The volume is low or noises are heard during calls when the device's screen or frame is damaged
Applicable products：
HUAWEI P30 Pro(single sim card 8gb+256gb、dual sim card 8gb+512gb、single sim card 6gb+128gb、dual sim card 6gb+128gb、dual sim card 8gb+256gb、single sim card 8gb+128gb、dual sim card 8gb+128gb)，HUAWEI Mate 30 Pro(dual sim card 8gb+256gb、dual sim card 8gb+128gb)，HUAWEI Mate 30 Pro 5G(dual sim card 8gb+256gb、dual sim card 8gb+128gb)
Applicable system:
Unrelated to OS version
Applicable products：
Applicable system:
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| The volume is low or noises are heard during calls when the device's screen or frame is damaged |
Problem:
If the volume is low or noises are head during a call, this may be caused by the damaged display of your device.
Cause:
Some high-end models feature an acoustic display, which vibrates in order to produce sounds.The quality of your calls can be affected if the display is broken or cracked or if the frame of the device is deformed in the middle area.
Solution:
In this case, please back up your data and take your device and proof-of-purchase to an authorised HUAWEI Customer Service Centre or contact HUAWEI Customer Services for further assistance.
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