Why does the rear cover feel loose when I press on it?

Problem:

The user feels that the phone's rear cover is not securely fixed when they press on it.

Cause:

There is a safety gap between the phone's battery and rear cover.

Reply:

Huawei phones have passed strict quality tests before delivery. A slightly loose rear cover does not indicate an issue with your phone.

If the rear cover feels extremely loose, back up your data and take your phone and proof of purchase to an authorised Huawei Customer Service Centre for assistance.