Unable to receive notifications for new emails on a Huawei phone or tablet

Applicable products: Tablet,Smartphone
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Unable to receive notifications for new emails on a Huawei phone or tablet

If you can't receive notifications for new emails after logging in to your email account in the Huawei Email app, perform the following:

1 Check the notification settings of the Email app

Open Settings, search for and access Apps, locate and access Email, touch Notifications, and enable Allow notifications. Select the email account you have logged in to and check for the following settings.

  • Status bar icon: Enabled.
  • Gentle notifications: Disabled.
  • Banners: Enabled.
  • Lock screen notifications: Enabled.
  • Allow interruptions: Enabled.
  • Sound/Notification sound: Set Preset sounds or Music on device.
  • Vibration: Enabled.

2 Check whether Power saving mode or Ultra power saving mode is enabled

In order to preserve battery power, your phone does not support email notifications under Power saving mode or Ultra power saving mode. It is recommended that you disable these modes.
  1. In Power saving mode, touch the battery icon in Optimizer to disable Power saving mode.

  2. In Ultra power saving mode, touch the icon in the upper right corner of home screen to exit this mode.

3 Check whether the Sync email feature is enabled

EMUI 11.0 or earlier: Open Email, go to > Settings, log in to your email, and enable Sync email.

4 Check whether you are able to receive emails over Wi-Fi, but not over mobile data

Go to Optimizer > Mobile data > Networked apps, touch Email, and select both Mobile data and Wi-Fi.

5 Check the sync frequency

If you are using a non-Exchange email account, it is recommended that you swipe down from the status bar in Email to refresh the inbox, as non-Exchange emails are unable to set Sync frequency to Automatic.

6 If the issue persists

If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

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