Vip Service
Vip Service

Designed for new HUAWEI customers who want to
maximize the potential of their new HUAWEI devices quickly,
the VIP Service includes:

Transfer your data

Get assistance with seamless transfer of your contacts, photos, videos, calendars and more from your old device to your new HUAWEI device.

Creating HUAWEI ID

Start your on-boarding setup with a HUAWEI ID and discover all the benefits that it brings.

Installing Apps

Get top Apps up and running in your new HUAWEI device.

How to book your unboxing time slot

Open
My HUAWEI App
Select
VIP Service
Select your
VIP Service store
Call to schedule
a booking

Note: Ensure your My HUAWEI App updated to the latest version on HUAWEI AppGallery.

Terms & Conditions

  • VIP Service is only available for the following devices: HUAWEI P40, P40 Pro & P40 Pro+, HUAWEI Mate 40 Pro, HUAWEI MatePad Pro and HUAWEI MatePad that is bought in Singapore and has been activated for no more than 12 months as of 12 March 2021.

  • VIP Service is only available at selected HUAWEI Experience Store. Please check in the HUAWEI My HUAWEI App for these selected stores.

  • VIP Service is only available from Friday to Sunday, excluding public holiday. Booking of appointment is only from Monday to Friday, 11am to 5pm.

  • Availability and booking of VIP service appointment can only be scheduled via a telephone booking to your preferred HUAWEI Experience Store.

  • Additional service and/or products may be chargeable.

  • HUAWEI reserve the right to amend and/or change the terms and conditions for the VIP Service.