The rear cover is detached or tilted

Problem:

The rear cover of the phone or tablet is tilted or detached from the body.

Solution:

• Huawei phones have been strictly tested to ensure their adhesive performance. In most cases, the rear cover should not fall off.
• Do not try to repair your device by yourself or have it repaired at unauthorised service centres, which may incur further damage or safety risks, such as battery damage. If this issue affects your ability to use your device normally, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.