My computer won't charge
Applicable products：
PC
Applicable products：
| My computer won't charge |
Check whether the charging indicator light is on or off. If the charging indicator light is off:
- Check whether the charging cable and power socket you are using to charge your computer are connected and working properly.
- Ensure the charging cable is connected to the correct port. Not all USB Type-C ports can be used to charge devices. If there is a charging icon next to the port, this indicates that it can be used to charge devices.
If the charging indicator light is on but the battery cannot charge:
- Check that you are using the charger that came with your computer and that it is undamaged and working properly. For best results, use the charger that came with the computer and make sure that it is in good condition. Using a third-party or damaged charger may cause your computer to charge slower, or cause damage to the computer itself.
- Check whether you are using power-intensive apps while charging. In certain power-intensive scenarios, such as when you are playing games or watching videos, your computer may charge slower than normal, or the battery level may even decrease while your computer is charging. Check whether your computer charges normally after you close power-intensive apps.
- The issue may be caused by a random system error. Press the Power button for 10 seconds to force shutdown the computer, then disconnect and reconnect the charger to resolve the issue. Performing a forced shutdown and then disconnecting and reconnecting the charger resets your computer's charging system.
- If the issue persists after the above solutions are performed, back up your data and take your computer and proof of purchase to an authorised Huawei Customer Service Centre for assistance.
Thanks for your feedback.