HUAWEI VIP SERVICE
Explore HUAWEI AppGallery, your open gateway to the world of apps.
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Seamlessly transfer your apps, contacts, photos, videos, calendars and more, from your old device to your new HUAWEI device.
Click here for more details on how to transfer you data.
Receive 50GB* free cloud storage through HUAWEI Cloud for the first 3 months.
*50GB cloud storage through HUAWEI Cloud is dedicated to P50 Pocket, P50 Pro, MatePad T10 and HUAWEI ID registered in Australia. The offer for P50 Pocket and P50 Pro must be activated by 30th, August, 2022. The offer for MatePad T10 must be activated by 30th, June, 2022.
Terms & Conditions
1. The VIP Service is provided by HUAWEI TECHNOLOGIES (AUSTRALIA) PTY LTD‘s partners free of charge at designated VIP Service Points as listed here subject to the following Terms & Conditions.
2. The VIP Service aims at providing a better user experience with your new HUAWEI
device. The VIP Service includes help and guidance with respect to your newly purchased
HUAWEI device regarding:
i. Opening the product package. ii. Registering a HUAWEI ID and/or further steps initially required to start-up your device before its first use. iii. Installing frequently used TOP Apps from HUAWEI APP Gallery. iv. Transferring data from your old HUAWEI device to your new HUAWEI device.*
*Data transfer is subject to device and data compatibility.
3. The VIP Service can be enjoyed once within 12 months from the date of purchase of your new HUAWEI device. The VIP Service will be provided in one initial service session. Further support (within the scope of the VIP Service) may be obtained from the same service partner who performed the initial service session free of charge up to one month after the initial service session.
4. The VIP Service is only available for the following HUAWEI devices: P50 Pocket, P50 Pro, MatePad T10, MatePad 11, Mate Xs, Mate 40 Pro, P40 Pro, P40, nova 7i, Y5p and Y6p.
5. When requesting the VIP Service, you are required to provide our service partner with the original purchase receipt of your new HUAWEI device.
6. The free 3 months cloud storage (50G) through HUAWEI Cloud is dedicated to new HMS smartphones and tablets sold in Australia, and is only applicable to HUAWEI P50 Pro, P50 Pocket and HUAWEI MatePad T10. The free HUAWEI Cloud storage must be activated by offer end date (P50 Pocket and P50 Pro by end of Auguest, 2020, MatePad T10 by end of June, 2022) and the HUAWEI ID used to redeem free HUAWEI Cloud storage must be registered in Australia. The Participant’s HUAWEI ID service region and IP address shall also correspond to Australia. Please refer to the below T&C details.
7. This does not constitute a binding contract offer. VIP Service is only available at designated VIP Service Points, during designated service hours, subject to available capacities and the conclusion of a respective service contract at the VIP Service Point.
8. Any further service provided to you by our service partners, which is part of the VIP Service as described above, will be performed by the service partner in its own name as well as for its own account and subject to his respective terms and applicable service charges.
9. After the initial service session is completed, you will be invited to complete the satisfaction feedback through your SUPPORT APP, for us to provide even better services.