HUAWEI Care | HUAWEI Support Singapore

HUAWEI Care
Additional Protection to Your Device
Use at ease without worries

Genuine
spare parts
Manufacture
warranty remains
Extra Saving
on repair cost

HUAWEI Care, Additional Protection for Your Device

HUAWEI Care extends the warranty for your new HUAWEI device for 1 to 2 years upon expiry of the standard warranty period of your HUAWEI device. *

* The terms for maintenance services during Extended Warranty will be the same as the terms of HUAWEI standard warranty available at
https://consumer.huawei.com/sg/support/warranty-policy/
* Extended Warranty can only be purchased once per device (selected models only).

Genuine Spare Parts

100% original spare parts, repair by HUAWEI Customer Service Center.

Manufacture Warranty Remains

Original warranty remains after warranty repair, subject to terms and condition.

Extra Saving on repair cost

Extend the manufacture warranty with an additional year upon the expiry of the standard warranty of product purchased.

Free diagnosis, spare parts and repair labour fee for non-human induced damage, subject to terms and conditions.

* One device is entitled for one time purchase of extended warranty only (Selected models only).

Model and Price

How to Purchase?

Purchase with new device

Repurchase at service center

Purchase with new device at Selected HUAWEI Experience Store in Singapore.

Bring your device with proof of purchase to the selected HUAWEI Customer Service Center
for verification and purchase the warranty service product.

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

800-852-6666

Or you can submit a claim request by visiting one of our
HUAWEI Customer Service Centers.

Find Your Nearest HUAWEI Customer Service Center

Query Your HUAWEI Care Status

Make an Appointment Now

Frequently Asked Questions

HUAWEI Care -
Extended Warranty
About HUAWEI Care

Q1: What is HUAWEI Care – Extended Warranty?

A: For “HUAWEI Care – Extended Warranty”, HUAWEI will provide an additional twelve (12) or twenty-four(24) months extended warranty to the standard warranty of product purchased.
Terms for the extended warranty will be same as the terms as the original warranty statement stated in https://consumer.huawei.com/sg/support/warranty-policy/
Q2: How long does it cover under HUAWEI Care – Extended Warranty?

A: 1-2 year from the end date of product's standard warranty.
Q3: What does it cover under HUAWEI Care – Extended Warranty?

A: Standard HUAWEI Warranty policy remained and applied to the Extended Warranty Plan. Accessories provided with the handset like power adapter, battery, headphones and any other accessories supplied in the box are not covered.
Customer is advised to check HUAWEI official website relating to the warranty statement from time to time and stay informed for any changes on the terms and conditions of the warranty.

Q1: What is HUAWEI Care?

A: HUAWEI Care is a range of protection plans for HUAWEI devices purchased from HUAWEI. It consists of a service product: Extended Warranty.
Q2: Can I claim in other countries?

A: Customer shall claim in HUAWEI Authorized Service Centers in local country only.
Q3: Can I purchase multiple times?

A: One device is only entitled for 1 time purchase of Extended Warranty service product.
Q4: How to claim HUAWEI Care ?

A: Please bring over your faulty device and proof of purchase (HUAWEI Care purchase receipt) to the nearest HUAWEI Customer Service Center, our service center staffs will assist you.
Q5: What documents needed for the claim of HUAWEI Care?

A: Customer must present the purchase receipt of HUAWEI Care to validate the eligibility. Please keep the receipt properly.
Q6: What are the differences between HUAWEI Care and the unofficial protection plan?

A: HUAWEI Care: Customer can check the warranty status in HUAWEI official website and repair/replace genuine screen or spare parts at any HUAWEI Customer Service Center without affecting the original warranty.
Unofficial protection plan: Unable to check the repair status through HUAWEI official website and also ineligible for original warranty.

》》 Click to view terms and conditions of HUAWEI Care

Terms and Conditions

1. HUAWEI Care (“HUAWEI Care Campaign”) is organized by HUAWEI International Pte.Ltd. (“HUAWEI”). This HUAWEI Care Campaign will run from 1st January to 31st December 2023 (“Campaign Period”). HUAWEI shall reserve the right to shorten or extend the HUAWEI Care Campaign Period at its sole discretion without prior notice.
2. Customer who purchase an Eligible Product from a participating HUAWEI Authorized Store (HAS) or HUAWEI Authorized Service Center (ASC）within the Campaign Period is eligible to purchase, within the same transaction of the purchase of Eligible Product One (1) or Two(2) Year Extended Warranty Service Product (“One (1) or Two(2) Years Extended Warranty”) for the Eligible Product.
3. If Customer fails to purchase the One (1) Year or Two(2) Years Extended Warranty within the same transaction of the purchase of Eligible Product, he/she may still purchase the One (1) Year or Two(2) Years Extended Warranty, within ten (10) months from the date of purchase of Eligible Product at a participating HAS/ASC. Customer must however produce the original proof of purchase of the Eligible Product when purchase the One (1) Year or Two (2) Years Extended Warranty from a participating HAS/ASC. HAS/ASC will then verify the original proof of purchase and determine whether the HUAWEI device is eligible to purchase the One (1) Year or Two (2) Years Extended Warranty.
4. By purchasing of One (1) Year or Two (2) Years Extended Warranty for the Eligible Product, HUAWEI will provide an additional twelve (12) or Twenty-four (24) months extended warranty to the standard warranty of the Eligible Product purchased. The terms applicable for the twelve (12) months or Twenty-four (24) months extended warranty will be the same as the terms as the original warranty statement as stated in https://consumer.huawei.com/sg/support/warranty-policy/.
5. Customer is advised to check HUAWEI Official Support website relating to the warranty statement from time to time and stay informed for any changes on the terms and conditions of the warranty.
6. Details of the participating HUAWEI Authorized Store (HAS) / HUAWEI Authorized Service Center (ASC) are as follows:

