Up to 20% off on Spare Parts
Up to 20% off on spare parts used for out-of-warranty repair of your HUAWEI Devices. Click on “Check Participating Devices” to know about the prices of spare parts.
Up to 20% off on Spare Parts
HUAWEI Service Carnival
Up to 20% off
on Spare Parts
on Spare Parts
50% off for Decoration Film and Screen Gel Protector
50% off for Decoration Film and Screen Gel Protector
A batch of cool, fascinating decoration film and screen gel protector are ready to give your device a shiny new look and professional protection!
20% off on Accessories Set
Get your genuine accessories set and extra 20% discount.
30% off on Screen Glass Replacement
Official services guaranteed at low price.
How to Participate
Frequently Asked Questions
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1. Are all spare parts in the discounted list of this activity?Answer: Thank you for your attention. Only specified spare parts are discounted in this activity. You can check the list of spare parts on the activity page or on the “Spare Part Price” function page.
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2. Is there a limit on the number of participation to the activity “Up to 20% off on Spare Parts”?Answer: During the whole campaign, there is no limit on participation time for this activity.
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3. Where can I participate in the event?Answer: You can participate and repair your device at the HUAWEI service centers. The available service centers are listed in T&C.
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4. How long is the warranty period after the repair?Answer: After the replacement, the main device’s original warranty will be continued (It will count 30 days if less than 30 days). The warranty for replaced part will extend 90 days or follow main device’s warranty (depends on which is longer).
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5. Is there a limit of participation for Customized film Protector activity?Answer: There is no limit on the participation for this activity.
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6. Which device can participate in the activity?Answer: It’s suggested to confirm the eligible model list with the staff from service centers.
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7. What are the features of screen gel protector?Answer: The features of screen gel protector is anti-scratches, anti-glare, anti-greasy dirt, high sensibility.
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8. Does the protectors comes with warranty?Answer: No, the back cover protector and screen gel protector are not covered by warranty.
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9. What are the criteria for participation in the "Screen Glass Replacement" activity?Answer: The device is an official mobile phone product that has not been dismantled, deformed or brought for a private repair. The device has a broken glass screen but functional display, etc. The final test result at the service center shall prevail.
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10. How long does it take to replace the external screen on site?Answer: The process of replacing the glass cover of the screen is complicated, and it is expected to take several hours depending on the actual situation at the service center.
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11. Can the external screen repair be 100% repaired? What if the repair fails?Answer: After the outer screen is impacted by an external force, the internal screen will also be affected by stress and there will be varying degrees of damage. Therefore, 100% repair cannot be guaranteed. If the repair is not successful, or the internal screen is damaged during the repair process, customer can choose new screen replacement with normal price or cancel the external screen repair progress no charge fee include .
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12. Why aren't all models participating in the "Screen Glass Replacement" activity?Answer: Due to restrictions on the supply of maintenance materials, the replacement of the outer screen glass can only cover some models at present, and more models will be gradually covered in the future.
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Terms & Conditions for HUAWEI Service Carnival
1. The HUAWEI Service Carnival Campaign will be started from 1st October 2024 - 31st December 2024. In this campaign, we will carry out 5 main offers at the participating HUAWEI Authorized Service Center(s) (“ASC”) listed below:
HUAWEI Authorized Service Center Phnom Penh
Up to 20% off on Spare Parts
2. Under this promotion, customers are entitled to replace the spare parts of selected HUAWEI device models at listed HUAWEI Authorized Service Centers during the Campaign Period. Spare parts prices are listed on the campaign page. The stock of spare parts is subjected to availability and on a first-come-first-served basis.
3. Some products may not be able to participate in the event due to supply reasons. For details, please call HUAWEI Consumer Service Hotline 1800 20 6688 or go to HUAWEI Customer Service Center for consultation.
