Up to 20% off on Spare Parts

HUAWEI Service Carnival

Up to 20% off on Spare Parts
Free Back Cover for screen replacement
Battery Replacement at SGD50/99

How to Participate

HUAWEI Authorized Service Centers

Find nearest HUAWEI Authorized Service Centers

Frequently Asked Questions

  • 1. Are all spare parts in the discounted list of this activity?
    Answer: Thank you for your attention. Only specified spare parts are discounted in this activity. You can check the list of spare parts on the activity page or on the “Spare Part Price” function page.
  • 2. Is there a limit on the number of participations to the activity “Up to 20% off on Spare Parts”?
    Answer: During the whole campaign, there is no limit on participation time for this activity.
  • 3. Where can I participate in the event?
    Answer: You can participate and repair your device at the HUAWEI Authorized Service Centers. The available service centers are listed in T&C.
  • 4. How long is the warranty period after the repair?
    Answer: After the replacement, the main device’s original warranty will be continued (It will count 30 days if less than 30 days). The warranty for replaced part will extend 90 days or follow main device’s warranty (depends on which is longer). As to PC products, if main parts are replaced, the warranty period of the main parts will be recalculated from the date of replacement.
    If the warranty of the main device has expired, the warranty only for the screen is 90 days.
  • 5. Are all back covers of all models can be gifted in this activity?
    Answer: Only back covers of specified models can be gifted. For more details, you can check on the activity page or consult the staff in HUAWEI service centers.
  • 6. Can I replace the back cover with another color?
    Answer: You can replace the back cover of another color only if the back cover of the same model is in the gifted list and with sufficient inventory.
  • 7. Can I enjoy free back cover replacement without repairing the screen?
    Answer: Sorry, only if the screen is repaired out of warranty and the back cover that you want to replace is included in the gifted list, then you will have the opportunity to replace the back cover for free. Repairing back cover only is not eligible for free replacement.
  • 8. Which device can participate in the activity?
    Answer: It’s suggested to confirm the eligible model list with the staff from service centers.

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Terms & Conditions for HUAWEI Service Carnival Campaign

1. HUAWEI Service Carnival (“Campaign”) is organized by HUAWEI International Pte Ltd (“HUAWEI”) at the participating HUAWEI Authorized Service Center(s) (“ASC”) listed below:

HUAWEI - Authorized Service Center – 313@somerset

2. This Campaign will run from 8th January 2024 to 31st March 2024 (“Campaign Period”). HUAWEI shall reserve the right to shorten or extend the HUAWEI Service Carnival Campaign Period at its sole discretion without prior notice.

3. Only HUAWEI devices which are sold through authorized channels in Singapore are eligible to participate in this Campaign.

Up to 20% Off Selected Spare Parts & Accessories

4. Under this Spare Parts Discounts promotion, customers are entitled to enjoy discounted prices for out of warranty repairs during the Campaign Period, limited to the selected list of HUAWEI devices below. It does not include all devices, please search for your device on the list of eligible spare part and price list.

5. The discount price set out above is only the cost of the selected spare parts, excluding repair labor charge (which will be separately quoted by ASC). Subjected to 8% GST

6. Only discounted price of selected spare parts are displayed above. The usual spare part price of all HUAWEI branded devices can be found at https://consumer.huawei.com/sg/support/sparepart-price/ or in My HUAWEI App.

7. The spare parts replaced under this promotion are entitled to 90 days of warranty starting from the date of collection of the repaired device. For the avoidance of doubt, the warranty applies only to the selected spare parts replaced and does not cover damage resulting from mishandling of the repaired device or human induced damage.

8. The stock of selected spare parts of each ASC are subject to availability and will be supplied on a first-come-first-served basis.

Series Participating Models
HUAWEI P Series P20 lite,P20, P20 Pro, P30, P30 Pro, P50 Pocket, P50 Pro
HUAWEI Mate Series Mate 10, Mate 20 Pro, Mate 20 X, Mate 40 Pro, Mate 50 Pro
HUAWEI nova Series nova 2i, nova 3i, nova 5T, nova 7 SE 5G,
HUAWEI Y Series Y6s, Y7 Prime 2019, Y9 2019
HUAWEI MateBook Series MateBook 13, MateBook 14, MateBook D 14, MateBook D 15, MateBook X Pro,
HUAWEI Tablets MatePad, MatePad 10, MatePad 11, MatePad Pro, MatePad T, MatePad T10 2021, MatePad T10s, MediaPad M5 lite
HUAWEI Wearables WATCH 3
HUAWEI Monitors Mate View SE
HUAWEI Audio FreeBuds 4i

FREE Back Cover with Screen Replacement

9. In this campaign, customers are entitled to replace the back cover for free if confirmed to replace the screen first. Back cover information is listed on the campaign page. Back cover stock is subject to availability and on a first come, first serve basis.

