page in HUAWEI Cloud during the Campaign period, Participants are entitled to claim a 3-month free trial of the 50 GB monthly subscription, for the first 3 months only.

6. Award of Prizes

6.1 Each HUAWEI ID owner has only one opportunity to join this Campaign.

6.2 Original discounts for Cloud storage plans are as follows:

Subscription Non-Subscription
Monthly Half-Yearly Yearly 6 months 12 months
50 GB First month free 10% off 20% off 10% off 9.5% off
200 GB 50% off first month 20% off 25% off 0% off 10% off
2048 GB 2048 GB 50% off first month 25% off 30% off 0% off 20% off

6.3 The AUSTRALIA HUAWEI CLOUD P50 Campaign discounts are as follows:

Subscription Non-Subscription
Monthly Half-Yearly Yearly 6 months 12 months
50 GB First 3 months free 10% off 20% off 10% off 9.5% off
200 GB 50% off first month 20% off 25% off 0% off 10% off
2048 GB 2048 GB 50% off first month 25% off 30% off 0% off 20% off

Regarding the 50 GB monthly subscription discount, Participants may enjoy their discounts during their first subscription period only (the first period for first three months free subscriptions is the first three month). From the second period on, their subscriptions will automatically be renewed as the same plan and at the original, undiscounted price.

6.4 Users may cancel their subscription at any time they wish; they shall not receive a refund but can still enjoy the Cloud service until their subscription expires.

6.5 Once the user claims the 3-month free trial, from the fourth month onwards the user will be charged the normal monthly price of 1.49AUD via auto-renewal if the subscription has not been cancelled.

7. Additional Conditions

7.1 You must be 18 years or over.

7.2 You may not take part in the Campaign if you are an employee of Aspiegel or any of its affiliate HUAWEI companies, or if you are connected in any way to such an employee, whether by familial relationship, friendship, or otherwise.

7.3 Aspiegel reserves the right to hold, void, suspend, cancel, or amend the Campaign if, at its sole discretion, if it becomes necessary to do so for any unforeseen reasons or any reasons that are out of its control.

7.4 To the fullest extent permitted by law, Aspiegel (including its affiliate HUAWEI companies) and its agents or distributors, will not in any circumstances be responsible or liable (a) to compensate a Participant or accept any liability for any loss or damage, personal injury, or death, as a result of entering the Campaign or accepting a prize; and/or (b) for any matters connected with or arising from your or a third party’s use of a prize, should you win one. Your statutory rights are not affected.

7.5 By participating in the Campaign, you hereby indemnify and hold harmless Aspiegel (or if relevant, your social media account provider(s)) from any and all liabilities associated with the Campaign. The Campaign is in no way sponsored, endorsed or administered by, or associated with your social media account provider(s).

7.6 Aspiegel processes and uses any personal data provided by participants for the purposes of this Campaign in accordance with the local applicable laws and the EU General Data Protection Regulation (GDPR). To the extent that you provide any personal data, it shall only be processed for lawful purposes directly related to this Campaign, including but not limited to any administrative matters to facilitate the management and organising of this Campaign, as well as delivering the prize to the winner and fraud prevention. Such purposes require us to process HUAWEI ID and payment information. Any personal data provided by participants in connection with the Campaign is retained for no longer than 12 months after the Campaign. In general, when you use Aspiegel services, such as HUAWEI Cloud, your personal data shall be processed in accordance with the respective Privacy Statement.

7.7 This Campaign and the Terms and Conditions herein shall be governed by and interpreted in accordance with the laws of Ireland. Nothing in these Terms shall exclude, limit, or restrict your rights under local mandatory consumer laws.

7.8 This document may be translated into multiple languages. Should any conflict arise between the English-language version of this Agreement and any translation hereof, the English-language version shall prevail.

T10 free 3 months cloud storage Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR HUAWEI CLOUD Matepad T10 TC

(“THE CAMPAIGN”)

1. Terms and Conditions Binding

By entering the Campaign, you agree to accept and to be legally bound by all of these Terms and Conditions.

2. Campaign Organiser

This Campaign is organised by Aspiegel SE (“Aspiegel”), a company incorporated in Ireland with its registered address at: 3rd floor, Mespil Court, Mespil Road, Ballsbridge, Dublin 4, D04 E516, Ireland. Aspiegel is part of the Huawei group of companies.

3. Campaign Territory

Australia

4. Duration of Campaign

The Campaign will start at 00:00 ON 4th April 2022 (GMT+1) and will finish at 23:59 ON 30TH June 2022 (GMT+1).

5. How to Enter

5.1 This offer is only available to Huawei device users whose unique HUAWEI ID is registered within the Campaign territory stated in Section 3, where the Participant also resides. The Participant’s HUAWEI ID service region and IP address shall also correspond to their country of residence.

