Reservation Privacy

HUAWEI Appointment Service is a service provided by HUAWEI International Pte Ltd (hereinafter referred to as "HUAWEI", "we", "us", or "our"). HUAWEI takes your personal information and privacy seriously, and is committed to taking appropriate security measures to protect your personal information in accordance with relevant laws and established industry security standards.

This Statement describes:
1. What Data Do We Collect About You?
2. How Do We Use Your Data?
3. How Long Do We Store Your Data?
4. How Do We Share Your Data?
5. What Are Your Rights and Options?
6. How to Contact Us?
7. How Do We Update this Statement?

1. What Data Do We Collect About You?

In the Appointment Service, we shall collect and use your personal data only for the purposes stated in this Statement. Personal data refers to any data that enables us to identify you as a user.

We will collect and process the following data:

• Contact information: including name, phone number, address information, email address, postal code.

• Device information: including SN, product model information and fault description.

• Appointment information: including appointment time, appointment ASC (authorized service center).

2. How Do We Use Your Data?

In order to provide you with the Appointment Services, as well as to fulfill our contractual obligations, HUAWEI will process and use your personal data for getting in touch with you, implement and process the request, cancellation of the service, assessment and judgment of the device fault type, query of the maintenance ASC, send back to you your device after repairing.

If you do not provide or disagree to share the preceding information, you will not be able to obtain the Appointment Service.

3. How Long Do We Store Your Data?

We will retain your personal data for no longer than is necessary for the purposes defined in this Statement.

For Appointment Service, your contact appointment information and device will be retained for 24 months and SN will be retained for 36 months after the last time you communicate with HUAWEI (including the last time of communication by HUAWEI for after-sales services), provided that no service has occurred between you and HUAWEI within this period.

Once the retention period expires, we will delete or anonymize your personal data, unless otherwise required by laws and regulations.

4. How Do We Share Your Data?

We store your data in data centers located in the Singapore.

• To provide you with appointment service, we will encrypt and share your contact, device and appointment information with the service provider. We have signed a data processing agreement with the service provider. The service provider will process your personal information in strict accordance with our requirements and the data processing agreement.

• We may also share your data in response to a legal process or request from a competent authority according to applicable laws or in connection with a legal proceeding or process.

• Your data may also be disclosed as part of a merger, acquisition, sale of assets (such as service agreements), or transfer of services to a HUAWEI group entity or another company.

5. What Are Your Rights and Options?

You have the following data subject rights and options regarding your personal data:

Your right	Description	How to exercise your rights?
Right of access	You can request a confirmation as to whether or not personal data about you is processed and you can, where applicable, receive a copy of personal data we process about you.	(1) Method 1: Go to “My HUAWEI APP/Support APP” > “Me” > “Service records” or “HUAWEI Service Website”>“ ” icon> “My Services”, then click the ticket details, access the ticket information. Method 2: Go to “My HUAWEI APP/Support APP” > “Service” > “Quick Service” > “Service Progress” or “HUAWEI Service Website”>“Support” > “Repair Progress”, then enter the phone number and verification code, click the ticket details, access the ticket information. (2) You can also exercise your data subject rights here.
Right of portability	You can receive certain data that you have provided to us in a machine-readable format.	If you need to obtain a digital copy of your personal data, you can exercise your data subject rights here.
Right of erasure	You can have your data erased under certain conditions.	You can exercise your data subject rights here.
Right of rectification	You can have your inaccurate data corrected and incomplete data completed.	You can exercise your data subject rights here.
Withdraw consent	You can withdraw consents to the processing of personal data based on your consents.	You can exercise your data subject rights here.
Right to object	You can object to processing of your data to certain purposes such as direct marketing.	You can exercise your right of objection here.
Right to restrict processing	You can restrict processing of your personal data under certain conditions.	You have the right to request for restriction of processing of your data here under the following scenarios: • The accuracy of your data is contested by you, and we need a period to verify the accuracy of your data. • Your data is unlawfully processed but you do not want to erase it. • You have a legal claim that you need to establish, exercise, or defend, and you requested us to keep your data when we would not keep it otherwise. • Your request for objection is pending our verification.

6. How to Contact Us?

If you need to exercise your privacy rights, lodge a complaint, or consult with our Data Protection Officer (DPO) about privacy protection, please visit the Privacy Questions page.

You can also contact our Data Protection Officer at dpo.sg@huawei.com. or at the address below: -

HUAWEI International Pte. Ltd

51 Changi Business Park Central 2

#07-08 The Signature

Singapore 486066.

If you believe that we are not processing your personal data in accordance with this Statement or the applicable data protection laws, you can lodge a complaint with the Personal Data Protection Commission (PDPC).

7. How Do We Update this Statement?

We encourage you to regularly check for the latest version of this Statement in the app settings as we may update it from time to time. In the event of material changes to this Statement, we will notify you by means of notification dialogs, push messages, emails, and website bulletin and so on, depending on the nature of the change.

IMPORTANT: This privacy statement is a privacy commitment of Appointment Service. If you want to learn more please read HUAWEI Consumer Business Privacy Statement.