Errors occur when I try to make calls using the voice assistant on my HUAWEI wearable device

When I make a call using the voice assistant, the voice assistant prompts that an error has occurred, and tells me to try again later.

This may be due to network issues. Press the Power button to return to the watch face screen, wake up the voice assistant, and try again.

The voice assistant prompts that XXX is not found and tells me to verify the contact name.

• You can only call contacts saved in phone Contacts using the voice assistant.
• The name you say must be the same as the name of the contact saved in phone Contacts. Otherwise, the voice assistant cannot identify the contact.
• If the problem persists, delete the contact and add it again. Do not add a hyphen (-) in the middle of the phone number. Then try using the voice assistant again.

The voice assistant prompts that the Phone access permission needs to be enabled.

• HUAWEI WATCH 3/4 Series devices: Go to Settings > Apps > Permission manager > Apps > System processes > AI Voice on your watch, tap Phone and then Contacts, and select Allow.
• Other wearable devices: Go to Settings > > Apps on your phone, find and tap Huawei Health/AI Voice, go to Permissions > Phone app, and select Allowed.

If the issue remains unresolved

If none of the above resolves the problem, call the Huawei customer service hotline for assistance. We will do our best to address your needs.