Internet Explorer freezes or does not respond
Applicable products: PC
Applicable system: Windows 10
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Internet Explorer freezes or does not respond

This happens because some third-party plug-ins are not compatible with Internet Explorer. It is recommended that you clear the cache in Internet Explorer or disable third-party plug-ins.

The solution is as follows:

  1. To clear the cache in Internet Explorer, perform the following:
    1. Open Internet Explorer, click the Settings icon in the top-right corner, and click Internet options.

    2. Click Delete... under Browsing history to delete unnecessary files, and click Delete.

  1. To disable the running of unnecessary add-ons, perform the following:
    1. Open Internet Explorer, click the Settings icon in the top-right corner, and select Manage add-ons.

    2. From the Toolbars and Extensions menu, select the add-ons that you would like to disable.

    3. Restart Internet Explorer to check whether the issue has been resolved.
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