Fixing Notifications on Your Watch/Band

Applicable products： Wearable

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✅ Fixing Notifications on Your Watch/Band

Your watch or band shows messages from your phone using the Huawei Health app. If notifications aren’t working, follow this checklist.

1 🔔 Things to Know

📂 PrivateSpace messages won’t appear on your watch/band. Switch to MainSpace to see them.
📱 Your watch can connect to two phones, but only shows notifications from the one linked to the app.
👀 Some watches only show that a message arrived, not the full content.
🔄 If someone sends many messages quickly, some may be skipped to avoid too many alerts.

2 🛠 Step‑by‑Step Checklist

1. 📳 Check Your Phone’s Notification Settings

[ ] Huawei phones → Go to Settings > Notifications & status bar, select a desired app > Toggle on Allow notifications. Enable sound, vibration, banners, lock screen alerts, allow interruptions, and app badges. Disable Gentle notifications.

[ ] Xiaomi phones → Go to Settings > Notifications & status bar > App notifications. Toggle on Show notifications, plus Floating notifications and Lock screen notifications.

Turn off Hide notification content in Settings > Apps > App lock.

[ ] Samsung phones → Settings > Notifications > Apps. Turn on the app switch and enable all notification types.

[ ] Other phones → Contact your phone manufacturer for instructions.

2. 🔗 Check the Connection

[ ] Open the Huawei Health app.
[ ] Tap Devices and confirm your watch/band is connected.

3. 🔒 Check App Permissions

[ ] Android 13 phones and + → Go to Settings > Apps > Huawei Health > More > Allow restricted settings. Then enable notifications.

[ ] Give Huawei Health permission to read notifications:

Huawei phones → Settings > Apps & Services > Special access > Notification access > Huawei Health, and grant the notifications access.

o Xiaomi phones → Settings > Security & privacy > Other permissions > Special permissions > Notifications, select Huawei Health, and grant the notifications access.

[ ] In the Huawei Health app → Devices > [Your device] > Notifications. Turn on notifications and allow third‑party apps.

[ ] Keep the app running in the background. Add it to protected apps if needed.

4. 🔄 Update Your Devices

[ ] Update your watch/band firmware: Huawei Health app > Devices > [Your device] > Firmware update.

[ ] Update the Huawei Health app itself.

5. 📶 Reset Bluetooth or Network Settings

[ ] Huawei phones → Clear Bluetooth cache in Settings > Apps & services > Apps > Show system processes > Bluetooth > Storage > Clear cache.

[ ] Android phones → Reset Wi‑Fi, mobile networks, and Bluetooth in Settings > Connection & sharing > Reset Wi‑Fi, mobile networks, and Bluetooth.