Unable to connect my HUAWEI FreeBuds/FreeLace series or WATCH Buds earphones to my computer
Applicable products：
HUAWEI FreeBuds SE 3，HUAWEI FreeBuds 5i，HUAWEI FreeBuds 3i，HUAWEI FreeBuds SE 2，HUAWEI FreeBuds 7i，HUAWEI FreeBuds SE，HUAWEI FreeBuds 4E，HUAWEI FreeArc，HUAWEI FreeLace Pro 2，HUAWEI FreeBuds 3 Wired Charging Case，Honor Sport Bluetooth® Earphones，HUAWEI FreeBuds Pro，HUAWEI Sport Bluetooth® Headphones，HUAWEI FreeLace Pro，HUAWEI FreeLace Lite，HUAWEI FreeBuds Studio，HUAWEI FreeClip，HONOR Magic Earbuds，HUAWEI FreeBuds Lipstick，HUAWEI FreeLace，HUAWEI FreeBuds Lite，HUAWEI FreeBuds 6i，Honor FlyPods Lite，HUAWEI FreeBuds Pro 3，HUAWEI FreeBuds Pro 2，HUAWEI FreeBuds 4i，HUAWEI FreeBuds，HUAWEI FreeBuds SE 4 ANC，HUAWEI FreeBuds 5，HUAWEI FreeBuds 6，HUAWEI FreeClip 2，HUAWEI FreeBuds Pro 5，HUAWEI FreeBuds Pro 4，HUAWEI FreeBuds 3，HUAWEI FreeBuds 4，HUAWEI Sport Bluetooth® Headphones Lite，HUAWEI WATCH Buds
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| Unable to connect my HUAWEI FreeBuds/FreeLace series or WATCH Buds earphones to my computer |
- This guide describes how to connect HUAWEI earphones to a computer. To learn how to connect the earphones to a phone/tablet, please refer to Unable to connect HUAWEI FreeBuds or FreeLace series earphones to a phone/tablet.
- To connect devices other than HUAWEI earphones, such as earphones of other brands, vehicles, watches, bands, and speakers, please refer to the corresponding user guide or consult with the device manufacturer.
If your HUAWEI earphones cannot connect or be detected, or the Bluetooth name is not displayed, perform the following steps to troubleshoot:
- Check whether the earphones have enough power (the earphone indicator is yellow or green). If you are using WATCH Buds, swipe down on the watch screen to open the shortcut menu to check the earphone's battery level. If the earphones can't be charged, please refer to My earphones or the charging case cannot be charged or charge slowly.
- Enable the earphones to enter Pairing mode again: Press and hold the Function button for 2~5 seconds , until the indicator flashes white, indicating that the earphones have entered Pairing mode.
- Turn on your computer's Bluetooth：Go to , to check whether Bluetooth is enabled.
- Connect earphones : Click . From the list of detected Bluetooth devices, select your Bluetooth device and follow the onscreen instructions to complete the pairing. After the pairing is complete, the connected device will be displayed on the Bluetooth & devices screen.
- Update your earphones' firmware and the computer's Bluetooth driver to their latest versions, and repeat steps 1 to 4.
- For HUAWEI computers: Connect your computer to the Internet, open Huawei PC Manager, and go to . If you have not installed PC Manager, click here to download it.
- For non-HUAWEI computers: Some computers may not support Bluetooth or may not run the latest version of the Bluetooth driver. You can download the latest driver from the manufacturer's official website.
- Bluetooth adapter: Some Bluetooth adapters may not be compatible with the earphones. In this case, please consult with the manufacturer of the Bluetooth adapter.
If your computer runs Windows 7, it is recommended that you update the operating system to Windows 10.
- For HUAWEI computers: Connect your computer to the Internet, open Huawei PC Manager, and go to . If you have not installed PC Manager, click here to download it.
- If the connection still fails, restart your computer and reset your earphones, and then repeat steps 1 to 4.
Once the connection is normal, make sure that your earphones' firmware is updated to its latest version. For details, please refer to the firmware and software update guide for earphones. If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
To learn more:
If you are unable to use the microphone after connecting your WATCH Buds to a computer, troubleshoot by referring to My HUAWEI FreeBuds/FreeLace series/WATCH Buds earphones do not play audio or the volume cannot be adjusted when connected to a computer.
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