| Unable to use certain watch faces in the Huawei Health app when my HUAWEI WATCH 4/WATCH 5 Series watch is in Ultra-long Battery Life mode/Battery saver mode |
Problem
1: When the HUAWEI WATCH 4 Series watch is in Ultra-long Battery Life mode/HUAWEI WATCH 5 Series watch is in Battery saver mode, the user cannot install previously purchased watch faces by going to Huawei Health > Watch faces > Mine > Orders, and a message is displayed indicating that the watch faces are incompatible.
2. When the HUAWEI WATCH 4/WATCH 5 Series watch is in Ultra-long Battery Life mode/Battery saver mode, the user cannot find the watch faces that can be found on the Watch faces screen of the Huawei Health app when the watch is in Standard mode.
Solution
This is normal and does not indicate an issue with your phone. Please rest assured.
HUAWEI WATCH 4/WATCH 5 Series watches support two modes: Ultra-long Battery Life mode/Battery saver mode and Standard mode. Certain watch faces are only available in Standard mode. It is recommended that you add watch faces for each mode separately. Thank you for your understanding and support.