The Reset all settings and Reset network settings buttons on my HUAWEI phone/tablet are unavailable

Problem:

After the user goes to Settings > System & updates > Reset on their device, they find that the Reset all settings and Reset network settings options cannot be selected, as shown in the following figure.

Cause:

1. Your phone/tablet may be a customised device, for example, a phone/tablet purchased and distributed by a company or school.
2. An installed third-party management and control app may have been activated.

Solution:

• If your phone/tablet is a customised device, contact the device distributor or supplier.
  

  Customised device identification method:

  1. The startup logo and animation are customised. (Non-customised startup logo is "HarmonyOS".)
  2. Enterprise customisation is displayed on the Settings > About phone.
• If your phone/tablet is not a customised device, open Settings on your device, search for and access the Device administrators screen, and deactivate the activated non-preinstalled apps, as shown in the following figures.

If the issue persists

If the issue persists or you encounter any difficulties, please call the Huawei customer service hotline for assistance.