Unable to locate my HUAWEI watch via Find Device
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Wearable
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| Unable to locate my HUAWEI watch via Find Device |
- Check out this link for details about how to find a connected device nearby using your phone.
- This feature is only available when your watch is paired with a HUAWEI phone.
If the Find Device app on your HUAWEI phone doesn't show your watch or cannot be used, perform the following steps:
Step 1: Check your phone's system version
- Your phone needs to run EMUI 11.0 or later.
Step 2: Verify device connection
- Make sure that your watch connects to the Huawei Health app on your phone. For details, see Checking the Bluetooth connection status of your watch/band.
- If your watch is disconnected, reconnect it and try again.
This feature is unavailable when your watch is disconnected from your phone.
Step 3: Update the app version
Go to HUAWEI AppGallery and update the following apps to their latest versions:
- HUAWEI Mobile Cloud
- Find Device
- Huawei Health
Step 4: Restart the function module
- Disable and re-enable Bluetooth on your phone.
- Open the Huawei Health app and make sure your watch is properly connected.
- Re-enable Find My Phone by opening Find Device, going to Me > Profile picture > Find Device, and then disabling and re-enabling Find My Phone.
If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.
Thanks for your feedback.