HUAWEI Service Day

Terms & Conditions

HUAWEI Repair Terms and Conditions

The following terms and conditions ("T&C") apply to the repair service provided by HUAWEI authorized supplier, a company registered in Mauritius, (hereinafter: "Service Provider", "We", "us") to End-User (hereinafter: "You").

1. Please disable your device lock screen password so that we can access your device for repair.

2. For the safety of data in your device, it's your sole responsibility to back up and/or delete such data, and remove SIM card and SD Card before authorizing us to perform the service. We will not be responsible for any loss or alteration of data, settings or software during the service in case you fail to complete such back up, deletion and remove. We will also not store any of personal data contained in your device for any purpose.

3. We will provide repair service to your device as described in the Service Order with a specified service fees (if happens). You should notify us any unauthorized repair or modification which is not performed by us or a HUAWEI Authorized Customer Service Center (CSC) before us taking further service to your device; we are not responsible for any damage caused by such unauthorized repair or modification and additional cost may arise to complete such service with your authorization.

4. HUAWEI Authorized Customer Service Center (CSC) allocated with loaner device may lend you one, and deposit may be required if necessary. To avoid loss of your data in loaner device before returning the loaner device, please follow Clause 2 hereof. You are obliged to take proper care of the loaner device and return when you pick up your device. If you fail to fulfill the foresaid obligation, we reserve the right to claim reasonable compensation arising from your improper use or late return of the loaner device.

5. We will keep your repaired device for thirty (30) calendar days for free after we inform you to pick it up. If you fails to collect it within ninety (90) calendar days after such notice, your device shall be treated as abandoned and we will be entitled to dispose it subject to applicable laws.

6. Please acknowledge that some applications installed in your device may not be compatible or work with your repaired device as a result of the system software update. And if service involves transferring information or installing software, you represent and warrant that you have the legal right to copy such information or software.

7. The parts repaired or replaced within warranty are warranted against defects for 30 days or the remainder of the original warranty period (whichever is greater). For parts repaired or replaced out of warranty, 30 days shall be provided as extra warranty for such parts.

8. To the extent allowed by applicable laws and regulations, we are not responsible for any indirect, incidental, consequential, loss of profit, loss of anticipated savings or punitive damages, regardless of whether such damages are based on tort, warranty, contract or any other legal theory.

9. This T&C is governed by applicable laws of Mauritius, and any dispute, controversy or claim arising out of this T&C shall be finally resolved by competent local authority.

10. For Free Labor, Customer is entitled to free labor charge repair services of HUAWEI devices on HUAWEI Service Day. For the avoidance of doubt, HUAWEI Service Day only waives the labor charge of repair service. Customer is still required to pay the cost of parts replacement according to the repair quotation.

11. For the Free Screen Protector, they are applicable for Mobiles only, one sticker only for each device during the offer period. Please note that internal screen of the foldable mobiles are excluded from free protection screen offer.

12. Free Cleaning & Refresh offer is to clean the outer physical part of the device without disassemble the device.

13. For any further needed information, please contact us through live chat via My HUAWEI App or via free hotline 2308002219.

Privacy Statement

Last Updated [20th Nov 2024]

This Privacy Statement applies to the processing of personal data carried out by HUAWEI Authorized Service Provider within the framework of the provision of HUAWEI authorized repair services for you. We may share your data with our Partner HUAWEI which is the data controller to implement our Services within lawful and necessary purpose and the scope of sharing shall be specified and limited to the purposes only:

Scope and purpose of processing data and legal basis.

We collects and processes your personal data for the purpose of providing the agreed services, contacting you regarding the service and quality controls (including satisfaction survey). This involves the following data: Name, Phone number, My HUAWEI App, Address (if applicable), Email, SN, Product Model, Fault description, Fault log, Historical service records, Postal code, information proving the date of delivery or purchase of the product (if applicable). We process your data on the basis of:

* Performance of contracts Guarantee agreements - Repairs under the terms specified in the warranty policy;

* Our legitimate interest

* Conducting customer satisfaction survey to check the quality of completed service activities;

* (Applies to out-of-warranty repairs only) HUAWEI collects and processes your personal data only for the purpose and of quality controls (including spare part management and related support to the authorized service centers). This involves SN.

If your device is covered by the global warranty service, we will refer to the device repair solution and material replacement information in your historical device repair records when providing you with corresponding services.

* Loaner device. If we provide you with a loaner phone, we collect required personal data on the basis of performance of Loaner Phone Agreement.

Your Device Identifier (SN) will be stored for up to 36 months. Your other personal data will be stored for up to 24 months. Please note we may not be able to provide full service if we do not have all the necessary data.

Recipients of personal data

To some extent, we use authorized service centers. These have been carefully selected and commissioned by us, and are bound by our instructions and are checked regularly and will not process your personal data on behalf of us for any further purposes.

Data will be saved in Singapore. An exception applies to the SN. The SN will be transferred to HUAWEI Device Co., Ltd. based in China in accordance with the laws of Mauritius to provide appropriate safeguards, for the purpose of device authentication and confirming eligibility for repair.

Your rights

We collect and process your data according to HUAWEI Privacy Statement. You have the rights to view, correct, delete, request for a copy, and object / restrict to the processing of your personal data collected by us. If you want to exercise any of the above mentioned rights, or want to raise any complaint or query about how HUAWEI processes personal data in general or in your case, as well as if you have any enquiries, please submit your query to: https://consumer.huawei.com/mu/legal/privacy-questions/. Furthermore, you have the right to complain to a data protection supervisory authority about the processing of your personal data by us.

For more information, please refer to: https://consumer.huawei.com/mu/privacy/privacy-statement-huawei/.

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