Save Cost with Official Spare Parts
HUAWEI Care Extended Warranty

  • Genuine
    Spare Parts

  • Manufacture
    Warranty Remain

  • Extra Saving
    on Repair Cost

Participate Now Participating Models

HUAWEI Care-Extended Warranty

  • HUAWEI Care - Extended Warranty is a prolonged standard warranty in addition to the standard device warranty. During the valid period of the warranty, device defects caused by non-human factors can be fixed by HUAWEI Authorized Service Centers without any fees related to diagnosis, spare parts or labor.

  • Genuine Spare Parts

    100% original spare parts, safe and reliable, manufacturer warranty.

  • Manufacture Warranty Remain

    Original warranty remains after warranty repair, subject to terms and conditions.

  • Extra Saving on Repair Cost

    No longer worry about paying highout-of-warranty repair fees.

Participating Devices

Model Coverage
HUAWEI WATCH FIT 4 1 Year
HUAWEI WATCH FIT 4 Pro 1 Year
HUAWEI WATCH 5 1 Year
HUAWEI WiFi MESH X3 Pro Suite 2 Years

Service Process

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

1800206688

Find Your Nearest HUAWEI Customer Service Center
Query Your HUAWEI Care Status

Frequently Asked Questions

  • 1. How to calculate the warranty period of Extended Warranty？
    Extended Warranty will extend the standard warranty period of the device for one year from the expiry of the standard warranty period of the device, namely, it will take effect from 0 o'clock of the day after the end of the standard warranty of your device, and will naturally expire at 24 o'clock of the last day of the Extended Warranty.
  • 2. I want to buy an Extended Warranty, how do I buy it?
    We are currently not selling HUAWEI Care Extended Warranty. However, some selected devices already comes with 1 year Extended Warranty as bundle.
  • 3. My device within the extended warranty period is broken due to the dropping of device. Is this covered under the Extended Warranty?
    No, your device cannot enjoy the Extended Warranty. The extended warranty is limited to only non-human damage during normal use of the device.
  • 4. Does the Extended Warranty cover accessories such as earplugs and chargers?
    No, the Extended Warranty does not cover accessories such as power adapters, batteries, headphones, data cables, free gifts, etc.
  • 5. How can I claim the Extended Warranty coverage?
    Simply visit your nearby HUAWEI Authorized Service Center with the proof of purchase to avail.

Terms and Conditions

1. HUAWEI Care ("HUAWEI Care Event") is organized by HUAWEI Device (Hong Kong) Co., Ltd. ("HUAWEI"), and the event will be conducted in accordance with the terms and conditions of the Company Policy.

2. Customers who wish to purchase products from participating HUAWEI Customer Service Centers. Whether it's the HUAWEI Experience Store (HES) or an appointed HUAWEI Customer Service Center. Within the specified period, the customer will be eligible to purchase this product together with a new HUAWEI device under the condition that the device the customer wants to purchase must participate in the HUAWEI Care event, and the customer will receive an additional warranty extension from the basic warranty that the customer will receive according to specific model.

3. HUAWEI Care products extend the warranty period by 1 year.
( i ) HUAWEI will provide an additional warranty period of 12 months in addition to the basic warranty that customers receive and begin from the date of purchase of this device. The terms and conditions of this extended warranty are the same as the terms and conditions of the Basic Warranty. https://consumer.huawei.com/kh/support/warranty-policy/.
( ii ) For more information, please contact the HUAWEI Hotline Servie from 9:00 a.m. – 18:00 p.m. every working day.

4. HUAWEI Care products are non-refundable and non-transferable, except for the following:
If the customer successfully replaces the device. The replaced device will receive the remainder of the HUAWEI Care Extended Warranty period purchased.

5. HUAWEI recommends that customers check the status or eligibility of this product through support channels. And stay informed because if there are any changes to the terms and conditions, customers can be aware of them in a timely manner.

6. Customer agrees and provides consent to HUAWEI to the use of any personal data as provided by the Customer for the purposes of purchasing and providing the Service Related Product purchased in line with the applicable personal data protection laws and regulations.

7. By providing personal information, the customer reads and agrees to the company's policies set forth here https://consumer.huawei.com/kh/legal/privacy-policy/. The customer agrees to HUAWEI, its agencies, or third-party companies that may be contacted due to content related to this HUAWEI Care product.

8. By participating in the HUAWEI Care, Customer agree to be bound by this Terms and Conditions and HUAWEI’s decisions are final and binding. No correspondence or appeals will be entertained. HUAWEI reserves the right to the final and ultimate interpretation of this HUAWEI Care. HUAWEI reserves the rights to add, amend or vary the terms and conditions of the Campaign at any time without further notice.

9. To the fullest extent permissible by laws, Customer agrees to discharge and release HUAWEI and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfilment agencies, from any liabilities and claims (including from breach of contract, tort, negligence or any other cause of actions at law or equity) arising out of or in any way connected to this Campaign.

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