Indoor run distance is inaccurate
| Indoor run distance is inaccurate |
Possible causes are as follows. Perform the following operations to troubleshoot the issue.
Check the Profile settings
Your wearable device uses its sensors to collect your workout data such as step count, and then calculates the workout distance with reference to your body parameters. Therefore, remember to swing your arms properly during a run, for better fitness results and data accuracy. In addition, check that your personal information logged in the Profile section on the Huawei Health app is correct, including Gender, Height, Weight, and Date of birth, to ensure more accurate distance calculation.
Manually correct the distance
- If you've started an Indoor run session on the Huawei Health app:
Once you've finished running, a prompt will automatically pop up on the app asking you to confirm the distance. You can make corrections based on the treadmill data if necessary, to enhance distance data accuracy.
- If you've started an Indoor run session on your wearable device:
Once you've finished running, you can correct the distance (by up to ±50%) when you're prompted to, based on the treadmill data, to enhance distance data accuracy.
- If you've started an Outdoor run session on your wearable device:
You can correct the data based on the session to better suit indoor running conditions, after 20 minutes of steady-paced running.
- Manual distance correction is supported only after an individual indoor run session ends.
- Indoor running does not support GPS. The distance is calculated using an algorithm that combines your personal information and workout status tracked by the device. It is normal for there to be a certain error. Correcting multiple times can enhance distance data accuracy.
Start an individual run session on the Huawei Health app and link your wearable device
- If you start an individual run session in the Huawei Health app, link your wearable device, but do not carry your phone with you while running, your wearable may fail to record your steps. In this case, take your phone with you or start a run session on your wearable.
- If you are using a phone later than HUAWEI Mate 40 series, open the Huawei Health app, tap Exercise, the four-dot icon in the upper right corner, and then Workout settings, swipe down to enable Smart Treadmill, and place your phone in the treadmill's holder. Your phone will automatically record your steps. (Note: Step count accuracy may be affected by your weight, running speed, the model of treadmill being used, and other factors, which is normal.)
- This feature is not supported on iPhones. It is recommended that you start an individual run session on your watch/band to obtain more accurate running data.