Service Expert in Your Palm
1. The HiCare APP is a built-in service application for offering you a quick access to services.
2. It is a service entry point integrated with post return, reservation, online customer service and many other services.
3. You may open the HiCare APP for a specialized solution at one stroke in case of any handset issues.
Provide techniques for scenarized and life-oriented products according to user demands, better making customers get proficient in their handsets
Integrated with entry points for numerous after-sale services, offering all-round solutions for handset issues
Manage your device rights via the Huawei account, check the service progress and device status, thus enjoying a better service experience
The techniques are essential for a new handset. You can learn about all the techniques for using it here.
One-stop Service and Support
The handset offer crashes down but the user does not know whether it is a problem in software or hardware and how to solve it
Instruct the user to find the cause step by step, quickly work out a solution and finally help the user to solve the problem
Tap for More Services
* Note, our services are different by countries and areas.
Detect a software/hardware problem in your handset automatically at one stroke, giving an advice for restoration
Upgrading for a Better Experience
Apply for the EMUI Beta version at one stroke, experiencing fresh new contents with a great fun earlier
Enable GPS positioning, with nearby outlets indicated automatically. Moreover, provide you with information on route, business hour and maintenance range, etc.
Personal Service Information
Check and manage your own personal information and device-specific information
How to Find HiCare
Enable the HiCare APP on Your Desktop
Find the member service icon on the desktop of Huawei handsets, enter the application by clicking the icon
Use Hiboard to Search for HiCare
Click any blank space on the screen to display a search box, input "HiCare" to find it, then enter the application by clicking it.