[HUAWEI] The message "Incorrect PIN." displays when my watch/band is paired and connected with a third-party phone

The message "Incorrect PIN." displays when paired and connected with an Android phone

1. Restart your watch/band, disable and re-enable Bluetooth on your phone, open the Huawei Health app, and pair and connect your watch/band with your phone again.
2. Restore your phone's network settings, and try pairing and connecting again.

   Touch Settings, search for and select Reset network settings, and touch RESET NETWORK SETTINGS at the bottom of the screen. (Actual interfaces may vary.)

   

   

   _{Resetting network settings will reset your WLAN, mobile network, and Bluetooth settings, but will not modify any other settings or delete any data.}

3. After network settings are reset, go to Settings on your phone, search for and select Apps, and go to Huawei Health > Storage > Clear cache (actual interfaces may vary). Alternatively, uninstall and reinstall the Huawei Health app.

   

4. Uninstall, redownload, and reinstall HMS Core, and try pairing and connecting again.
5. Make sure that both the Huawei Health app and HMS Core are running in the background.
   

   Due to system security requirements, the pairing request may not pop up on certain phone models, but will display in the notification panel instead. In this case, swipe down from the status bar to open the notification panel, and touch Pairing request to confirm the pairing. Your watch/band should then be paired with your phone successfully.

   

The message "Incorrect PIN." displays when paired and connected with an iPhone

1. Make sure that Bluetooth is turned off on all other iPhones nearby, or move to an environment free of interference from any other Bluetooth devices, and try pairing and connecting again.
2. Unpair your watch/band from your phone:
   • Open the Huawei Health app, touch Devices and then your device card to enter the device details screen, touch in the upper right corner and then Unpair device. If there have been connection records of other devices, return to the Devices screen, touch Show all, swipe left on a target device card, and touch .

     

   • On your phone, go to Settings > Bluetooth, touch next to the Bluetooth name of a previously paired device, and touch Forget This Device, to have the pairing record deleted.

3. Touch Disconnect on your watch/band or restore it to its factory settings, and then pair and connect it with a new iPhone. (Make sure to back up your important data before restoring your watch/band to its factory settings.)

If the issue persists

If none of the above resolves the issue, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.