[HUAWEI] A band/watch unexpectedly locks itself during use

Problem:

After a lock screen PIN is set, the user's band/watch unexpectedly locks itself during use while being worn on the wrist.

Cause:

This issue usually occurs due to wear detection exceptions, which means the device is being worn but the system misjudges it as not being worn. Possible reasons include:

• The device is incorrectly worn, such as being too loose, too close to the wrist bone, or not in contact with the wrist skin.
• External factors may cause false wear detection, including excessive ambient lighting, water ingress, and the presence of sweat during workouts.

Solution:

Please fasten your wearable device snugly one finger's width above your wrist bone for the best possible fit, with the device screen facing up. Make sure the sensor area on the back of the device is in direct and close contact with your skin, without any space in between.

If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.