How to find a lost pair of HUAWEI FreeBuds series earphones
| How to find a lost pair of HUAWEI FreeBuds series earphones |
Prerequisites for using Find My Earphones
The Find My Earphones feature shows you the location of your earphones when they were last connected to your device, and plays ringtones to help you locate the earphones. This feature is only supported on the following models: FreeBuds Pro 3，FreeClip，FreeBuds 5, FreeBuds Pro 2, FreeBuds 5i, FreeBuds Lipstick, FreeBuds 4E, FreeBuds 4, FreeBuds Pro, and FreeBuds Studio. FreeBuds SE 2 can be located by playing a ringtone, but cannot be located on a map.
1. Log in with a HUAWEI ID to a HUAWEI phone/tablet running EMUI 11/HarmonyOS 2.0 or later.
2. Go to , and enable Find My Phone.
3. If the target earphones model is not displayed in the Find Device list, troubleshoot by referring to Unable to see HUAWEI FreeBuds series earphones in the Find Device list.
- If you do not enable Find Device before the earphones are lost, you won't be able to use Find My Earphones to locate them.
- Phones/Tablets released outside the Chinese mainland will need to be pre-installed with HMS Core, not have GMS installed, and run Cloud app version 11.0.0.300 or later.
Playing a ringtone on the earphones
If the earphones are still connected to your device, you can find the earphones by playing a ringtone. To protect your ears from sudden and sharp sounds, please don't try this feature out while wearing the earphones.
- Once the pair of FreeBuds Pro rings, if you place one earphone inside the charging case and close the case, while the other earphone remains outside the case, the earphone in the case will continue to ring, and this ringing cannot be stopped manually. The ringing will automatically stop after one minute.
- If a pair of FreeBuds Pro 3, FreeClip, FreeBuds SE 2, FreeBuds 5, FreeBuds Pro 2, FreeBuds 5i, FreeBuds Lipstick, FreeBuds 4E, or FreeBuds 4 earphones are used with a non-HUAWEI phone that runs the AI Life app, you can find the earphones by ringing themwithin the Bluetooth range. This feature can't be used to locate the earphones.
Viewing the earphones' location on a map
You can also view the location of your earphones on a map. If the earphones are disconnected from your phone/tablet, you can check the location of the phone/tablet from which the earphones were last disconnected.
- On the Find My Earphones screen you'll only be able to see the location where the earphones were last connected, which will be retained for seven days. After seven days have passed, a message will appear reminding you that the earphones could not be found.
- If the earphones are placed in the charging case with the case closed, and within the Bluetooth range, the earphones will appear as online in the Find Device app, as this helps with obtaining a more accurate location. The earphones will automatically go offline when they enter Sleep mode.
- You can view the real-time location of the earphones on the map using your phone/tablet's GPS system. If the location of the earphones is not accurate, please refer to My phone or tablet is unable to provide an accurate location or navigate.
- If either of the earphones or the charging case is lost, search for earphones spare part service on VMALL, and pair the earphones after receiving them. If either earphone or the charging case is damaged, take the product or proof of purchase to an authorised Huawei Customer Service Centre.
- To learn more:
- The Find My Earphones feature is not supported on the following devices:
- HUAWEI mobile phones: HUAWEI P10, HUAWEI P10 Plus, HUAWEI Mate 9, HUAWEI Mate 9 Pro, PORSCHE DESIGN HUAWEI Mate 9, HUAWEI nova 2s, HUAWEI nova 3, HUAWEI nova 3i, and HUAWEI Y9 2019
- HUAWEI tablets: HUAWEI MediaPad M5 10-inch, HUAWEI MediaPad M5 Pro 10-inch, HUAWEI MediaPad M5 8-inch, HUAWEI MediaPad M5 lite 8-inch, HUAWEI MediaPad M5 lite 10-inch, and HUAWEI MediaPad
- HONOR 9, HONOR V9, HONOR Play, HONOR Note 10, HONOR Pad 5 8-inch, and HONOR Pad 5 10.1-inch