The battery level drops rapidly or the battery life shortens significantly in low-temperature environments
Applicable products: HUAWEI TalkBand B6,HUAWEI TalkBand B3 Lite,HUAWEI WATCH GT 3 SE,HUAWEI WATCH D,HUAWEI WATCH GT 3 Pro,HUAWEI WATCH GT Runner,HUAWEI WATCH GT 2e,HUAWEI WATCH GT,HUAWEI WATCH FIT,HUAWEI WATCH GT 3(42mm elgant leather strap、huawei watch gt3 46mm elite、huawei watch gt3 42mm elgant milanese strap、huawei watch gt3 46mm active、huawei watch gt3 46mm classic、42mm active),HUAWEI Band 10,HUAWEI WATCH GT Cyber,HUAWEI Talkband B5,HUAWEI WATCH 4,HUAWEI WATCH GT 2 Pro,HUAWEI WATCH 5,HUAWEI WATCH 2,HUAWEI WATCH 3,HUAWEI WATCH 4 Pro,HUAWEI WATCH D2,HUAWEI WATCH 4 Pro Space Edition,HUAWEI WATCH,HUAWEI WATCH FIT 4,HUAWEI WATCH GT 5 Pro,HUAWEI WATCH FIT 3,HUAWEI WATCH FIT 2,HUAWEI WATCH | ULTIMATE DESIGN,HUAWEI WATCH 3 Pro,HUAWEI WATCH Ultimate,HUAWEI WATCH FIT new,TalkBand B2,HUAWEI WATCH FIT 4 Pro,HUAWEI WATCH GT 5,HUAWEI WATCH FIT mini,HUAWEI WATCH GT 4,HUAWEI WATCH Buds,HUAWEI WATCH GT 3
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The battery level drops rapidly or the battery life shortens significantly in low-temperature environments

Problem

The user finds that the watch's battery level drops rapidly or the battery life shortens significantly after a long period of use in low-temperature outdoor environments in winter.

Cause

Due to the chemical characteristics of lithium batteries, the battery capacity decreases significantly at low temperatures and the available power drops sharply. Therefore, you will find that the watch's battery level drops rapidly or the battery life shortens in low-temperature environments especially in winter.

Solution

After you return to a warm room with the watch, the temperature of the entire watch will increase and the watch's battery level will stop dropping rapidly and stabilize.

Low temperatures will not cause irreversible damage to the battery. It is recommended that you check the battery level before you set off if you are going to be doing outdoor activities for a long time in winter. Ensure that the battery level is high enough to avoid any unforeseen circumstances.

If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

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