Service Upgrade Program Service Upgrade Program

Service Upgrade Program

Free
Expert Solution
Free
Cleaning & Refresh
Free
Diagnosis
Free
System Renewal
Free
Round-trip Shipping
Free Expert Solution Free Expert Solution

Free Expert Solution

Get free expert consultation at any authorized service center on HUAWEI device setup, software, ot functionality issues.

Free Cleaning & Refresh

Get professional exterior cleaning & dust removal for your HUAWEI device at zero cost.

Free Cleaning & Refresh Free Cleaning & Refresh
Free Diagnosis Free Diagnosis

Free Diagnosis

Receive a complete, complimentary diagnostic assessment for your HUAWEI device, covering performance, software, and system health.

Free System Renewal

Offer complimentary system upgrades and reinstallation services for your HUAWEI devices.

* Please backup your data before handling over your device.

Free System Renewal Free System Renewal
Free Round-trip Shipping Free Round-trip Shipping

Free Round-trip Shipping

Enjoy complimentary round-trip shipping for all device repairs; skip a trip to the service center.

How to Participate

HUAWEI Customer Service Center HUAWEI Customer Service Center

Find nearest HUAWEI Customer Service Center

Frequently Asked Questions

  • 1. What kind of products are applicable for the free services during this upgrade program?
    Laptops, tablets, smartphones, wearables, and audio products are all covered by this free Service Upgrade Program.
  • 2. Where can I find service centers offering the Service Upgrade Program?
    You can visit HUAWEI official website (https://consumer.huawei.com/kh/support/service-center/) or My HUAWEI App > Support > nearest service center, or Support App > Services > nearest service center, to find an available service center and get the upgrade services.
  • 3. Is laptop disassembly cleaning service covered during the Service Upgrade Program?
    Laptop disassembly cleaning is not covered by the Service Upgrade Program. If you need to have your laptop cleaned after disassembly, please stay tuned to other service activities launched by HUAWEI.
  • 4. Can I get free screen protector service during this upgrade program?
    Sorry, it is not covered by the Service Upgrade Program, but you can participate in HUAWEI Service Day for free screen protector service at applicable HUAWEI service centers.
  • 5. How long does this Service Upgrade Program last?
    The program will be active from May 1, 2025 to December 31, 2025. For the latest information, please stay updated via HUAWEI’s official releases.

Terms & Conditions

1- HUAWEI service upgrade program is applicable in Cambodia from 1 May to 31 December, 2025.

2- Customer can enjoy one of the free 5 services which are (Free Expert Solution, Free Cleaning & Refresh, Free Diagnosis, Free System Renewal, and Free Round-trip Shipping) in the HUAWEI Service Upgrade Program.

3- Customers can enjoy the HUAWEI Service Upgrade Program by visiting HUAWEI Authorized Service Center or sending his device via Free Postal Service.

4- For any further needed information, please contact us on 1800-20-6688 or via live chat through My HUAWEI App.

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