4. The selected HUAWEI device models eligible for this spare part promotion are as follows:
| Product Type | Product Series | Product Name |
|---|---|---|
| Smartphones | HUAWEI P Series | P10, P10 Plus, P20, P20 Pro, P30 lite, P30, P30 Pro, P40, P40 Pro, P40 Pro+, P50, P50 Pro, P50 Pocket, P60 Pro |
| HUAWEI Mate Series | Mate 9, Mate10, Mate 10 Pro, Mate 20, Mate 20 X 5G, Mate 20 Pro, Mate 30 Pro, Mate 40 Pro, Mate 50, Mate 50 Pro, Mate X2, Mate Xs 2 | |
| HUAWEI nova Series | nova 2 lite, nova 2i, nova 3, nova 3e, nova 3i, nova 4, nova 5T, nova 7, nova 7i, nova 7 SE, nova 8i, nova 9, nova 9 SE, nova 10, nova 10 SE, nova 10 Pro, nova 11, nova 11i, nova 11 Pro , nova Y61, nova Y70, nova Y71, nova Y90, nova Y91 | |
| HUAWEI Y Series | Y3 2017, Y7 Prime 2017, Y6 2018, Y9 2018, Y5 2019, Y6 Pro 2019, Y7 Pro 2019, Y9 2019, Y6s, Y7a, Y5P, Y6P, Y7P, Y8P, Y MAX | |
| Tablets | HUAWEI MatePad Series | MatePad T 10 2020, MatePad T 10 2021, MatePad T 10s 2021, MatePad 2021, MatePad 2022, MatePad Pro, MatePad Pro 11, MatePad Pro 12.6, MatePad Pro 5G |
| HUAWEI MediaPad Series | MediaPad M5, MediaPad M5 lite, MediaPad M6, MediaPad T3 7 inch, MediaPad T3 8 inch, MediaPad T3 10 inch |
5. This promotion are not supported to be participated at the same time with “Screen Glass Replacement”.
6. The spare part repair fee includes tax and labor fee.
50% off for decoration film and screen gel protector
7. There is no limit at the participation times of this promotion.
20% off on Accessories Set
8. Original accessories from our authorized Service Center come with 30 Days warranty. Here is the promotion set for accessories:
| Accessories |
| Charging Adapter Set Laptop (65W) |
| Charging Adapter Set (Super Charge 40W) |
| Charging Adapter Set (Super Charge 66W) |
30% off on Screen Glass Replacement
9.This Campaign is applicable to all Collection points and Postal repair services under the Authorized Service Center’s respective operating hours during the Campaign.
10. During the Campaign Period, Customer will be able to enjoy the Price for out-of-warranty repair of the Selected Phone Models for Selected Spare Parts at Authorized Service Centers as set out above.
11. The aforementioned Price for out-of-warranty repair is inclusive of the cost of Selected Spare Parts (as set out above) and labor fee.
12. This promotion is only to replace the Front Glass of selected models, the price is inclusive of labor and material used. Official glass screen replacement with quality assurance is guaranteed for 30 days at participating Service Centers.
13. Costs for spare parts outside the Selected Spare Parts will still be chargeable. This Campaign is applicable for Selected Phone Models which are purchased in Cambodia only. The Selected Spare Parts replaced are entitled for 90 days of warranty starting from the date of repair finish of the repaired device. For the avoidance of doubt, the warranty applies only to the Selected Spare Parts replaced and does not cover damage resulting from mishandling of the repaired device or human induced damage.
14. The stocks of Selected Spare Parts of each Authorized Service Centers are subject to availability and will be supplied on a first come, first served basis.
15. The promotion under this Campaign cannot be enjoyed together with any other promotions of HUAWEI.
16. Customer shall back up data and remove any confidential, proprietary, or personal information from his/her device before sending in the device to Authorized Service Centers for diagnosis or repair. To the fullest extent permitted by laws, HUAWEI shall not be responsible for the damage or loss of any programs, data, or removable storage media in the device.
17. By participating in this Campaign, Customers are deemed to have reviewed, read and accepted the Terms and Conditions.
18. HUAWEI reserves the right to amend the terms and conditions of this Campaign at any time. If Customers are discovered to be using or have used improper means to participate in this Campaign, HUAWEI reserves the right to cancel the eligibility of the Customer without notice. This Campaign and the terms and conditions herein shall be governed by the laws of Cambodia. You can also check all available models at https://consumer.huawei.com/kh/support/screen-repair/
*note the discount for glass screen replacement price list on the upper display above T&C content still keep.
GENERAL
19. Customer shall back up his/her data and remove any confidential, proprietary, or personal information from his/her device before sending in his/her device to ASC for diagnosis or repair. HUAWEI is not responsible for the damage or loss of any programs, data, or removable storage media in the device.
20. By participating in this Campaign, customers are deemed to have reviewed, read and accepted these Terms and Conditions.
21. Devices purchased from unauthorized channels are not eligible to participate in this Campaign.
22. HUAWEI reserves the rights to add, modify and/or cancel the Terms and Conditions herein at any time without further notice.
23. This Campaign and the Terms and Conditions herein shall be governed by the laws of Cambodia.
24. For more details, please contact us through Hotline 1800 20 6688. From Monday to Friday from 9:00AM to 6:00PM Khmer and English.
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