Photos are missing in Gallery after a system update on my HUAWEI phone/tablet
| Photos are missing in Gallery after a system update on my HUAWEI phone/tablet |
If the photos are missing in Gallery after your phone/tablet is updated, wait for a while and then go to Gallery to view the photos. If the issue persists, try the following:
1. Delete Gallery data
Open Settings, search for and access Apps, and go to . Then open Gallery to check whether the photos are there.
Deleting Gallery data will not delete photos in Gallery, but will delete the My favourites, Highlights, and Discover albums. Highlights and Discover albums will be automatically created when your device has been charged for some time and its screen is off. You'll need to add photos to the My favourites album again.
2. Check whether the photo folder name contains special characters
Check whether the photo folder name contains special characters, such as the number sign (#), at sign (@), and per cent sign (%).
- If the folder name doesn't contain special characters
Open Files, go to Browse > Internal storage (Phone/My tablet), then access the corresponding folder, such as , to check whether the photos are there. If the photos are there, wait some time and open Gallery again. If no photos are there, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.
- If the folder name contains special characters
In this case, you may see the number of photos in Gallery but be unable to browse them. Rest assured that the photos are not lost. Back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.