Unable to use Huawei Share for printing on HUAWEI printers

Applicable products： HUAWEI PixLab B5，HUAWEI PixLab X1

Applicable products：

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Unable to use Huawei Share for printing on HUAWEI printers

HUAWEI PixLab X1 is used as an example.

1. You are using a HUAWEI phone

If you are using a HUAWEI phone, perform the following steps to troubleshoot the issue. If not, try another printing method.

2. Your phone supports NFC and has NFC enabled

3. Your phone is running HarmonyOS 2.0 or later

To check whether your phone is running HarmonyOS 2.0 or later, go to Settings > About phone > HarmonyOS version on your phone. If the version is earlier than HarmonyOS 2.0, update your phone by going to Settings > System & updates > Software update > CHECK FOR UPDATES.

4. HUAWEI AI Life is running 13.0.1.315 or later

To check whether the HUAWEI AI Life app version is 13.0.1.315 or later, open the app, go to Me > Settings > About. If the version is earlier than 13.0.1.315, update the app version.

5. Your phone has been connected to the printer via HUAWEI AI Life and is connected to the Internet

If not, refer to the following knowledge:

HUAWEI laser printer: Configure the network for a HUAWEI laser printer using a mobile phone, tablet, or computer and Connect other phones, tablets, or computers to a HUAWEI laser printer that has been connected to the Internet

6. You are using a phone app that supports Huawei Share for printing

Check whether the phone app supports Huawei Share for printing. If not, a printing wizard will be displayed in the HUAWEI AI Life app.

The following lists the apps that support this function.

App Name	Icon	Supported Version
Gallery		11.0.13.383/11.0.13.384/11.0.14.300 or later
WPS Office		13.26.0 or later
Notepad		12.0.8.200 or later
Browser		12.0.5.302 or later
Music		12.11.21.300 or later
Calendar		12.9.5.300 or later

7. Clear data of Optimizer or Huawei Print

Clearing data will clear the settings of Optimizer. You will then need to reconfigure the settings. Exercise caution when performing this operation.

To clear data of Optimizer on your phone, go to Settings > Apps & services > Apps > Optimizer > Storage > CLEAR DATA.

To clear data of Huawei Print, go to Settings > Apps & services > Apps on your phone, enter Huawei Print in the search box at the top, touch the four-dot icon in the upper right corner then Show system processes, and go to Huawei Print > Storage > CLEAR DATA.

If the issue persists

If the issue persists, feel free to contact Huawei after-sales personnel for assistance.

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