Unable to receive notifications for new emails on a Huawei phone or tablet
| Unable to receive notifications for new emails on a Huawei phone or tablet |
If you can't receive notifications for new emails after logging in to your email account in the Huawei Email app, perform the following:
1 Check the notification settings of the Email app
Open Settings, search for and access Apps, locate and access Email, touch Notifications, and enable Allow notifications. Select the email account you have logged in to and check for the following settings.
- Status bar icon: Enabled.
- Gentle notifications: Disabled.
- Banners: Enabled.
- Lock screen notifications: Enabled.
- Allow interruptions: Enabled.
- Sound/Notification sound: Set Preset sounds or Music on device.
- Vibration: Enabled.
2 Check whether Power saving mode or Ultra power saving mode is enabled
In Power saving mode, touch the battery icon in Optimizer to disable Power saving mode.
In Ultra power saving mode, touch the
icon in the upper right corner of home screen to exit this mode.
3 Check whether the Sync email feature is enabled
EMUI 11.0 or earlier: Open Email, go to 
> Settings, log in to your email, and enable Sync email.
4 Check whether you are able to receive emails over Wi-Fi, but not over mobile data
Go to , touch Email, and select both Mobile data and Wi-Fi.
5 Check the sync frequency
If you are using a non-Exchange email account, it is recommended that you swipe down from the status bar in Email to refresh the inbox, as non-Exchange emails are unable to set Sync frequency to Automatic.
6 If the issue persists
If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.