5.2 In order to take part in the Campaign, users need to use or purchase following device

● Huawei MatePad T10

5.3 This Campaign offer is only available to new users of HUAWEI Cloud, i.e. those who have never purchased any HUAWEI Cloud storage or previously claimed any free HUAWEI Cloud storage; upon registering their Debit Card, Credit Card, or Direct Carrier Billing details on the “Upgrade cloud storage” page in HUAWEI Cloud during the Campaign period, Participants are entitled to claim a 3-month free trial of the 50 GB monthly subscription, for the first 3 months only.

6. Award of Prizes

6.1 Each HUAWEI ID owner has only one opportunity to join this Campaign.

6.2 Original discounts for Cloud storage plans are as follows:

Subscription Non-Subscription
Monthly Half-Yearly Yearly 6 months 12 months
50 GB First month free 10% off 20% off 10% off 9.5% off
200 GB 50% off first month 20% off 25% off 0% off 10% off
2048 GB 50% off first month 25% off 30% off 0% off 20% off

6.3 The HUAWEI Cloud Matepad T10 Campaign discounts are as follows:

Subscription Non-Subscription
Monthly Half-Yearly Yearly 6 months 12 months
50 GB First 3 months free 10% off 20% off 10% off 9.5% off
200 GB 50% off first month 20% off 25% off 0% off 10% off
2048 GB 50% off first month 25% off 30% off 0% off 20% off

Regarding the 50 GB monthly subscription discount, Participants may enjoy their discounts during their first subscription period only (the first period for first three months free subscriptions is the first three month). From the second period on, their subscriptions will automatically be renewed as the same plan and at the original, undiscounted price.

6.4 Users may cancel their subscription at any time they wish; they shall not receive a refund but can still enjoy the Cloud service until their subscription expires.

6.5 Six (6) month and twelve (12) month non-subscription plans are a one-off payment, meaning that the user pays for several months at a time, and when their account expires, they need to make a manual payment if they wish to continue using the HUAWEI Cloud service.

6.6 Once the user claims the 3-month free trial, from the fourth month onwards the user will be charged the normal monthly price of 1.49AUD via auto-renewal if the subscription has not been cancelled.

7. Additional Conditions

7.1 You must be 18 years or over.

7.2 You may not take part in the Campaign if you are an employee of Aspiegel or any of its affiliate Huawei companies, or if you are connected in any way to such an employee, whether by familial relationship, friendship, or otherwise.

7.3 Aspiegel reserves the right to hold, void, suspend, cancel, or amend the Campaign if, at its sole discretion, if it becomes necessary to do so for any unforeseen reasons or any reasons that are out of its control.

7.4 To the fullest extent permitted by law, Aspiegel (including its affiliate Huawei companies) and its agents or distributors, will not in any circumstances be responsible or liable (a) to compensate a Participant or accept any liability for any loss or damage, personal injury, or death, as a result of entering the Campaign or accepting a prize; and/or (b) for any matters connected with or arising from your or a third party’s use of a prize, should you win one. Your statutory rights are not affected.

7.5 By participating in the Campaign, you hereby indemnify and hold harmless Aspiegel (or if relevant, your social media account provider(s)) from any and all liabilities associated with the Campaign. The Campaign is in no way sponsored, endorsed or administered by, or associated with your social media account provider(s).

7.6 Aspiegel processes and uses any personal data provided by participants for the purposes of this Campaign in accordance with the local applicable laws and the EU General Data Protection Regulation (GDPR). To the extent that you provide any personal data, it shall only be processed for lawful purposes directly related to this Campaign, including but not limited to any administrative matters to facilitate the management and organising of this Campaign, as well as delivering the prize to the winner and fraud prevention. Such purposes require us to process HUAWEI ID and payment information. Any personal data provided by participants in connection with the Campaign is retained for no longer than 12 months after the Campaign. In general, when you use Aspiegel services, such as HUAWEI Cloud, your personal data shall be processed in accordance with the respective Privacy Statement.

7.7 This Campaign and the Terms and Conditions herein shall be governed by and interpreted in accordance with the laws of Ireland. Nothing in these Terms shall exclude, limit, or restrict your rights under local mandatory consumer laws.

7.8 This document may be translated into multiple languages. Should any conflict arise between the English-language version of this Agreement and any translation hereof, the English-language version shall prevail.

7. This does not constitute a binding contract offer. VIP Service is only available at designated VIP Service Points, during designated service hours, subject to available capacities and the conclusion of a respective service contract at the VIP Service Point.

8. Any further service provided to you by our service partners, which is part of the VIP Service as described above, will be performed by the service partner in its own name as well as for its own account and subject to his respective terms and applicable service charges.

9. After the initial service session is completed, you will be invited to complete the satisfaction feedback through your SUPPORT APP, for us to provide even better services.

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