10. Each customer is only given 1 opportunity in 1 device to change the back cover for free.

11. Some back covers may not be able to participate in the event due to supply reasons.

12. Selected back covers that qualify for this Free Back cover promotion are as follows:

Device Type Participating Models
HUAWEI Smartphones Mate 9, Mate 10, Mate 10 Pro, Mate 20, Mate 20 X, Mate 40 Pro, Mate Xs, P20, P40, P40 Pro+, nova 5T, nova 7 SE, Y5, Y6 Pro 2019, Y6s, Y7 Prime 2019, Y7p


13. Under this Battery Replacement promotion, customers are entitled to replace the battery of selected HUAWEI mobile device models at all HUAWEI Authorized Service Centers during the Campaign Period. Please search for your device on the list of eligible models and price list. The stock of battery is subject to availability and on a first-come-first-served basis.

14. The selected HUAWEI device models eligible for this Battery Replacement promotion are as follows:

Series Participating Models
HUAWEI Mate Series Mate 10, Mate 10 Pro, Mate 20, Mate 20 lite, Mate 20 Pro, Mate 20 Pro (UD), Mate 20 X, Mate 30, Mate 30 5G, Mate 30 Pro, Mate 30 Pro 5G, Mate 40 Pro, Mate 40 Pro+, Mate 50 Pro, Mate 8, Mate 9, Mate 9 Pro, Mate X, Mate X3, Mate Xs, Mate Xs 2, PORSCHE DESIGN HUAWEI Mate RS, PORSCHE DESIGN HUAWEI Mate 10, PORSCHE DESIGN HUAWEI Mate 20 RS, PORSCHE DESIGN HUAWEI Mate 30 RS, PORSCHE DESIGN HUAWEI Mate 9
HUAWEI nova Series nova 2 lite, nova 2 Plus, nova 2i, nova 3, nova 3i, nova 5T, nova lite, nova lite 2
HUAWEI P Series P10, P10 lite, P10 Plus, P20, P20 lite, P20 Pro, P20 Pro Genuine Leather, P30, P30 lite, P30 Pro, P40 Pro, P40 Pro+, P50 Pocket Premium Edition, P50 Pro, P60 Pro, P8, P8 lite, P8 lite 2017, P8 lite smart, P9, P9 lite, P9 lite 2017, P9 lite PREMIUM, P9 lite smart, P9 Plus
HUAWEI G Series G610, G8, Y9s
HUAWEI Y Series Y360 II, Y360 II 4G, Y6, Y6 2017, Y6 2018, Y6 2019, Y6 Prime 2018, Y6 Prime 2019, Y6 Pro 2019, Y6p, Y6s, Y9 2018, Y9 2019, Y9 Prime 2019
HUAWEI MatePad Series MatePad, MatePad 10.4, MatePad 11, MatePad 11.5, MatePad 5G, MatePad Pro, MatePad Pro 5G, MatePad SE, MatePad T
HUAWEI MediaPad Series MediaPad M1 8.0, MediaPad M2 8.0, MediaPad M3 lite, MediaPad M3 lite 10, MediaPad M5, MediaPad M5 lite, MediaPad M5 Pro, MediaPad M6, MediaPad T1 10.0, MediaPad T1 8.0, MediaPad T2 7.0, MediaPad T2 8 Pro, MediaPad T3, MediaPad T3 10, MediaPad T3 7, MediaPad T5
HUAWEI MateBook Series MateBook 13, MateBook 13s, MateBook 14, MateBook 14s, MateBook B3-420, MateBook D, MateBook D 14, MateBook D 15, MateBook D 16, MateBook X, MateBook X Pro
HUAWEI WATCH Ultimate Series WATCH Ultimate

15. This Battery Replacement promotion is applicable for device which are purchased in Singapore only.

16. The Battery Replacement promotion is only applicable to battery replacement, excluding other repair or maintenance services (which will be separately quoted by ASC).

