Welcome to the Huawei Privacy Questions Portal. Here, you can exercise your data privacy rights and reach out to us with any questions regarding the processing of your personal data. To get started, please select your country/region and the product or service related to your enquiry.
We store your data securely, adhering to all relevant legal and regulatory requirements, to ensure optimal security and performance. We process and retain your data for up to six (6) years from the time we receive it through this portal, unless the applicable law mandates a different retention period, either longer or shorter.
For enquiries not related to your personal data, such as issues with a defective product, suggestions for improvement, or other questions or concerns, please call our service hotline. Click here to find the hotline number for your country/region.
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Huawei Mobile Services
Huawei ID, Health, Cloud, AppGallery, AppAdviser, Themes, Video, IAP, Music, Wallet, etc.
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E-Commerce
Online shopping, forum.
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Local Huawei Sales, Promotion and Repair Services
Presales, cashback, lottery, social media, official website, hotline, online chat, email, and on-site repair, etc.
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Device
Terminal Device, EMUI, Mobile phone, Tablet, Wearable device(Watch/Band), PC, WiFi router, etc.
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After-sales service, Product faults, Recommendations, Queries, Complaints, etc.
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Privacy issue inquiry
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Privacy issue complaint
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Execution of data subject rights
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Data breach incident report
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Other privacy issues
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Contact DPO
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Contact the designated representative
Aspiegel SE, 3rd floor, Mespil Court, Mespil Road, Ballsbridge, Dublin 4, D04 E516, Ireland.
Huawei Services (Hong Kong) Co., Limited, Room 03, 9/F, Tower 6, The Gateway, No.9 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
In order to help us process your request or to answer your questions, please describe your request, issue, or question in detail.
Please enter a valid email address.
Email address or phone number used for registering HUAWEI ID. You can find it on your mobile device by going to Settings > HUAWEI ID