My HUAWEI watch has a wide gap between the strap and the case, and the strap feels loose
Applicable products：
HUAWEI WATCH D，HUAWEI WATCH 5，HUAWEI WATCH D2
Applicable products：
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| My HUAWEI watch has a wide gap between the strap and the case, and the strap feels loose |
Reply
The strap and the watch body are designed to fit together seamlessly for optimal comfort. A slight gap between them is normal. Each watch has passed thorough tests, and gone through strict controls at every stage of the production process, in order to ensure that it meets the inspection standards of Huawei and the industry. In addition, a small gap will not affect the product performance.
If the issue persists
A wide gap or excessive shaking indicates possible hardware issues. In this case, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
Thanks for your feedback.