The scale cannot measure the heart rate and it displays ”----”

If the HUAWEI scale cannot measure your heart rate, please try the troubleshooting steps below.

1. Do not step off the scale until the measurement is complete. Otherwise, the scale cannot determine your heart rate.

Please wait patiently and step off the scale only after the heart rate icon turns on and the measurement is complete.

2. Make sure you are measuring your heart rate correctly.

The measurement may be affected if you do not step on the scale barefoot, if your feet are not in full contact with the electrodes on the scale, if your heels or legs are too close to each other or if you step on the scale in the wrong direction.

To solve this, please step on the scale barefoot, with your body facing the display. Ensure that your feet are in full contact with the scale electrodes, your legs are apart and the heels are not too close to each other.

* If you are using an iOS phone, the heart rate cannot be synced from the phone to the heart rate card in the Huawei Health app.If you are using an Android phone, only the heart rate measured by the administrator can be synced to the heart rate card in the Huawei Health app.