Limited Warranty - Wearable Products
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| Limited Warranty - Wearable Products |
1 Preface
Our goods come with guarantees that cannot be excluded under Australian consumer law. Huawei Technologies (Australia) Pty Limited (ABN 49 103 793 380), Level 5, Tower A, 799 Pacific Highway, Chatswood, NSW 2067. ("Huawei" or "We") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in Australia. This policy provides the framework for returning, replacing or repairing your Huawei product. Ourgoods come with guarantees that cannot be excluded under Australian consumer law.
1.1 Warranted Products
This warranty policy only applies to Huawei-branded wearable products and packaged accessories that are purchased from Huawei official channels, including Vmall and Huawei-authorized retail stores. For products purchased from any other platform or organization, please contact the seller for after-sales warranty service.
1.2 Terms in This Document
Term |
Description |
|---|---|
Accessory |
Replaceable object, without which the main product would still continue to work as normal (charger, data cable, etc.) |
Part |
Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.) |
Main product |
A product that incorporates all parts (watch, band, etc.) |
Product |
A product that incorporates all parts and accessories |
2 Warranty Service for Wearable Products
Huawei provides warranty service for Huawei-branded wearable products, through which customers can access warranty repair service for eligible products at any Huawei customer service center in Australia.
2.1 Warranty Period
Category |
Sub-category |
Warranty Period |
|---|---|---|
Main product |
- |
24 months |
Packaged accessories |
Charging cradles |
24 months |
Power adapters |
24 months |
|
USB cables |
24 months |
|
Removable straps |
Not covered by warranty |
Please visit Warranty Period & Support Service Query to view the warranty period for your product.
2.2 Proof of Warranty
To access warranty service at a Huawei customer service center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including invoice copy) will prevail.
Proof Type |
Description |
|---|---|
Invoice (including invoice copy) |
|
Warranty card |
|
SN |
|
- The product warranty period starts from the date that the Proof of Warranty (invoice, invoice copy or warranty card) is issued.
- Please click here to find your product SN.
2.3 Warranty Policy
Services |
Description |
|---|---|
In-warranty Repair |
|
Out-of-warranty Repair |
|
Under Australian consumer law, the remedy you are entitled to if a product fails to meet a consumer guarantee will depend on whether the failure to comply with the guarantee is major or minor.
Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. In this case, the seller can choose to offer you a refund, replacement, repair or, in the case of services, resupply. If the seller does not fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller depending on the circumstances.
Remedies for major failure with goods |
Remedies for major failure with services |
|---|---|
Return the product and ask for a refund. |
Cancel the contract and pay a reasonable amount for the work done, or seek a refund. |
Return the product and ask for an identical replacement, or one of similar value if reasonably available. |
For money already paid, keep the contract and negotiate a reduced price for the drop in value of the service — this may mean asking for some of your money back if you have already paid. |
Keep the product and ask for compensation for the drop in value caused by the problem. |
- |
There are no undisclosed securities on the goods. |
- |
For goods, there is a major failure to comply with a consumer guarantee when:
- You would not have purchased the product if you had known about the problem or problems.
- The product is significantly different from the description, sample or demonstration model you were shown.
- The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time.
- The product is substantially unfit for a purpose that you told the supplier about, and cannot easily be made fit within a reasonable time.
- The product is unsafe.
For services, there is a major failure to comply with a consumer guarantee when:
- You would not have engaged the service if you had known the nature and extent of the problem or problems.
- The service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time.
- You told the supplier that you wanted the service for a specific purpose, which was not fulfilled, and the problem could not be easily rectified within a reasonable time.
- You told the supplier that you wanted a specific result, yet the service and end result failed to meet your specifications and could not be easily rectified within a reasonable time.
- The supply of the service has created an unsafe situation.
For information on Australian consumer laws, please visit Australian consumer law website at https://consumer.gov.au/.
2.4 Products Not Covered by the Warranty
In-warranty service will be denied to products that:
- Have been damaged in transit in the process of being returned, replaced, or repaired.
- Have been reworked, disassembled, or repaired without authorization.
- Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
- Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
- Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Huawei or is incompatible with the product.
- Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
- Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
- Are subject to force majeure-related damage (fire, earthquake, flood, etc.).
3 Repair Quality Assurance
- For warranty-covered replacement products, the new warranty period will start once the replacement product has been received.
- Warranty-covered replacement parts/accessories will continue to be covered for the remainder of the original product warranty period.
- Replacement parts/accessories for out-of-warranty repairs will be granted a new 90-day warranty period.
- Huawei customer service center staff are qualified to explain the scope and principles of this warranty policy.
4 Return/Replacement/Repair Guide
It is recommended that you confirm the following information before applying for return/replacement/repair:
Service type |
The main product and accessories are included |
The packaging box is intact |
The invoice hasn't been altered |
Giveaway, bundled product, and/or gift (if applicable) are included |
|---|---|---|---|---|
Return |
√ |
√ |
√ |
√ |
Replacement |
√ |
√ |
√ |
√ |
Repair |
√ |
- |
√ |
- |
- Please obtain a diagnostic report from a nearby Huawei customer service center, in order to have the product replaced/returned.
- Diagnostic reports are only issued for hardware-related issues.
- If you purchased the product from a brick-and-mortar retail store, please obtain a diagnostic report from a Huawei customer service center before applying for return/replacement.
- If you purchased the product online, please apply for return/replacement, in accordance with the policies of the relevant e-store/e-commerce platform.
- Please back up and delete your personal data before returning/replacing/repairing the device. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your device for any purpose.
- You can choose to have your device repaired onsite or by mail.
- If the product is determined to be outside the scope of the warranty, the Huawei customer service center can only offer paid out-of-warranty repair along with the diagnostic report.
- To find a nearby Huawei customer service center, please visit: https://consumer.huawei.com/au/support/service-center/.
5 Other Statements
- The information in this warranty policy only applies to Huawei consumer devices sold in Australia.
- Only product models released in Australia (subject to notice on the Huawei official website) are eligible for the warranty services outlined in this document.
- Huawei will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributer, etc.) that it has not guaranteed.