17. The price of SGD50 / SGD99 (for the corresponding participating models) under this promotion is inclusive of both price for the battery and labor charge for battery replacement. Subjected to 8% GST

18. The replaced battery is entitled to 90 days warranty starting from the collection date. The warranty does not cover damage resulting from mishandling/human induced damage.


19. HUAWEI offers discounts of up to 20% for HUAWEI Care products. The service product on the selected HUAWEI Care is “Extended Warranty”. The following is a list of selected Models:

List of participating products
Series Participating Models
Participating Models P50 Pocket
HUAWEI Wearables WATCH GT 3 46mm Classic, WATCH GT 3 42mm Active, WATCH GT 3 42mm Elegant, WATCH GT 3 46mm Active, WATCH 3 Active LTE, WATCH 3 Classic LTE, WATCH 3 Pro
HUAWEI MateBook Series MateBook 14 2020 14 inch 16GB+512GB, MateBook D 14 2020 14 inch 8GB+512GB, MateBook D 14 2020 14 inch 8GB+512GB, MateBook D 14 2021 14 inch 16GB+512GB, Matebook D15, MateBook D 15 2020 15.6 inch 8GB+512GB, MateBook D 15 2021 15.6 inch 8GB+512GB, MateBook D16 i7,MateBook E
HUAWEI Tablets MatePad T10s WIFI 2GB+32GB, MatePad T10s LTE 3GB+64GB, MatePad WIFI 4GB+128GB, MatePad LTE 4GB+64GB, MatePad 10.4 WIFI, MatePad 10.4 inch WIFI Only 4GB+64GB, MatePad 10.4 inch WIFI Only 4GB+128GB, MatePad 11, MatePad Pro WIFI 8GB+256GB, HUAWEI MatePad Pro 12.6 inch WIFI, MatePad Pro 11


20. Customer who completed repair services and collects a duly repaired HUAWEI branded device from ASC during the Campaign Period, will receive one (1) unit of free gift as designated by the ASC, from the following list of free gifts:

Free Gift Value of Free Gift (SGD) Number of units available

21. This promotion is applicable only for walk-in service repair customers at the participating ASC, or free postal service repair customers.

22. Each customer (of the same identity) is only allowed to receive a maximum of one (1) free gift throughout the Activity Period. The applicable free gifts are limited and will be on a first-come-first-served basis and only while stock lasts.

23. HUAWEI and the ASC reserve the right to change the free gift with gifts of similar value without prior notification at its sole and absolute discretion. Free gifts are not exchangeable for cash or item, and are non-transferable.

24. HUAWEI and the ASC assumes no liability or responsibility in respect to defect or deficiency of the free gift or the nature/consumption of the free gift and will not entertain any direct correspondence with anyone in this regard.


25. By participating in this Campaign, customer hereby agrees and provides consent to HUAWEI, its affiliates, and the ASC(s) to the use of any personal data as provided by the customer for the purpose of participation in Campaign in line with the applicable personal data protection laws and regulations, to the extent that any personal data provided shall only be processed and be used by HUAWEI and the ASC(s) for lawful purposes directly related to the running of this Campaign and in line with HUAWEI's Privacy Policy stated at https://consumer.huawei.com/sg/privacy/privacy-statement-huawei/.


26. Customer shall back up his/her data and remove any confidential, proprietary, or personal information from his/her device before sending in his/her device for diagnosis or repair. HUAWEI is not responsible for the damage or loss of any programs, data, or removable storage media in the device.

27. By participating in this Campaign, customer agrees to participate and cooperate as required in all editorial activities relating to the Campaign. Customer agrees to grant HUAWEI a perpetual and non-exclusive license to use such footage and photographs, voice, biographical information and/or statements of the customer, at any time or times, in all media types worldwide for advertising, trade, publicity and promotional purposes and the customer will not be entitled to any fee for such use.

28. If customers are discovered to be using or have used improper means to participate in this Campaign, HUAWEI reserves the right to cancel the eligibility of the customer without notice.

29. By participating in this Campaign, customers are deemed to have reviewed, read and accepted these Terms and Conditions.

30. Devices purchased from unauthorized channels are not eligible to participate in this Campaign.

31. HUAWEI reserves the rights to add, modify and/or cancel the Terms and Conditions herein at any time without further notice.

32. This Campaign and the Terms and Conditions herein shall be governed by the laws of Singapore.

33. For more details, please contact us through Hotline: Hotline number: 800-852-6666 (Toll Free) 9:00am to 9:00pm Daily | English / Mandarin / Malay

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