Unable to charge my tablet

Applicable products: Tablet
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Unable to charge my tablet

If you have connected your tablet to a power supply, but your tablet isn't charging and the battery icon is not displayed, perform the following to troubleshoot:

  1. Use the standard charger and charging cable that came with your tablet. There may be a compatibility issue between third-party chargers and your tablet, resulting in the tablet being unable to charge.
  2. Check whether the charging port on your tablet is being blocked by foreign objects or is moldy or corroded. If this is the case, bring your tablet to a nearby Huawei Customer Service Center for cleaning and maintenance.
  3. If you haven't used your tablet for a long time or haven't charged your tablet in a timely manner, resulting in it powering off due to ultra-low battery level, your tablet may need more time to activate the battery. It is recommended that you charge your tablet for at least 30 minutes and then check whether it is charging successfully.
  4. Try using a charger and charging cable that can charge other devices normally to charge your tablet to check whether your charger and charging cable are faulty.

If you still cannot charge your tablet, there may be an issue with your tablet. Back up important data, then bring your tablet, charger, charging cable, and proof of purchase to a nearby Huawei Customer Service Center for assistance.

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