There is an audio output error when I connect Bluetooth earphones or a Bluetooth speaker to my HUAWEI computer

Applicable products： PC，Desktop

Applicable products：

The following results have been found for you, please select

Unable to find the result, please select again

There is an audio output error when I connect Bluetooth earphones or a Bluetooth speaker to my HUAWEI computer

If the issue occurs when you connect a Bluetooth device to a phone or tablet, refer to Unable to connect my HUAWEI Bluetooth earphones to a phone/tablet.

Refer to Connecting a HUAWEI computer to a Bluetooth device to connect your computer to a Bluetooth device.

Problem		Cause
Problem 1	The user can't hear anything when they restart the earphones after pairing them to the computer and using them to listen to music. The user disconnects a Bluetooth speaker from the computer and then reconnects it, only to find that both the speaker and computer will not output any sound.	After the Bluetooth earphones or speaker automatically reconnects to the computer, data can be transmitted from the computer to the earphones or speaker, but there is no sound due to issues with the earphones or speaker.
Problem 2	There is no sound output from the Bluetooth earphones or speaker.	The Bluetooth earphones or speaker is not connected to the computer or the Bluetooth driver is faulty. Headphones is disabled by going to System > Sound > More sound settings > Playback.
Problem 3	After the Bluetooth earphones or speaker is disabled, the computer speaker does not play any sound for a short period of time.	When the Bluetooth earphones or speaker is turned off, the computer does not immediately detect that the Bluetooth device has been disconnected from it (some Bluetooth devices do not send any disconnection command to the computer after their Bluetooth is turned off). As a result, the computer will continue to connect to the device, and the connection breaks only after it times out. Then the sound will be output from the computer speaker.
Problem 4	The computer is connected to a Bluetooth speaker. The user uses the built-in player of the computer to play music, and uses voice commands to control the speaker to play the previous or next song. After the switch, the music is paused.	The Windows system's built-in player processes the voice input from the Bluetooth speaker abnormally.

Solution

For problem 1:
1. Go to Start > Settings > Bluetooth & devices (Windows 10: Start > Settings > Devices), find the paired Bluetooth earphones or speaker, select the device, and then click Remove device. In the displayed dialog box, select Yes.
  Click to go to Bluetooth & devices
2. Pair the Bluetooth earphones or speaker to the computer again.
3. If the issue persists, back up your data, and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. (Tip: Feel free to call the Huawei consumer service hotline for assistance before going to a Huawei Customer Service Center.) We will do our best to address your needs.
For problem 2:
1. Ensure that your Bluetooth earphones or the speaker has been connected to the computer. Go to Start > Settings > Bluetooth & devices (Windows 10: Start > Settings > Devices) to check whether the corresponding Bluetooth device is in the Bluetooth device list. If not, refer to the user guide of the external Bluetooth device to pair the device with the computer and check if this resolves the issue.
  Click to go to Bluetooth & devices
2. If the Bluetooth earphones or speaker has been paired with the computer, disable Bluetooth on the earphones or speaker and the computer, and then enable it again. Then, pair the earphones or speaker with the computer again.
3. If the issue persists, go to Start > Settings > Bluetooth & devices (Windows 10: Start > Settings > Devices), find the paired Bluetooth earphones or speaker, select the device, and then click Remove device. In the displayed dialog box, select Yes. Pair both devices again and check whether this resolves the issue.
  Click to go to Bluetooth & devices
4. Uninstall the Bluetooth driver and then reinstall the latest Bluetooth driver. To do so, perform the following operations.
  
  If you are using a HUAWEI MateBook E Go, skip this step.
  1. Right-click the Start icon, go to Device Manager > Bluetooth, right-click Intel(R) Wireless Bluetooth(R) or Realtek Bluetooth Adapter, and select Uninstall device.
  2. In the displayed window, select Attempt to remove the driver for this device. and click Uninstall.
  3. After the driver is uninstalled, restart the computer immediately, go to Huawei PC Manager > Optimization > Drivers > CHECK > UPDATE. After the update is complete, restart your computer again.
5. Press the Windows key + I to open Settings, go to System > Sound > More sound settings > Playback, right-click Headphones, and select Enable.
6. If the issue remains unresolved, feel free to contact Huawei after-sales personnel for assistance.
For problem 3:
1. Wait for 15 to 30 seconds and check whether the computer speaker is normal. If the issue persists, restart the computer.
2. Disconnect the Bluetooth earphones or Bluetooth speaker, go to Start > Settings > Bluetooth & devices (Windows 10: Start > Settings > Devices), and delete the pairing record of the Bluetooth earphones or Bluetooth speaker in the list.
  Click to go to Bluetooth & devices
3. Go to Start > Settings > System > Sound and switch the output device to Onboard Speaker.
  Click to go to Sound
4. If the issue persists, back up your data, and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. (Tip: Feel free to call the Huawei consumer service hotline for assistance before going to a Huawei Customer Service Center.) We will do our best to address your needs.
For problem 4:
1. Manually click the music to play.
2. Say "Continue playing music" to play music.
3. Use another player that is not provided by Windows.
4. Delete the Bluetooth device pairing record and pair the device again.

Helpful or not?

Yes No

Submit

Thanks for your feedback.