• Accidental
    Coverage

  • Genuine
    Spare Parts

  • Manufacture
    Warranty Remain

HUAWEI Care+

HUAWEI Care+ is an official and trusted protection service from HUAWEI. This exclusive service offers comprehensive coverage for your devices.
It includes: Accidental Damage Protection and Battery Replacement.

1 Year 1 Time Accidental Damage Protection

Enjoy protection against accidental damage and use your device with confidence throughout the coverage period.

1 Year Battery Replacement

Free Battery Replacement for battery health below 85%
(subject to service center inspection result).

  • Accidental Coverage

    Protection against accidental damage and use your device with confidence throughout the coverage period.

  • Genuine Spare Parts

    100% original spare parts, safe and reliable, manufacturer warranty.

  • Manufacture Warranty Remain

    Original warranty remains after warranty repair, subject to terms and conditions.

Model List

Model Description Service Fee
HUAWEI Pura 80 Pro 1 Year 1 Time Accidental Damage Protection +
1 Year Battery Replacement* 		A 100.000 KHR /24.9 USD service fee applies per component when claiming Accidental Damage Protection on mainboard, front cover, rear cover or camera, while other components are covered free of charge.
HUAWEI Pura 80 Ultra
*Battery Replacement is available to be replaced only when the battery capacity falls below 85% subject to service center inspection result.

How to use your HUAWEI Care+?

  • 1. HUAWEI device is damaged
    by an accident

  • 2. Visit your nearest HUAWEI Authorized Service Center or opt for Postal Repair

  • 3. Professional testing
    and check the device

  • 4. Equipment Maintenance

Frequently Asked Questions

  • 1. What is HUAWEI Care+?
    HUAWEI Care+ is an official and trusted protection service from HUAWEI. This exclusive service offers comprehensive coverage for your device, including Accidental Damage Protection and Battery Replacement.
  • 2. How can I check if my device is covered by HUAWEI Care+?
    You can check your HUAWEI Care+ coverage through the following methods:
    My HUAWEI App: Open the app > Go to Support > Quick Services > Benefits to view your device's protection details.
    HUAWEI Official Support Website: Visit the site > Check Warranty Period, enter your device's serial number (SN), and review the coverage information.
  • 3. What does HUAWEI Care+ cover?
    1 Year Accidental Damage Protection: Covers repair of accidental incidents (accidental collision, drop, extrusion, liquid intrusion) with a service fee.
    1 Year Battery Replacement: If your battery capacity drops below 85% during the coverage period, you are eligible to claim Battery Replacement. (You can check your battery's health or capacity in > battery settings > your battery health > battery capacity.)
  • 4. Is HUAWEI Care+ available only for the Pura 80 Series?
    Only the Pura 80 Series models include this benefit for free, the models are as follows: HUAWEI Pura 80 Pro, and HUAWEI Pura 80 Ultra.
  • 5. Is HUAWEI Care+ included with the device, or do I need to purchase it in addition?
    You don’t need to purchase it separately. HUAWEI Care+ is included as a complimentary benefit with the Pura 80 Series.
  • 6. Do I need to pay anything when using HUAWEI Care+?
    Claiming Accidental Damage Protection has to pay a service fee.
    (For the mainboard, front cover, rear cover and camera faults, each component is charged with a service fee of 100.000 KHR/ 24.9 USD, while other components are repaired free of charge.)

Terms and Conditions

These Terms and Conditions govern the promotion and/or benefit known as “HUAWEI Care+”, offered by HUAWEI Device (Hong Kong) Co., Ltd. (hereinafter referred to as “HUAWEI”).

By participating in this promotion and/or receiving this benefit, you acknowledge and agree to be bound by these Terms and Conditions (hereinafter referred to as “the Rules”).

📍 Territory of Application:
Cambodia

📱 Eligible Devices:
HUAWEI Pura 80 Pro and HUAWEI Pura 80 Ultra sold through official HUAWEI Cambodia channels and authorised distributors.

1. Product Overview

1.1 What is HUAWEI Care+?

HUAWEI Care+ is an official device protection service from HUAWEI, designed to extend the life and reliability of your device. The service includes:

Accidental Damage Protection
Covers physical damage caused by accidental collision, drop, extrusion, liquid intrusion, etc. Customers are entitled (replace "are entitled" with "may") to repair services at any HUAWEI Authorized Service Center in Cambodia by paying a service fee, provided the repair falls under Accidental Damage Protection.

(For the mainboard, front cover, rear cover and camera faults, each component is charged with a service fee of 100.000 KHR/ 24.9 USD, while other components are repaired free of charge.)

Battery Replacement
Within 12 months from activation, customers are entitled to Battery Replacement if the battery health drops below 85% of its original capacity.
(Check via: Settings > Battery > Battery Health > Battery Capacity)

👉 See relevant sections below for further details.

1.2 Validity Period

HUAWEI Care+ is valid for 12 months from the date of device purchase (based on the official purchase receipt). Coverage ends at 11:59 PM on the expiry date.

2. Availability

2.1 Eligible Product Models

Series Model
HUAWEI Pura Series Pura 80 Pro
Pura 80 Ultra

2.2 How to Check Your HUAWEI Care+ Coverage

Customers may verify their coverage using any of the following:

Channel Method
My HUAWEI App Open app > Support > Quick Services > Benefits
Support Website Visit: Warranty Checker, enter your device's Serial Number (SN)
Customer Hotline Call or chat via: Contact Us

📌 Note: HUAWEI Care+ is tied to your device‘s Serial Number (SN).

2.3 Activation of HUAWEI Care+

HUAWEI Care+ activates automatically after purchase. Activation timelines may vary:

Purchase Channel Activation Time
HUAWEI Cambodia Official Store Within 24 hours of purchase
Authorised Retailers Upon syncing warranty registration

3. HUAWEI Care+ – Accidental Damage Protection

3.1 How to Use

If your device experiences accidental damage (accidental collision, drop, extrusion, liquid intrusion, etc), and is within the coverage period:

• You may request repair via:
• HUAWEI Authorized Service Center in Cambodia

3.2 Conditions for Use

• Device must be within the 12-month Care+ coverage
• Damage must be accidental and unintentional
• Service fee must be paid by the customer

3.3 Usage Limit

Only one (1) accidental damage repair is allowed within the 12-month coverage.

3.4 Exclusions (Coverage Will Be Denied If):

• Coverage has expired
• Serial number (SN), product ID, or warranty label is missing or tampered
• Charger damage affects device operation
• Software/data loss unrelated to basic function
• Unauthorized repair or disassembly
• Intentional or fraudulent damage (HUAWEI reserves legal rights)

4. HUAWEI Care+ – Battery Replacement

4.1 How to Use

If the battery drops below 85% capacity within 12 months of purchase, you may request Battery Replacement via:

• HUAWEI Authorized Service Center
• Online Chat Support
• Postal Pickup Service (if available)

4.2 Conditions for Use

• Device must be within 12-month Care+ battery coverage
• No cost to customer for the Battery Replacement

4.3 Usage Limit

The battery is eligible for replacement if its health drops below 85% during the 12-month coverage period (subject to in-store inspection results).

4.4 Exclusions (Coverage Will Be Denied If):

• Coverage has expired
• Product ID, SN barcode, or warranty label is missing/damaged
• Charger failure affects device
• Unauthorized repairs or disassembly
• Software/data loss unrelated to basic function
• Intentional or criminal damage
• Indirect damage (loss of profits, downtime, etc.)