[Huawei]There is no signal or the signal is weak after activating the eSIM service

If there is no signal or the signal is weak after activating the eSIM service, there are several things you can try to solve this issue.

1. Check the settings on your watch. Swipe down on screen and make sure that Airplane mode is not enabled, otherwise the watch will have no signal.

   Also, check if Ultra-long Battery Life is enabled. Disable both Airplane mode and Ultra-long Battery Life* is necessary.

   

   

   *When your the battery level on your watch is lower than 8%, you will need to charge it to 8% or higher to exit Ultra-long Battery Life.

2. If your watch is not within the network coverage range or the network signal is weak (for example when you are in an elevator, in an underground parking lot or in a remote area), please move to an area with a better signal reception.

   

   If your watch can't work on the current frequency band, access a supported network and see if the issue was resolved.

   For example, if the smartwatch can't work on a 2G network, but only such networks are available, move to another location and try to access a 4G network with a good signal.

   

   If you are in a remote area with a weak signal, it is recommended that you take both your phone and watch with you to avoid missing any calls.

3. Make sure that the eSIM service has been activated for your watch. To do this, swipe down on the watch screen and go to Settings > Mobile network > eSIM.

   

   After the eSIM is activated, the eSIM account (the carrier's name) will be displayed. If the eSIM service is not activated, contact the customer services of your carrier for assistance.