Bluetooth calling audio does not function properly on my HUAWEI watch/TalkBand

If the issue occurs, perform the following troubleshooting steps first

1. Check whether your watch/band is running the latest version. If not, update it to the latest version and try again (especially if you are using a HUAWEI WATCH FIT 2 Series /HUAWEI WATCH GT 3 Pro/GT 3 Series device and no sound can be heard during calls).
2. Check whether you can adjust the volume during a call.

   Band: Adjust the volume to the highest level on your phone and swipe up on the band screen when the screen is off. For details, see here.

   

   Watch: Tap the Speaker icon on the call screen or rotate the crown to adjust the volume.

3. Check whether water has entered your band/watch.

   Band: Check whether liquid has entered the sound holes and air pressure balance holes on the earpiece. If so, remove the liquid and put the band in a dry and ventilated place for at least 24 hours. Make sure to keep the band away from water and dust during normal daily use.

   Watch: Confirm whether you have worn your watch for swimming, washing, scuba diving, water skiing, and other water-related/deep water activities with high-speed currents, or for saunas and other high-temperature and high-humidity activities. In such cases, it is recommended that you enable the drainage feature (from the drop-down menu) and dry your watch by leaving it in an idle state for two hours.

   

   This is not a speaker issue. If you have used the watch in such a scenario, water will enter the speaker hole and attach to the speaker diaphragm or dust filter, hampering the vibration of the diaphragm and sound wave transmission. As a result, the sound volume will decrease or noise will occur in a short period of time. However, it will not cause any unrecoverable damage to the watch, and does not affect the normal use of the watch. This issue can be resolved after the watch dries out.

4. Check whether your band/watch is frequently in contact with soapy water, bath dew, detergent, perfume, lotion, or oil. Residue from these substances can build up on the speaker diaphragm, dust filter, or balance hole. As a result, sound resistance increases, resulting in the speaker outputting lower sound volume or generating noise. It is recommended that you take off your band/watch when you need to get washed, take a bath, or put on makeup. If this issue has occurred, take your device and proof of purchase to an authorized Huawei Customer Service Center, or participate in Huawei Service Day for assistance. We will do our best to address your needs.

If the issue persists, troubleshoot based on the following scenarios

There is no sound coming from my band/watch during a call

The call is too quiet, the call is unclear or intermittent, or there is noise when making a call on my band/watch

There is no sound coming from my band/watch during a call

1. Make sure that your band/watch is paired with your phone via Bluetooth. If the Bluetooth connection disconnects or is unstable during a call, the audio will switch to your phone. You can open the Huawei Health app and tap Devices to view the Bluetooth connection. Make sure that your phone and band/watch are within 3–5 meters of each other and are not obstructed by large objects.
2. Check whether the audio has been switched to your phone on the call screen. You can tap the corresponding button to switch the audio to your phone, and then switch it back to your wearable device to check whether the audio is played by your band/watch.
3. Pair your device with another phone and try again. If the issue is resolved, the device component is normal.
   

   This solution is used to rule out the impact of the audio channel policy of the phone. Certain bands/watches may be restored to their factory settings when they are paired with phones running different systems. Actual situation may vary. It is recommended that you swipe down on the home screen of the Huawei Health app to sync wearable data (such as health and fitness data) before pairing your wearable to a phone running a different system.

4. Restore your band/watch to its factory settings, restart your phone, pair your band/watch with your phone again, and check whether the issue is resolved.
    

   • Restoring your device to its factory settings will clear all personal data from your device. It is recommended that you swipe down on the home screen of the Huawei Health app to sync data (such as health and fitness data) first. A factory reset will not clear the historical data that has been synced and uploaded to Huawei Health. If you are using a HUAWEI WATCH 3/4/5/Ultimate 2 Series device, make sure the box for Delete eSIM configuration is unchecked during a factory reset. This is to ensure that you can continue using the eSIM service after the system reset, without having to contact your carrier to deregister and re-activate the service.
   • If your HUAWEI WATCH 3 Series watch is connected to your iPhone, and no sound for either caller is output, restart your phone and your watch, and try again. This issue is caused by the Bluetooth delay that affects iOS 14.6. If the issue persists, please contact Apple customer service for further help.

The call is too quiet, the call is unclear or intermittent, or there is noise when making a call on my band/watch

1. Place your phone closer to your band/watch.

   During Bluetooth calls, if your phone is too far from your band/watch or there are obstacles between them, the sound from your band/watch may be low, intermittent, or noisy. In this case, place your phone closer to your band/watch. For watches are water-resistant for swimming, during water-related activities like swimming, the water can reflect or block the Bluetooth signal, leading to issues such as abnormal call volume or poor audio quality, which is normal.

2. Check the quality of the network signal.

   A poor network signal will negatively affect the Bluetooth call quality of your band/watch. It is recommended that you make calls in a place with a better signal.

3. Disable Wi-Fi on your phone.

   Wi-Fi on certain phones may interfere with Bluetooth calling. It is recommended that you disable Wi-Fi on your phone and try again.

4. If the call volume is too low when your watch is paired with Bluetooth earbuds, try replacing the ear tips or adjusting the position of the earbuds.
5. Make sure that your watch/band is worn properly and not covered by any clothing when wearing it. If the call volume is abnormal during a workout, stop the workout, finish your call, and resume the workout.
   

   During a workout, the movement and swinging of your body may also obstruct the Bluetooth signal.

6. If the issue persists, restore your band/watch to its factory settings, restart your phone, and pair your band/watch with your phone again.
   

   Restoring your device to its factory settings will clear all personal data from your device. It is recommended that you swipe down on the home screen of the Huawei Health app to sync data (such as health and fitness data) first. A factory reset will not clear the historical data that has been synced and uploaded to Huawei Health. If you are using a HUAWEI WATCH 3/4/5/Ultimate 2 Series device, make sure the box for Delete eSIM configuration is unchecked during a factory reset. This is to ensure that you can continue using the eSIM service after the system reset, without having to contact your carrier to deregister and re-activate the service.

If the issue persists

If the issue persists, there may be a hardware issue. In this case, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. We will do our best to address your needs.