1. Q: What is HUAWEI Care – for screen?

A: For “HUAWEI Care – Screen Protection”, HUAWEI will provide one (1) time of screen crack repair free of charge. It covers accidental damage to the display screen of Huawei device due to drops, falls and other collisions. Subject to Customer submission of a valid claim and presentation of a valid and existing Screen Protection Program on HiCare system, HUAWEI will exchange the defective display screen with a replacement that is new or equivalent to new in performance. Please refer to the terms for Huawei Care (for Screen) in https://consumer.huawei.com/ae-en/support/damage-warranty/

2. Q: Will my phone’s warranty be affected after claiming HUAWEI Care – for screen?

A: If there is only screen damages without other defective issue, then the warranty will remain unaffected. However the warranty will be affected if the device has unauthorized disassembly, repair, spillage of liquid, bend, deformation.

3. How long does it cover under HUAWEI Care – for screen?

1 year from the date of purchase (According to official purchase receipt)

1. Q: What is HUAWEI Care – Extended Warranty?

A: For “HUAWEI Care – Extended Warranty”, HUAWEI will provide an additional twelve (12) months extended warranty to the standard warranty of product purchased.
Please refer to the terms for Huawei Care (Extended Warranty) in https://consumer.huawei.com/om/support/one-year-extended-warranty

2. Q: How long does it cover under HUAWEI Care – Extended Warranty?

A: 1 year extension of hardware warranty starting from the end of original warranty period provided by manufacturer

3. Q: What does it cover under HUAWEI Care – Extended Warranty?

A: Standard Huawei Warranty policy remained and applied to the Extended Warranty Plan. Accessories provided with the handset like power adapter, battery, headphones and any other accessories supplied in the box are not covered.
Customer is advised to check Huawei official website relating to the warranty statement from time to time and stay informed for any changes on the terms and conditions of the warranty.