HUAWEI Authorized Service Center @ 313

HUAWEI Authorized Service Center @ Westgate

7. The Eligible Product and the respective recommended retail price (RRP) (inclusive of Sales and Services Tax) of One (1) Year/Two(2) Years Extended Warranty are as follows:

Product Type	Product Series	Product Model	Coverage	RRP(SGD)
Handset	HUAWEI P Series	P50 Pocket	12 months	129
Tabletes	HUAWEI MatePad Series	MatePad T10s WIFI 2GB+32GB	12 months	13
		MatePad T10s LTE 3GB+64GB	12 months	25
		MatePad WIFI 4GB+128GB	12 months	25
		MatePad LTE 4GB+64GB	12 months	25
		MatePad 10.4 WIFI	12 months	25
		MatePad 10.4 inch WIFI Only 4GB+64GB	12 months	25
		MatePad 10.4 inch WIFI Only 4GB+128GB	12 months	35
		MatePad 11	12 months	35
		MatePad 11 2023 6GB+128GB inbox keyboard	12 months	35
		MatePad Pro WIFI 8GB+256GB	12 months	45
		MatePad Pro 12.6 inch WIFI	12 months	45
		MatePad Pro 11	12 months	45
PC	HUAWEI MateBook D Series	MateBook D 15 2020 15.6 inch AMD R5 8GB+512GB	12 months	59
		MateBook D 15 2021 15.6 inch i5 8GB+512GB	12 months	59
		MateBook D 15	12 months	59
		MateBook D 14 2020 14 inch i5 8GB+512GB	12 months	59
		MateBook D 14 2021 14 inch i5 16GB+512GB	12 months	79
		MateBook D16 i7 16GB+512GB	12 months	79
		MateBook D16 i5 16GB+512GB	12 months	79
	HUAWEI MateBook E Series	MateBook E	12 months	79
	HUAWEI MateBook Series	MateBook 14 2020 14 inch AMD R5 16GB+512GB	12 months	79
		MateBook 13 2020 13 inch i5 16GB+512GB	12 months	99
		MateBook X Pro 2020 13.9 inch i7 16G+1TB	12 months	169
Wearable	HUAWEI WATCH Series	WATCH FIT	12 months	11
		WATCH FIT elegant	12 months	11
		WATCH GT 2 42mm	12 months	11
		WATCH GT 2 46mm	12 months	11
		WATCH GT 2e	12 months	11
		WATCH GT 2 Pro	12 months	18
		WATCH GT Runner	12 months	18
		WATCH GT 3 46mm Classic	12 months	18
		WATCH GT 3 42mm Active	12 months	18
		WATCH GT 3 42mm Elegant	12 months	18
		WATCH GT 3 46mm Active	12 months	18
		WATCH 3 Active LTE	12 months	33
		WATCH 3 Classic LTE	12 months	33
		WATCH 3 Pro	12 months	33
		WATCH Ultimate	12 months	79
	HUAWEI Band Series	Band 8	12 months	11

8. Customer agrees and provides consent to HUAWEI to the use of any Personal Data as provided by the Customer for the purpose of participation in this HUAWEI Care Campaign in line with the Personal Data Protection laws and regulations, to the extent that any personal data provided shall only be processed and be used by HUAWEI for lawful purpose directly related to the running of this HUAWEI Care Campaign including but not limited to the purposes of promotional events, advertising, marketing and any administrative matters to facilitate the management and organizing of this HUAWEI Care Campaign.
9. By providing the personal data, Customer indicates that he had read, understood and agreed to be bound by HUAWEI’s Privacy Policy stated at https://consumer.huawei.com/sg/legal/privacy-policy/. Customer agrees that HUAWEI and/or its agent and/or its third party service providers may contact them by telephone, email or such other method in connection with this HUAWEI Care Campaign.
10. By participating in the HUAWEI Care Campaign, Customer agree to be bound by this Terms and Conditions and HUAWEI’s decisions are final and binding. No correspondence or appeals will be entertained. HUAWEI reserves the right to the final and ultimate interpretation of this HUAWEI Care Campaign.
11. HUAWEI reserve the rights to add, modify and/or cancel the terms and conditions herein at any time without further notice.
12. Customer agrees to discharge and release HUAWEI and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfilment agencies, from any liabilities and claims (including from breach of contract, tort, negligence or any other cause of actions at law or equity) arising out of or in any way connected to this HUAWEI Care Campaign or to the Customer’s entry in this HUAWEI Care Campaign.
13. This HUAWEI Care Campaign and the terms and conditions herein shall be governed by the laws of Singapore.