No sound plays from my HUAWEI FreeBuds/FreeLace series earphones, or sound plays from the phone speaker

Applicable products： HUAWEI FreeBuds SE 3，HUAWEI FreeBuds 5i，HUAWEI FreeBuds 3i，HUAWEI FreeBuds SE 2，HUAWEI FreeBuds 4E，HUAWEI FreeLace Pro 2，Honor Sport Bluetooth® Earphones，HUAWEI FreeBuds Pro，HUAWEI FreeLace Pro，HUAWEI FreeGO Speaker，HUAWEI FreeLace Lite，HUAWEI FreeBuds Studio，HUAWEI FreeClip，HONOR Magic Earbuds，HUAWEI FreeBuds Lipstick，HUAWEI FreeLace，HUAWEI Mini Speaker，HUAWEI FreeBuds Lite，HUAWEI FreeBuds 6i，Honor FlyPods Lite，HUAWEI FreeBuds Pro 3，HUAWEI FreeBuds Pro 2，HUAWEI FreeBuds 4i，HUAWEI FreeBuds，HUAWEI FreeBuds 5，Honor Mini Speaker，HUAWEI FreeBuds Pro 4，HUAWEI FreeBuds 3，HUAWEI FreeBuds 4，HUAWEI Sport Bluetooth® Headphones Lite，HONOR Sport PRO，HUAWEI WATCH Buds
Applicable products：
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No sound plays from my HUAWEI FreeBuds/FreeLace series earphones, or sound plays from the phone speaker

Perform the following steps to troubleshoot:

  1. Restart the audio player and try again.
  2. Turn the Bluetooth on your phone/tablet off and on again, or restart your phone/tablet. Place your phone/tablet within 10 metres of the earphones and try again.
  3. Update the earphones' firmware to the latest version.
  4. Press and hold the Function button for at least 10 seconds to put the earphones in Pairing mode. On your phone, go to Settings > Bluetooth, and pair the devices again.

    If the earphones are connected to your phone via Bluetooth but media/call audio is not enabled, sound will play from the phone speaker. In such a case, place the earphones in the charging case and close the case. After 5 seconds, re-open the case, and your phone will automatically connect to the earphones.

  5. After connecting the earphones to your HUAWEI phone/tablet, go to Settings > Bluetooth, touch to the right of the earphones' Bluetooth name, select General settings, and enable Media audio or Call audio.
  6. During calls, switch the audio output to the earphones.

    Call audio is played in speaker mode when there is an incoming call, and the FreeBuds earphones are connected to two devices simultaneously:

    It is recommended that you manually pause the app on the first device before answering an incoming call from the second device.

    Currently, some apps, like HUAWEI Video and bilibili, will automatically pause when there is an incoming call.

    Set audio output to a Bluetooth device in the navigation app:

    Baidu Maps: Touch the profile picture in the upper left corner and go to Settings > Navigation > Auxiliary.
    • If the current channel is Bluetooth device call channel, switch it to Bluetooth device media channel.
    • If the current channel is Bluetooth device media channel, switch it to Bluetooth device call channel.
    • If the current audio channel is Speaker, switch it to either Bluetooth device media channel or Bluetooth device call channel.
    AutoNavi Map: Touch Me in the lower right corner, and go to Settings > Navigation > Bluetooth connection.
    • If the current audio channel is Phone, switch it to Media.
    • If the current audio channel is Media, switch it to Phone.
    • If the current audio channel is Speaker, switch it to either Bluetooth device media channel or Bluetooth device call channel.
     
    • If your earphones are connected to a non-HUAWEI phone/tablet, taking the earphones off and then putting them back on during virtual voice calls (WeChat calls, Tencent meetings, or WhatsApp calls) may cause the audio to fail to switch back to the earphones. In this case, place the earphones in the charging case, close the case for 5 seconds, and then put them on again.
    • Check whether a message displays indicating that WeChat is using the Bluetooth call channel. If so, touch the drop-down arrow and touch Stop, or disable and then re-enable Bluetooth on your phone.

    If the issue persists, take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.

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