HUAWEI Service Carnival

Frequently Asked Questions

• 1. Are all spare parts in the discounted list of this activity?
  Answer: Thank you for your attention. Only specified spare parts are discounted in this activity. You can check the list of spare parts on the activity page or on the “Spare Part Price” function page.
• 2. Is there a limit on the number of participation to the activity “Up to 20% off on Spare Parts”?
  Answer: During the whole campaign, there is no limit on participation time for this activity.
• 3. Where can I participate in the event?
  Answer: You can participate and repair your device at the HUAWEI service centers. The available service centers are listed in T&C.
• 4. How long is the warranty period after the repair?
  Answer: After the replacement, the main device’s original warranty will be continued (It will count 30 days if less than 30 days). The warranty for replaced part will extend 90 days or follow main device’s warranty (depends on which is longer).
• 5. Are all back covers of all models can be gifted in this activity?
  Answer: Only back covers of specified models can be gifted. For more details, you can check on the activity page or consult the staff in HUAWEI service centers.
• 6. Can I replace the back cover with another color?
  Answer: You can replace the back cover of another color only if the back cover of the same model is in the gifted list and with sufficient inventory.
• 7. Can I enjoy free back cover replacement without repairing the screen?
  Answer: Sorry, only if the screen is repaired out of warranty and the back cover that you want to replace is included in the gifted list, then you will have the opportunity to replace the back cover for free. Repairing back cover only is not eligible for free replacement.
• 8. Is there a limit of participation for Customized film Protector activity?
  Answer: There is no limit on the participation for this activity.
• 9. Which device can participate in the activity?
  Answer: It’s suggested to confirm the eligible model list with the staff from service centers.
• 10. What are the features of back cover protector?
  Answer: The features of back cover protector is scratch-resistant, anti-slip, easy apply and remove without leaving any marks.
• 11. What are the features of screen gel protector?
  Answer: The features of screen gel protector is anti-scratches, anti-glare, anti-greasy dirt, high sensibility.
• 12. Which models are available for back cover protector and screen gel protector?
  Answer: The back cover protector and screen gel protector are available for any smartphone models, our Service Centers will cut the protective film by using film cutting machine, and the film can fit perfectly on your smartphone.
  * Note: Phone screen larger than 7 inches are not available, for example: HUAWEI Mate Xs, HUAWEI Mate 20 X 5G, HUAWEI Y Max ,etc.
• 13. Does the protectors comes with warranty?
  Answer: No, the back cover protector and screen gel protector are not covered by warranty.
• 14. What are the criteria for participation in the "Glass Screen Repair" activity?
  Answer: The device is an official mobile phone product that has not been dismantled, deformed or brought for a private repair. The device has a broken glass screen but functional display, etc. The final test result at the service center shall prevail.
• 15. How long does it take to replace the external screen on site?
  Answer: The process of replacing the glass cover of the screen is complicated, and it is expected to take several hours depending on the actual situation at the service center.
• 16. Can the external screen repair be 100% repaired? What if the repair fails?
  Answer: After the outer screen is impacted by an external force, the internal screen will also be affected by stress and there will be varying degrees of damage. Therefore, 100% repair cannot be guaranteed. If the repair is not successful, or the internal screen is damaged during the repair process, customer can choose new screen replacement with normal price or cancel the external screen repair progress no charge fee include .
• 17. Why aren't all models participating in the "glass screen repair" activity?
  Answer: Due to restrictions on the supply of maintenance materials, the replacement of the outer screen glass can only cover some models at present, and more models will be gradually covered in the future.